Bose vs JBL Return Policy

Bose

• Product must be purchased directly from Bose.
• Item must be in its original, undamaged condition.
• All accessories, cases, and parts included in the original packaging must be returned.
• Return request must be received by Bose within the trial period.
• Product must be delivered to Bose within thirty (30) days of receipt of your return authorization number.
• Include the return authorization number with your return.

JBL

• A return authorization (RA#) is required for any exchange or refund. Products shipped without an RA# will be returned to the sender.
• Products must be returned with all accessories originally included.
• Merchandise must be returned in the same condition as it was when shipped.
• Original packaging is strongly recommended, but not required.
• RA#s are valid for 30 calendar days from the date issued.

Bose

• Products purchased elsewhere must be returned at the respective retailer.
• Bose reserves the right to deny returns for excessive return activity, violation of Terms of Sale, suspected fraud, or other impermissible activities.
• Products identified as “Final sale” are not eligible for return or exchange, only warranty service.
• New products purchased through the Trade In Program are final sale and cannot be returned or exchanged.
• Shipping, handling charges, gift box and gift wrap fees, and certain taxes paid are not refundable.
• If a discount for purchasing multiple items, a promotional item, or a free item was received, Bose may deduct the value of these items from any refund or credit if not all items purchased are returned.
• Bose may, in its discretion, refuse to accept a return or charge a restocking fee of up to 15% of the original price if the return fails to meet any of the return policy conditions.

JBL

• Partybox speakers do not qualify for free returns; customers are responsible for return shipping costs.
• Personalized products cannot be cancelled or returned once processed.
• If a product was purchased on jbl.com and selected for Best Buy in-store pickup, it must be returned to a Best Buy store.
• Gift wrap and shipping charges are not refundable.
• Merchandise received past the return period may be refused and returned.

Bose

• Credit or refund of the purchase price paid for the returned product, typically to the original payment method (e.g., credit cards, PayPal).

JBL

• Full refund for the merchandise amount, including taxes, to the original form of payment.

Bose

• To start a return online, visit Start a Return or log in to your My Bose account.
• Once processed, you'll receive return instructions and a prepaid shipping label via email.
• Package the product with all accessories and ship the package to Bose within 30 days of initiating your return.
• Bose covers return shipping for items returned within the specified return window when purchased on Bose.com.

JBL

• Initiate a return by visiting the JBL.com Returns section, which will trigger an email to Customer Service.
• If you have an account, log in, click 'My Orders,' then 'Order Details,' and then 'Return for Refund' to select the item(s) to return.
• For Guest Checkout, click 'Order Status,' enter your order number, email address, and postal code, then view 'Order Details,' and click 'Return for Refund' to select the item(s) to return.
• A prepaid return shipping label will be provided (excluding Partybox speakers).

Bose

• If you purchased your product from a Bose store or another retailer, please return it to that store.

JBL

• Products purchased on jbl.com and selected for Best Buy in-store pickup must be returned to any Best Buy store.

Bose

Not available

JBL

• Gift purchases must be returned by the original purchaser.

Bose

• You have thirty (30) days from the shipment date to notify Bose of any missing, wrong, or damaged portion of your order.
• If a product purchased through the Trade In Program arrived damaged or the wrong product was received, contact Bose.

JBL

Not available

Bose

• If a lower price for a new product purchased from Bose.com is found on Bose.com or through select authorized Bose dealers (Best Buy, Target, or Walmart), a price match/refund can be requested within 14 days of purchase.
• To request a price match, contact Bose and submit an image or link of the current lower price.
• The Bose price match promise does not cover products shipped from or sold by third-party sellers, prices after guest login, financing offers, bundle offers, free items, pricing errors, limited quantities, out-of-stock items, credit card offers, discounts (membership, loyalty, student, military, teacher, first responder), coupons, clearance, closeout, liquidation sales, damaged products, open-package products, or pre-owned/refurbished/reconditioned products.

JBL

Not available

Bose

• All items eligible for a return are eligible for exchange.
• Items ineligible for return are ineligible for exchange.
• Exchanges require the original product to have been purchased on the Bose website or by phone from Bose.
• To start an exchange, contact Bose. Upon approval, Bose will email a prepaid shipping label.
• Return the product to Bose within thirty (30) days of receipt using the shipping label provided.
• Include all accessories, cases, and parts included in the original packaging, and the item must be in good physical condition.

JBL

• JBL will gladly exchange your product for the same model (subject to availability) or provide a full refund for the merchandise.

Bose

• Bose covers return shipping for eligible returns when purchased on Bose.com.
• The return policy primarily applies to products purchased directly from Bose (Bose.com or by phone from Bose).

JBL

• No restocking fees are applied to returns.
• Customer satisfaction is 100% guaranteed.
• Free return shipping is provided for most products.
• Customers will be charged for any missing accessories or contents upon return.