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Catherines Return Policy
Last verified
Official Catherines PolicyOfficial source
www.catherines.com/help-page
Rechecked : catherines.com still states the headline terms shown here (60 days). How we verify
Return Conditions
- Merchandise must be unused.
- Merchandise must be unworn.
- Merchandise must be unwashed or defective.
Refund Methods
- Free return for a non-expiring e-Gift Card for the full dollar amount, redeemable at any FullBeauty brand.
- Refund to the original method of payment, with a $10.99 fee deducted if using Happy Returns Bar or a pre-paid shipping label.
Exceptions & Restrictions
- Final sale items cannot be returned or exchanged. If returned, no refund will be issued, and the item will be donated to charity.
- Heavy items over 70 lbs must be returned individually using FedEx Ground.
- Returns purchased through websites like Amazon and Walmart follow specific procedures mentioned in relevant sections (not detailed in this excerpt).
Online / Mail Returns
- Start a return online through Happy Returns by entering order number and zip code.
- Select item(s) and reason for return.
- Choose a refund method: e-Gift Card (free) or original payment (with $10.99 fee).
- Select a return method: Drop off at Happy Returns Bar (receive QR code, no packaging/label needed, 9000+ locations, immediate refund initiation), return using a pre-paid shipping label (print label, pack, drop at USPS, 2-3 weeks processing), or return purchasing your own shipping label (print packing slip, pack, mail at customer's cost to FullBeauty Brands, Inc. 2300 Southeastern Avenue Indianapolis, IN 46283, 2-3 weeks processing).
Damaged or Defective Items
- Defective merchandise can be returned within 60 days of the ship date.
Additional Notes
- Returns opting for an e-Gift Card refund are free of charge.
- A $10.99 fee is deducted from refunds to the original payment method when using Happy Returns Bar or a pre-paid shipping label.
- Customers are responsible for shipping costs when purchasing their own shipping label.
- Heavy items (over 70 lbs) must be returned individually via FedEx Ground at the customer's expense; schedule pickup by calling (800) 463-3339.
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