West Elm vs CB2 Return Policy

West Elm

• Items must be in original condition with tags attached and original packaging.
• Items must be in original, undamaged condition.
• If delivered unassembled, it should be returned unassembled.

CB2

• Merchandise for Standard Delivery items must be returned within 90 days of receipt
• Damaged or defective items must be reported within 7 days of delivery
• All merchandise will be inspected upon return

West Elm

• Made-to-order items are not eligible.
• Open Box and final sale items (prices ending in $.97).
• Monogrammed items.
• Hardwired lighting.
• Gift Cards.
• Custom rugs and furniture.
• Items damaged through normal wear and tear.
• Delivery fees are non-refundable.
• Online returns and in-store returns only available for items shipped to the United States.
• West Elm Outlets do not accept returns of any kind.
• International returns require authorization from Customer Care Center.

CB2

• Stock furniture items require contact within 7 days of delivery/pickup and must be returned within 30 days
• Non-furniture items for international orders have a 90-day return window
• International online orders purchased through Borderfree cannot be returned to CB2 stores
• Shipping charges are nonrefundable
• Return shipping fees may apply

West Elm

• Original form of payment with original receipt.
• Merchandise Credit for returns with a gift receipt.
• Company check (may take 14 business days) for cash/check refunds over $100.

CB2

• Original Gift Receipt returns are refunded via a Shop Card
• Original Sales Receipt or Packing Slip returns are refunded in the Original Form of Tender
• If no receipt, an associate will work with you on return options

West Elm

• Returns by mail with a prepaid UPS label (start online).

CB2

• To return an item by mail, follow the instructions on the packing slip, insure the package, and mail it to the CB2 address
• For International Checkout online orders, refund amounts are credited by global partner Borderfree

West Elm

• Most non-furniture items can be returned to your local West Elm store for free.

CB2

• Contact the store where the original purchase was made for Basic Freight or In-Home Delivery items
• CB2 stores are unable to accept returns from international orders purchased online through Borderfree

West Elm

• Returns with a gift receipt will be refunded in the form of a Merchandise Credit.

CB2

• Original Gift Receipt returns are refunded via a Shop Card

West Elm

• Contact Customer Care Center right away with any concerns about defective or damaged merchandise.

CB2

• Contact within 7 days of delivery if damage occurs in transit or a defect is discovered
• Returns for damaged or defective items are accepted within 90 days of delivery

West Elm

• Prior purchases are not eligible for price adjustments.

CB2

Not available

West Elm

Not available

CB2

• Exchanges will be issued for the item purchase price only

West Elm

• Registry items can be returned/exchanged within 90 days of the event or within 90 days of purchase (whichever date is later).
• If return is due to damage or an error, a return shipping label will be provided at no cost.
• If return is due to other reasons, the cost of return shipping may be deducted from the refund. Small Parcel Returns are $15 per order, Large Parcel Returns are $40 per order.
• West Elm will hold orders for 30 days for Buy Online Pick Up In Store.

CB2

• Shipments are carefully inspected before leaving the warehouse
• Customers are encouraged to inspect purchases upon receipt