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Carter's Return Policy

Last verified: 2026-03-19

Official Carter's PolicyVerified

www.carters.com/content/customerservice/returns

Summary

Carter's offers a 90 days return window on most items. Item must be new and non-worn.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original form of payment for returns within 90 days with a receipt. or merchandise credit for returns without a receipt or after 90 days.. Notable exceptions include items returned without a receipt after 90 days are eligible only for merchandise credit or exchange at the current selling price., returns of items purchased from retail stores cannot be processed by mail., online returns using a prepaid label will have $6 deducted from the refund., and more. Refund processing: Once shipment is received for online returns..

Return Window

90 days

Receipt

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Category

clothing

Video Guides

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Return Conditions

  • Item must be new and non-worn.
  • Requires original sales receipt, gift receipt, or packing slip for full refund.
  • Refunds for credit card purchases are credited back to the original card used.

Refund Methods

  • Original form of payment for returns within 90 days with a receipt.
  • Merchandise credit for returns without a receipt or after 90 days.
  • Merchandise exchange for returns without a receipt or after 90 days.
  • eCard refund emailed to the address associated with the order.

Exceptions & Restrictions

  • Items returned without a receipt after 90 days are eligible only for merchandise credit or exchange at the current selling price.
  • Returns of items purchased from retail stores cannot be processed by mail.
  • Online returns using a prepaid label will have $6 deducted from the refund.
  • Rewards or discounts used will be forfeited for returned products.
  • Skip Hop products with a quality defect require submission of a form or email to customerservice@skiphop.com for arrangements.

Online / Mail Returns

  • Return by mail to Carters.com | OshKosh.com, Attn: Returns Processing, 625 Braselton Parkway, Braselton, GA 30517.
  • Use the interactive return tool on carters.com to create a prepaid return label.
  • Online purchases can also be returned or exchanged at any Company-owned Carter's or OshKosh B'gosh retail or outlet store in the U.S.

In-Store Returns

  • Any item purchased at a Company-owned Carter's retail or outlet store, or eligible Carter's and Skip Hop items purchased online, can be returned or exchanged at any Company-owned Carter's retail or outlet store in the U.S.
  • Bring the original sales receipt, gift receipt, packing slip, and the credit card used for the original purchase.
  • For returns without a receipt in-store, Carter's and OshKosh B'gosh can look up the original purchase transaction using Rewarding Moments information, physical address, or email address.

Gift Returns

  • Gifts can be returned for a merchandise credit.
  • Merchandise credit for gifts will be delivered via email to the specified address using the Interactive Returns Tool.
  • Option to elect a refund to the original payment method is available.

Membership & Rewards Benefits

  • Rewarding Moments information can be used to look up original purchase transactions for in-store returns without a receipt.

Damaged or Defective Items

  • Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange with a packing slip or printed receipt.
  • Contact Consumer Affairs at 888-782-9548 to arrange mail returns for defective items.
  • For Skip Hop product with a quality defect, fill out and submit a form or email customerservice@skiphop.com.

Exchange Policy

  • Items can be exchanged within 90 days with a receipt for full purchase price.
  • Exchanges are processed as a refund and reorder; contact customer service at 877-333-0117 for fastest service and a waived shipping charge on the reorder.
  • Discounts for exchanges of the same style in a different size or color will be honored.

Additional Notes

  • For fastest return processing, use the interactive return tool to prepare a return label.
  • Exchanges are processed as a refund and reorder; contact customer service at 877-333-0117 for fastest service and a waived shipping charge on the reorder.
  • Customer Affairs can be contacted at 888-782-9548 for assistance.