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Best Buy Return Policy
Last verified: 2026-03-19
Official Best Buy PolicyVerified
www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c
Video Guides
Return Conditions
- Standard members: most products can be returned within 15 days of receipt
- My Best Buy Plus and My Best Buy Total members: 60-day return window on most products
- Activatable devices (cell phones, cellular tablets, mobile hotspots, cellular wearables): 14 days for ALL membership tiers
- Verizon activatable devices: 30-day return window for all customers
- Major appliances: 15 days from delivery for all membership tiers
- Items must be in like-new condition with all original packaging, manuals, cables, and accessories included
- Apparel must be unworn, unwashed, with tags attached
- Missing packaging or components may reduce refund amount or result in denial
- Serial numbers must match invoices
- Health items that contact bodily fluids cannot be returned once opened
Refund Methods
- Original payment method (standard for all returns)
- Credit card refunds: 7-10 business days
- Debit card refunds: up to 10 business days (bank-dependent)
- PayPal refunds: 3-5 business days
- Gift card balance refunds: 2-3 hours to 1 business day
- Store credit/check: same day to 2 business days
- Cash refunds over $800: issued by check
- Check payment refunds over $250: issued by check
- Debit cards without major network logos: refund issued by check
- Gift card purchases: refund credited back to gift card
- Shipping fees only refunded if Best Buy made an error or the product was defective upon arrival
Exceptions & Restrictions
- Restocking fee — $45: activatable devices (cell phones, cellular tablets, mobile hotspots, cellular wearables), excluding prepaid phones
- Restocking fee — 15%: drones, digital cameras, camera lenses, camcorders (including action cameras), electric bikes, electric mopeds, premium scooters, super scooters, mobility scooters, electric wheelchairs, leg and body recovery systems, projectors, premium cold tubs, saunas, special-order items
- Restocking fee waived: if item is unopened, or if purchased and returned in AL, CO, HI, IA, MS, OH, OK, SC (and where otherwise prohibited by law)
- Non-returnable (final sale): custom/personalized products, non-subscription digital content, prepaid cards and third-party gift cards, vehicle key fobs, memberships and completed services, trading cards, items with 300+ watt-hour capacity, golf carts, UTVs, plumbing items, opened health-related products, opened SIM kits, LEGO products, consumables (ink, fuel, filters, batteries, supplements), delivered standby generators
- AppleCare+ plans: can be cancelled within 30 days for a full refund minus any service already provided; after 30 days, prorated refund based on unexpired coverage minus service value; AppleCare+ is excluded from holiday return extensions
- Holiday decorations (artificial trees, lights, etc.): must be returned within 15 days of purchase, not eligible for holiday extension
- Items with missing or altered serial numbers: not returnable
Online / Mail Returns
- Online purchases can be returned in-store with packing slip or order confirmation email plus photo ID
- Mail-in returns: log into Best Buy account, select item to return, print prepaid UPS label, pack securely with all original contents and packing slip
- Drop off at any UPS location with the prepaid label
- Tracking provided via email for mail-in returns
- Return shipping is free via the prepaid label for standard returns
In-Store Returns
- Bring item with all accessories, manuals, and original packaging to the customer service desk
- Provide receipt, order confirmation, or other proof of purchase
- Present valid photo ID (Best Buy tracks returns and may deny excessive returns)
- Purchases can be found using My Best Buy account, the credit card used, or photo ID
Gift Returns
- With a gift receipt: Best Buy issues store credit for the item's purchase price
- Without proof of purchase: returns may be declined
- Store credit issued at lowest 30-day sale price if purchase cannot be verified
Membership & Rewards Benefits
- My Best Buy (free tier): 15-day return window on most items
- My Best Buy Plus ($49.99/year): 60-day return window on most items; extended 60-day price match window
- My Best Buy Total ($179.99/year): 60-day return window on most items; free return shipping on mail-in returns; extended 60-day price match window; Geek Squad protection included
- All tiers: activatable devices are limited to 14 days (no extension for paid members)
- All tiers: major appliances are limited to 15 days from delivery
- All tiers: Verizon devices get 30 days
Damaged or Defective Items
- Contact Best Buy immediately if items arrive damaged
- For major appliances: inspect during delivery and note any damage before signing
- Defective final-sale items may qualify for repair, replacement, or other support through manufacturer warranty
- Defective items within the return window receive standard return processing (no restocking fee)
- Geek Squad protection (for Total members) covers accidental damage beyond the return window
Price Adjustments
- Best Buy will match a lower price found at Best Buy (in-store, online, or app) during the return and exchange period upon request
- Standard members: 15-day price match window
- My Best Buy Plus and Total members: 60-day price match window
- Best Buy also matches prices from qualified competitors at the time of purchase (Amazon, Apple.com, Walmart, and others)
- Price match items must be new, identical (brand, model number, color), and immediately available
- Excluded from price matching: open-box items, clearance items, refurbished products, Marketplace products, deal-of-the-day or limited-quantity offers
- Updated effective January 16, 2026
Exchange Policy
- Exchanges follow the same timeframes and conditions as returns
- Same-item defective exchanges are fastest when done in-store with available stock
- Upgrades to higher-priced models require paying the price difference
- Activatable device exchanges still subject to 14-day window and potential $45 restocking fee
Additional Notes
- Best Buy tracks return behavior and may deny returns for suspected abuse or excessive return patterns
- Returns without receipt may be denied or limited; taxes and fees may not be fully refunded
- Open-box, clearance, refurbished, and pre-owned items are generally returnable within standard timeframes if complete and in original condition
- Open-box items are excluded from price match policy
- Factory-reset and account removal required before returning activatable devices
- Verizon activatable devices have a unique 30-day window regardless of membership tier
What Redditors Are Saying
120
r/legaladvice·8y ago
(PA) Best Buy store return gone wrong, should I pursue in small claims court?
I am new to posting here and just looking for some advice. Here is a (not so brief) summary of events: I purchased a macbook locally from someone and paid with cash. The laptop was only a week old and had the receipt from bestbuy (retail price $1,200). I was satisfied with the laptop but looking onl
192 comments
46
r/YouShouldKnow·13y ago
YSK: Best Buy's return policy is now 15 days, not the usual 30
[Link](http://www.bestbuy.com/site/Returns-Refunds/Return-%26-Exchange-Policy/pcmcat260800050014.c?id=pcmcat260800050014) My wife used to work for BBY, and since she quit we rarely go in there. It seems that at the beginning of the year they changed their return policy to 15 days. So, if you're a pe
7 comments
20
r/Bestbuy·2y ago
Shipt returned to store Best Buy won't refund or replace
I purchased a MacBook on Cyber Monday 11/27/23, Best Buy had it being delivered by Shipt on Tuesday and it never arrived. BB status shows it was returned to them. BB states their policy will not allow them to refund the item until an "investigation" is complete or allow them to replace the item. **\
56 comments
0
r/Bestbuy·7y ago
Best Buy return policy question
About a week ago, I bought a set of JBL bluetooth headphones for about $75. I mostly used them at work. I went to put the bud in my ear, turned it slightly and the front half of the bud broke off the back half. I took them back to the store and asked for a refund or exchange or whatever the policy w
13 comments