Carter's vs OshKosh B'gosh Return Policy

Carter's

• Item must be new and non-worn.
• Requires original sales receipt, gift receipt, or packing slip for full refund.
• Refunds for credit card purchases are credited back to the original card used.

OshKosh B'gosh

• New, non-worn item.
• Original sales receipt, gift receipt or packing slip required for full refund.
• Returned within 90 days of purchase for full refund.
• Must be in original condition with all tags attached and in original packaging.
• Unwashed.

Carter's

• Items returned without a receipt after 90 days are eligible only for merchandise credit or exchange at the current selling price.
• Returns of items purchased from retail stores cannot be processed by mail.
• Online returns using a prepaid label will have $6 deducted from the refund.
• Rewards or discounts used will be forfeited for returned products.
• Skip Hop products with a quality defect require submission of a form or email to customerservice@skiphop.com for arrangements.

OshKosh B'gosh

• After 90 days, items may be returned for current selling price in the form of a merchandise credit or merchandise exchange.
• Refunds for purchases made by credit card may only be credited back to the original card used.
• Online returns by mail using a prepaid return label will have $6 deducted from your refund.
• Underwear cannot be exchanged under any circumstances.
• Clearance items (with more than a 50% discount) cannot be exchanged.
• For in-store gift returns, the refund is issued as a store-only money card.
• For mail gift returns, unless customer service is notified prior to shipment, all returns are credited to the gift giver's original form of payment, less any shipping and handling fees.
• Certain items may not be eligible for return or exchange.

Carter's

• Original form of payment for returns within 90 days with a receipt.
• Merchandise credit for returns without a receipt or after 90 days.
• Merchandise exchange for returns without a receipt or after 90 days.
• eCard refund emailed to the address associated with the order.

OshKosh B'gosh

• Original purchase price to the original form of payment.
• Merchandise credit (for returns after 90 days or without a receipt).
• Merchandise exchange (for returns after 90 days or without a receipt).
• Store-only money card (for in-store gift returns).

Carter's

• Return by mail to Carters.com | OshKosh.com, Attn: Returns Processing, 625 Braselton Parkway, Braselton, GA 30517.
• Use the interactive return tool on carters.com to create a prepaid return label.
• Online purchases can also be returned or exchanged at any Company-owned Carter's or OshKosh B'gosh retail or outlet store in the U.S.

OshKosh B'gosh

• Return online orders by mail and print a prepaid return label using the interactive return tool (requires order number, email, and zip code). A $6 shipping cost will be deducted from your return credit if using the prepaid label.
• Online purchases may also be returned to any Company-owned Carter's or OshKosh B'gosh retail or outlet store in the United States.

Carter's

• Any item purchased at a Company-owned Carter's retail or outlet store, or eligible Carter's and Skip Hop items purchased online, can be returned or exchanged at any Company-owned Carter's retail or outlet store in the U.S.
• Bring the original sales receipt, gift receipt, packing slip, and the credit card used for the original purchase.
• For returns without a receipt in-store, Carter's and OshKosh B'gosh can look up the original purchase transaction using Rewarding Moments information, physical address, or email address.

OshKosh B'gosh

• Any item purchased at a Company-owned Carter's retail or outlet store, along with eligible online purchases, may be returned or exchanged at any Company-owned Carter's retail or outlet store in the U.S.
• Bring your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase.
• For returns without a receipt, the original purchase transaction can be looked up using your Rewarding Moments information, physical address, or email address.
• If a transaction cannot be located without a receipt, a merchandise exchange at the current selling price will be offered.

Carter's

• Gifts can be returned for a merchandise credit.
• Merchandise credit for gifts will be delivered via email to the specified address using the Interactive Returns Tool.
• Option to elect a refund to the original payment method is available.

OshKosh B'gosh

• In-store gift purchases of unworn, unwashed items may be returned for a full refund within 90 days of the purchase date. The refund shall be in the form of a store-only money card.
• For gift returns by mail, unless notified prior to shipment, all returns will be credited to the gift giver's original form of payment, less any shipping and handling fees.

Carter's

• Rewarding Moments information can be used to look up original purchase transactions for in-store returns without a receipt.

OshKosh B'gosh

• For returns of items purchased in-store without a receipt, Carter's and OshKosh B'gosh can look up the original purchase transaction using your Rewarding Moments information.

Carter's

• Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange with a packing slip or printed receipt.
• Contact Consumer Affairs at 888-782-9548 to arrange mail returns for defective items.
• For Skip Hop product with a quality defect, fill out and submit a form or email customerservice@skiphop.com.

OshKosh B'gosh

• Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange.
• Bring the packing slip or printed receipt for defective products.
• You may contact the Consumer Affairs department to make arrangements to return the item by mail.

Carter's

Not available

OshKosh B'gosh

• A one-time price adjustment for items purchased will be honored if you contact them within 14 days of purchase.
• You may also receive a price adjustment in Carter's and OshKosh B'gosh Company-owned stores within 14 days of purchase (in-store or online).
• Please have your receipt available for price adjustments.
• Price adjustments for purchases made by credit/debit card will be credited to the original card.

Carter's

• Items can be exchanged within 90 days with a receipt for full purchase price.
• Exchanges are processed as a refund and reorder; contact customer service at 877-333-0117 for fastest service and a waived shipping charge on the reorder.
• Discounts for exchanges of the same style in a different size or color will be honored.

OshKosh B'gosh

• Exchanges are happily provided for any new, non-worn item returned with an original sales receipt, gift receipt, or packing slip within 90 days of purchase.
• If without a receipt, or if it has been longer than 90 days since purchase, the item will be exchanged for its current selling price.
• Exchanges for the same style(s) in different size/color will honor original discounts.
• Online exchanges are processed as a refund and reorder; for fastest service, contact customer service to place your reorder and they will waive the regular shipping charge.
• Certain items may not be eligible for return or exchange.

Carter's

• For fastest return processing, use the interactive return tool to prepare a return label.
• Exchanges are processed as a refund and reorder; contact customer service at 877-333-0117 for fastest service and a waived shipping charge on the reorder.
• Customer Affairs can be contacted at 888-782-9548 for assistance.

OshKosh B'gosh

• Carter's and OshKosh B'gosh operate with a unified 'Happiness Policy' for returns.
• Carter's and OshKosh B'gosh are fully integrated, allowing cross-brand in-store returns for items purchased at either retailer.
• Online purchases can be returned by mail or in-store.
• For exchanges, it is generally processed as a refund and reorder; for fastest service, contact customer support to place your reorder and they will waive the regular shipping charge.