What is Charlotte Tilbury's return window?

Charlotte Tilbury allows returns within 30 days from receipt of purchase of purchase. Items must be unused or gently used. Returned items must include all original protective materials, tags, stickers, and the original box or packaging. Bundles or 'Build Your Own Kit' items must be returned with all components included. Any complimentary gifts or product samples received with the purchase must also be returned.

Do I need a receipt to return items at Charlotte Tilbury?

Receipt requirement: lookup available. Original form of payment.

← All return policies

Charlotte Tilbury Return Policy

Q: What items cannot be returned at Charlotte Tilbury?

Significantly used products are not eligible for a refund.. Purchases made in-store, at airport counters, or from affiliated retailers must be returned to the original point of sale.. Original delivery costs are not refunded..

Last verified: 2026-03-20

Official Charlotte Tilbury PolicyVerified

www.charlottetilbury.com/us/help/returns

2026-03-20

Summary

Charlotte Tilbury offers a 30 days from receipt of purchase return window on most items. Items must be unused or gently used.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original form of payment. Holiday extension: Orders placed between November 6, 2025, and December 28, 2025, can be returned until January 31, 2026. Notable exceptions include significantly used products are not eligible for a refund., purchases made in-store, at airport counters, or from affiliated retailers must be returned to the original point of sale., original delivery costs are not refunded., and more.

Return Window

30 days from receipt of purchase

Receipt

lookup available

Video Guides

Search on YouTube

Return Conditions

Items must be unused or gently used.
Returned items must include all original protective materials, tags, stickers, and the original box or packaging.
Bundles or 'Build Your Own Kit' items must be returned with all components included.
Any complimentary gifts or product samples received with the purchase must also be returned.

Refund Methods

Original form of payment

Exceptions & Restrictions

Significantly used products are not eligible for a refund.
Purchases made in-store, at airport counters, or from affiliated retailers must be returned to the original point of sale.
Original delivery costs are not refunded.

Online / Mail Returns

Returns are free and can be initiated online by providing your email address and order number.
After registering the return, you will receive a shipping label or QR code.
Items should be packed in the original packaging for return.

In-Store Returns

The online return policy does not apply to in-store purchases, which must be returned to the point of sale.

Damaged or Defective Items

Damaged or faulty products should be reported to Customer Care within 48 hours of receipt, preferably with a photo.
A full refund or replacement is available for damaged or faulty items within 31 days of receipt.
A replacement is offered for faulty products returned within 6 months of receipt.

Exchange Policy

Exchanges can be initiated through the online return portal.

Additional Notes

The policy applies to purchases made on the Charlotte Tilbury website or app.
Refunds for items bought with a promotional discount will be calculated at the reduced price.