What is Chegg's return window?

Chegg allows returns within Physical textbooks: 21 days from order date. Digital textbooks: 10 days from purchase date. Digital access codes: 21 days (if unopened/sealed). of purchase. Physical books must be returned in the same condition as received. New books must be returned in new condition to be eligible for a refund. Return package for physical books must be postmarked within the specified return window. Digital eTextbooks cannot be returned if the copy or print limit has been reached. Digital access codes must be unopened and still sealed to be eligible for a refund.

Do I need a receipt to return items at Chegg?

Receipt requirement: digital ok. Full refund minus the original cost of shipping (if applicable) for physical books.. Full refund for digital books.. Refunds are typically issued to the original payment method.. Return shipping costs are covered when using the prepaid shipping label provided by Chegg.. No hidden restocking fees are charged for returns..

What items cannot be returned at Chegg?

Digital product returns are limited to one return for the same digital book; if rented or bought again after a return, no further returns are available.. Digital eTextbooks cannot be returned if the copy or print limit for that book has been reached, even within the 10-day return window.. Digital access codes are not returnable if the packaging has been opened, as it is assumed the code has been activated.. If a physical book is not returned by the due date, Chegg may automatically extend the rental for a fee or charge the purchase price of the book.. If charged the purchase price for a late return, the book can still be returned within 7 days of being charged for a refund of the purchase fee.. Items returned without proper packaging or with visible damage may incur charges for the damage.. Chegg Study subscriptions generally do not offer prorated refunds for the current billing cycle upon cancellation; access continues until the end of the paid period..

How will I get my refund from Chegg?

Full refund minus the original cost of shipping (if applicable) for physical books.. Full refund for digital books.. Refunds are typically issued to the original payment method.. Return shipping costs are covered when using the prepaid shipping label provided by Chegg.. No hidden restocking fees are charged for returns. Processing time: Up to two weeks for Chegg to process the return request after the package is dropped off. Refunds are typically received within 5 days after processing confirmation..

← All return policies

Chegg Return Policy

Last verified: 2026-03-19

Official Chegg PolicyVerified

www.chegg.com/generalpolicies

2026-03-19

Summary

Chegg offers a Physical textbooks: 21 days from order date. Digital textbooks: 10 days from purchase date. Digital access codes: 21 days (if unopened/sealed). return window on most items. Physical books must be returned in the same condition as received.. Receipt is required. Refunds are issued via full refund minus the original cost of shipping (if applicable) for physical books. or full refund for digital books.. Notable exceptions include digital product returns are limited to one return for the same digital book; if rented or bought again after a return, no further returns are available., digital etextbooks cannot be returned if the copy or print limit for that book has been reached, even within the 10-day return window., digital access codes are not returnable if the packaging has been opened, as it is assumed the code has been activated., and more. Refund processing: Up to two weeks for Chegg to process the return request after the package is dropped off. Refunds are typically received within 5 days after processing confirmation..

Return Window

Physical textbooks: 21 days from order date. Digital textbooks: 10 days from purchase date. Digital access codes: 21 days (if unopened/sealed).

Receipt

digital ok

Return Conditions

Physical books must be returned in the same condition as received.
New books must be returned in new condition to be eligible for a refund.
Return package for physical books must be postmarked within the specified return window.
Digital eTextbooks cannot be returned if the copy or print limit has been reached.
Digital access codes must be unopened and still sealed to be eligible for a refund.

Refund Methods

Full refund minus the original cost of shipping (if applicable) for physical books.
Full refund for digital books.
Refunds are typically issued to the original payment method.
Return shipping costs are covered when using the prepaid shipping label provided by Chegg.
No hidden restocking fees are charged for returns.

Exceptions & Restrictions

Digital product returns are limited to one return for the same digital book; if rented or bought again after a return, no further returns are available.
Digital eTextbooks cannot be returned if the copy or print limit for that book has been reached, even within the 10-day return window.
Digital access codes are not returnable if the packaging has been opened, as it is assumed the code has been activated.
If a physical book is not returned by the due date, Chegg may automatically extend the rental for a fee or charge the purchase price of the book.
If charged the purchase price for a late return, the book can still be returned within 7 days of being charged for a refund of the purchase fee.
Items returned without proper packaging or with visible damage may incur charges for the damage.
Chegg Study subscriptions generally do not offer prorated refunds for the current billing cycle upon cancellation; access continues until the end of the paid period.

Online / Mail Returns

For physical books, customers can print a prepaid shipping label from their 'My Account' page or order confirmation email.
Books should be packed securely in any box along with the prepaid return label.
Return packages for physical books must be dropped off at a UPS location.
For digital books, returns can be initiated from the 'My Account' page by following the instructions for digital returns.

Additional Notes

The 21-day refund qualifying period for physical books begins on the day the order is placed, as indicated in 'My Account' and the order confirmation email.
Customers receive email reminders and options regarding rental due dates before potential late fees or purchase charges are applied.
Chegg offers an option to pause Chegg Study subscriptions for up to six months, which locks in the current subscription price and maintains account settings without incurring charges during the pause.

What Redditors Are Saying

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r/NoStupidQuestions·4y ago

If you have used chegg, the textbook rental service, do you know if you can return two books back in the same box? I’m afraid of being charged and not being refunded if it does get processed

1 comments

r/NoStupidQuestions·4y ago

chegg refused to refund because i canceled it too early

*"Here are common reasons why an account may be ineligible for a refund:* *1. You had a similar service before which you cancelled and opted for a refund.* *2. Previous failed payments.* *3. Cancellation was done at the beginning of the billing period. "* &#x200B; so this is what their agent tel

5 comments