What is Catherines's return window?

Catherines allows returns within 60 days of the ship date of purchase. Merchandise must be unused. Merchandise must be unworn. Merchandise must be unwashed or defective.

Do I need a receipt to return items at Catherines?

Receipt requirement: digital ok. Free return for a non-expiring e-Gift Card for the full dollar amount, redeemable at any FullBeauty brand.. Refund to the original method of payment, with a $10.99 fee deducted if using Happy Returns Bar or a pre-paid shipping label..

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Catherines Return Policy

Last verified: 2026-03-20

Official Catherines PolicyVerified

www.catherines.com/help-page

2026-03-20

Summary

Catherines offers a 60 days of the ship date return window on most items. Merchandise must be unused.. Receipt is required. Refunds are issued via free return for a non-expiring e-gift card for the full dollar amount, redeemable at any fullbeauty brand. or refund to the original method of payment, with a $10.99 fee deducted if using happy returns bar or a pre-paid shipping label.. Notable exceptions include final sale items cannot be returned or exchanged. if returned, no refund will be issued, and the item will be donated to charity., heavy items over 70 lbs must be returned individually using fedex ground., returns purchased through websites like amazon and walmart follow specific procedures mentioned in relevant sections (not detailed in this excerpt)., and more. Refund processing: Immediate initiation for Happy Returns Bar, 2-3 weeks for pre-paid shipping label, customer's own shipping label, or e-gift card processing..

Return Window

60 days of the ship date

Receipt

digital ok

Return Conditions

Merchandise must be unused.
Merchandise must be unworn.
Merchandise must be unwashed or defective.

Refund Methods

Free return for a non-expiring e-Gift Card for the full dollar amount, redeemable at any FullBeauty brand.
Refund to the original method of payment, with a $10.99 fee deducted if using Happy Returns Bar or a pre-paid shipping label.

Exceptions & Restrictions

Final sale items cannot be returned or exchanged. If returned, no refund will be issued, and the item will be donated to charity.
Heavy items over 70 lbs must be returned individually using FedEx Ground.
Returns purchased through websites like Amazon and Walmart follow specific procedures mentioned in relevant sections (not detailed in this excerpt).

Online / Mail Returns

Start a return online through Happy Returns by entering order number and zip code.
Select item(s) and reason for return.
Choose a refund method: e-Gift Card (free) or original payment (with $10.99 fee).
Select a return method: Drop off at Happy Returns Bar (receive QR code, no packaging/label needed, 9000+ locations, immediate refund initiation), return using a pre-paid shipping label (print label, pack, drop at USPS, 2-3 weeks processing), or return purchasing your own shipping label (print packing slip, pack, mail at customer's cost to FullBeauty Brands, Inc. 2300 Southeastern Avenue Indianapolis, IN 46283, 2-3 weeks processing).

Damaged or Defective Items

Defective merchandise can be returned within 60 days of the ship date.

Additional Notes

Returns opting for an e-Gift Card refund are free of charge.
A $10.99 fee is deducted from refunds to the original payment method when using Happy Returns Bar or a pre-paid shipping label.
Customers are responsible for shipping costs when purchasing their own shipping label.
Heavy items (over 70 lbs) must be returned individually via FedEx Ground at the customer's expense; schedule pickup by calling (800) 463-3339.