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Belk Return Policy
Last verified
Official Belk PolicyOfficial source
www.belk.com/customer-service/returns-refunds
Rechecked : the policy text on belk.com was unchanged since our previous verified check. How we verify
Return Conditions
- Returned items must be in original, saleable condition with original tags.
- Special occasion dresses, swimwear, designer sunglasses, and fine jewelry must be returned with a receipt, packing slip, or order confirmation email, in original condition with all tags attached.
Refund Methods
- Original form of payment.
- Credit to personal credit card or Belk Rewards credit card.
Exceptions & Restrictions
- Belk Outlet and Belk Market locations do not accept returns from Belk stores or belk.com purchases.
- These belk.com items cannot be returned in stores: area rugs, furniture, Christmas trees, mattresses, air mattresses, outdoor grills, candy & food, window treatments, curtains and blinds, and all Marketplace items.
- Final sale items are not eligible for returns or exchanges, including merchandise ending in $.94, What Goes Around Comes Around, Two Authenticators Inc, FASHIONPHILE Wholesale, and Swiss Crown Rolex watches.
- Belk gift cards are not returnable.
- Shipping and delivery fees are non-refundable.
- Carrier return shipping fees are $12.95 for mail returns unless otherwise stated.
Online / Mail Returns
- By mail: Carrier return shipping fees are $12.95 unless otherwise stated.
- In-store: Most items bought on belk.com can be returned to a Belk store.
In-Store Returns
- All items bought in a Belk store and most items bought on belk.com can be returned to a Belk store.
- Bring item(s) and receipt, packing slip, or order confirmation email; if you can't find your receipt, ask about receipt look up.
Damaged or Defective Items
- Items damaged during shipping can be returned under the return policy.
Additional Notes
- Belk offers easy self-service return options.
- Optional Shipping Protection (non-refundable once the order is placed) covers lost, stolen, missing, or damaged shipments; claims are filed through Belk's return portal within 30 days.
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