The Children's Place vs Carter's Return Policy

The Children's Place

• Items must be unwashed and unworn.
• Original price tags must be attached.
• A receipt (printed, digital, or gift receipt) is required.

Carter's

• Item must be new and non-worn.
• Requires original sales receipt, gift receipt, or packing slip for full refund.
• Refunds for credit card purchases are credited back to the original card used.

The Children's Place

• Clearance items may not be returned or exchanged.
• Items marked 'Final Sale' are not eligible for return or exchange.
• Returns without a receipt and original price tags will not be accepted.

Carter's

• Items returned without a receipt after 90 days are eligible only for merchandise credit or exchange at the current selling price.
• Returns of items purchased from retail stores cannot be processed by mail.
• Online returns using a prepaid label will have $6 deducted from the refund.
• Rewards or discounts used will be forfeited for returned products.
• Skip Hop products with a quality defect require submission of a form or email to customerservice@skiphop.com for arrangements.

The Children's Place

• Full refund in the original form of payment.
• A merchandise credit will be issued if the original form of payment is not available.

Carter's

• Original form of payment for returns within 90 days with a receipt.
• Merchandise credit for returns without a receipt or after 90 days.
• Merchandise exchange for returns without a receipt or after 90 days.
• eCard refund emailed to the address associated with the order.

The Children's Place

Not available

Carter's

• Return by mail to Carters.com | OshKosh.com, Attn: Returns Processing, 625 Braselton Parkway, Braselton, GA 30517.
• Use the interactive return tool on carters.com to create a prepaid return label.
• Online purchases can also be returned or exchanged at any Company-owned Carter's or OshKosh B'gosh retail or outlet store in the U.S.

The Children's Place

• Bring your item(s) with original price tags and the printed, gift, or digital receipt to a store location.

Carter's

• Any item purchased at a Company-owned Carter's retail or outlet store, or eligible Carter's and Skip Hop items purchased online, can be returned or exchanged at any Company-owned Carter's retail or outlet store in the U.S.
• Bring the original sales receipt, gift receipt, packing slip, and the credit card used for the original purchase.
• For returns without a receipt in-store, Carter's and OshKosh B'gosh can look up the original purchase transaction using Rewarding Moments information, physical address, or email address.

The Children's Place

• Gift returns within 45 days of the purchase date with a gift receipt will receive a merchandise credit.

Carter's

• Gifts can be returned for a merchandise credit.
• Merchandise credit for gifts will be delivered via email to the specified address using the Interactive Returns Tool.
• Option to elect a refund to the original payment method is available.

The Children's Place

Not available

Carter's

• Rewarding Moments information can be used to look up original purchase transactions for in-store returns without a receipt.

The Children's Place

• Defective merchandise is accepted for return within 45 days of the purchase date.

Carter's

• Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange with a packing slip or printed receipt.
• Contact Consumer Affairs at 888-782-9548 to arrange mail returns for defective items.
• For Skip Hop product with a quality defect, fill out and submit a form or email customerservice@skiphop.com.

The Children's Place

• Exchanges for the same item and color but a different size are accepted within 45 days of purchase.
• All other transactions will be processed as a return.
• Exchanges are subject to store inventory availability.

Carter's

• Items can be exchanged within 90 days with a receipt for full purchase price.
• Exchanges are processed as a refund and reorder; contact customer service at 877-333-0117 for fastest service and a waived shipping charge on the reorder.
• Discounts for exchanges of the same style in a different size or color will be honored.

The Children's Place

• All returns are subject to verification of the original sale.
• The Children's Place reserves the right to limit returns.
• Paper packing slips have been eliminated from online orders to reduce waste; receipts can be found in the Order Details section of your online account or via the Track Order link.

Carter's

• For fastest return processing, use the interactive return tool to prepare a return label.
• Exchanges are processed as a refund and reorder; contact customer service at 877-333-0117 for fastest service and a waived shipping charge on the reorder.
• Customer Affairs can be contacted at 888-782-9548 for assistance.