Bath & Body Works Return Policy
Last verified: 2026-03-19
customercare.bathandbodyworks.com/hc/en-us
Return Conditions
- Products in new, gently used, or defective condition (due to materials or craftsmanship) are accepted for return or exchange.
- If an item is completely used and empty, Bath & Body Works reserves the right to decline the return or exchange.
- Products showing excessive wear and tear are not eligible for return or exchange, as determined by Bath & Body Works' sole discretion.
Refund Methods
- Original payment method (with receipt within 90 days).
- Merchandise credit (without receipt or after 90 days), based on the item's lowest selling price over the last 90 days.
- New E-Gift Card if the original payment method for a damaged item was a Gift Card.
Exceptions & Restrictions
- Gift cards are not returnable.
- Items marked as 'Final Sale' are not returnable.
- Shipping charges are not refundable.
- Free gifts with purchase are not returnable.
- Products purchased from unauthorized sellers are not returnable.
- Non-receipted returns or exchanges exceeding $250 within a 90-day period are limited and require a government-issued ID.
- Flash Sales, select promotions lasting 48 hours or less, Candle Day event pricing, TikTok pricing, and email offers are not eligible for price adjustments.
Online / Mail Returns
- For mail-in returns, customers are typically responsible for shipping costs for 'change of mind' returns.
- Mail-in returns require the invoice and a completed return form that came with the order.
- Items must be packed carefully for mail-in returns; damage during transit due to poor packing can delay the refund.
- Online purchases cannot be price adjusted in stores.
- Some zip codes may be eligible for fee-free drop-offs and immediate refunds via Closo.
In-Store Returns
- Returns are accepted at any Bath & Body Works or White Barn stores in the US.
- For exchanges, an 'even exchange' for an item of the same type and ticket price is often allowed.
- Online exclusive items can be returned or exchanged in-store.
- A government-issued ID is required for non-receipted returns or exchanges.
Gift Returns
- Without a receipt, gift returns will typically result in merchandise credit based on the item's lowest selling price in the last 90 days.
Membership & Rewards Benefits
- Using a phone number (Rewards Account) at checkout acts as a digital receipt and helps track purchases.
Damaged or Defective Items
- Products in defective condition (due to materials or craftsmanship) are eligible for a refund, merchandise credit, or exchange.
- If an item arrives damaged, customers should contact customer service via chat or phone, provide photos, and follow prompts for a replacement or refund.
- Replacements for damaged items are shipped at no cost to the customer via standard shipping.
- Refunds for damaged items are issued to the original payment method, or a new E-Gift Card if a Gift Card was used.
- For damaged online orders, returning in-store for an immediate replacement is often recommended.
Price Adjustments
- A one-time price adjustment is offered within 14 days of purchase with the original receipt.
- Price adjustments for in-store purchases must be made in a store and cannot be completed online.
- Price adjustments for online purchases must be requested by contacting customer service with the order number and current selling price.
- Price adjustments do not apply to Flash Sales, promotions lasting 48 hours or less, Candle Day event pricing, TikTok pricing, email offers, or Scent-Scription orders.
- Bath & Body Works does not price match online purchases to in-store pricing or vice versa.
Exchange Policy
- Customers can exchange any item(s) they are not completely satisfied with.
- With a receipt, an even exchange for a product of the same type and ticket price is often permitted.
- Without a receipt, exchanges are limited to $250 within a 90-day period and result in merchandise credit at the item's lowest selling price; a valid ID is required.
- Exchanges are accepted for products in new, gently used, or defective condition.
- Online exclusive items can be exchanged in-store.
Additional Notes
- Bath & Body Works offers a 100% satisfaction guarantee.
- At select US stores, returns or exchanges without a receipt are limited to $250 within a 90-day period and are tracked using a government-issued ID.
- Return shipping costs for 'change of mind' returns are typically the customer's responsibility.
- Return policies may vary by store locale, and the policy posted in the specific store of return governs.
What Redditors Are Saying
New return/exchange policy +marking all new candles as 45 cent higher = scam, basically begging for a class action lawsuit.
I have loved Bath & Body Works forever. I wish I was posting my haul from today but it was overshadowed by a scam of an exchange situation. I went to the SAS to stock up on body washes and also to exchange a candle from my RECENT online order. To exchange the candle, the price tag has to be the
Does Bath & Body Works' inconsistent return/exchange policies make you think twice about your purchases?
When I worked for the company back in 2015, people would grab any old candle during candle day (even if they hated it) because they knew they could come back later when the sale was over and do a fair exchange (for candles they really wanted) no questions asked. With the way their policies are these
Returns and Exchanges
Note from an employee- I know starting tomorrow the returns and exchanges will flood in. Please remember… Without a receipt or gift receipt there is no even exchange. That mystical place called “the other store” where policies are never followed isn’t real. Please don’t yell at us or throw a temper
Bath & Body Works New Return Policy
First post here - curious, has anyone tried to exchange $26.95 ticketed price candle for another $26.95 ticketed candle without receipt? I have a few scents here that I purchased last month before finding out the policy has changed. They are brand new.