What is Chanel's return window?

Chanel allows returns within 14 days from the date of purchase of purchase. Item must be in original, unworn condition. All original documentation, including the sales receipt and tags, must be included. Item must be in its original, undamaged packaging, including any dust bags, boxes, or care booklets. Returns must be made within the country of purchase.

Do I need a receipt to return items at Chanel?

Receipt requirement: yes. Refunds will be issued in the original form of payment.. Purchases made with cash, debit card, or travelers check will be refunded via a check in the mail..

How will I get my refund from Chanel?

Refunds will be issued in the original form of payment.. Purchases made with cash, debit card, or travelers check will be refunded via a check in the mail.

← All return policies

Chanel Return Policy

Q: What items cannot be returned at Chanel?

Altered merchandise. Sale items. Markdown items.

Last verified: 2026-03-20

Official Chanel PolicyVerified

www.chanel.com/us/faq/fashion

2026-03-20

Summary

Chanel offers a 14 days from the date of purchase return window on most items. Item must be in original, unworn condition.. Receipt is required. Refunds are issued via refunds will be issued in the original form of payment. or purchases made with cash, debit card, or travelers check will be refunded via a check in the mail.. Notable exceptions include altered merchandise, sale items, markdown items, and more.

Return Window

14 days from the date of purchase

Receipt

yes

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Return Conditions

Item must be in original, unworn condition.
All original documentation, including the sales receipt and tags, must be included.
Item must be in its original, undamaged packaging, including any dust bags, boxes, or care booklets.
Returns must be made within the country of purchase.

Refund Methods

Refunds will be issued in the original form of payment.
Purchases made with cash, debit card, or travelers check will be refunded via a check in the mail.

Exceptions & Restrictions

Altered merchandise
Sale items
Markdown items

In-Store Returns

Products can be returned or exchanged at a CHANEL Boutique of your choice within the country of purchase.

Exchange Policy

Products can be exchanged by bringing them to a CHANEL Boutique in the country of purchase.

Additional Notes

For returns outside the original country of purchase, you must contact Chanel for details on their international return policy.
Chanel does not offer an authentication service for its products.