Bath & Body Works Return Policy
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customercare.bathandbodyworks.com/hc/en-us/articles/4410658681875-Store-Purchase-Return-Policy
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Return Conditions
- Products in new, gently used, or defective condition (due to materials or craftsmanship) are accepted for return or exchange.
- Products showing excessive wear and tear (for example, significantly used) or with an intentionally defaced label are not accepted.
- Whether a product qualifies is determined by Bath & Body Works in its sole discretion.
Refund Methods
- Original payment method (with receipt, within 90 days of purchase).
- Merchandise credit after 90 days, or for no-receipt returns (based on the item's lowest selling price).
- Merchandise credit for the purchase price on a gift receipt.
- New E-Gift Card if the original payment was a Gift Card or E-Gift Card.
Exceptions & Restrictions
- Gift cards (including E-Gift Cards) cannot be returned or exchanged.
- Shipping and handling charges are not refunded.
- Products bought on social shops (such as TikTok) or from authorized sellers (such as Amazon) must be returned to that seller, not to Bath & Body Works.
- Products bought from unauthorized sellers are not covered by the Authorized Seller Return Policy.
- At select US stores, non-receipted returns or exchanges are limited to $250 within a 90-day period and require a government-issued ID (limits do not apply to defective merchandise).
Online / Mail Returns
- Start a return in the online returns portal, then choose 'Visit a Store' or 'Ship it Back'.
- Website purchases can be returned at any Bath & Body Works or White Barn store in the US, or by mail for a refund or merchandise credit.
- Mail returns: include the packing slip from the portal, ship each order in its own package with an insured, trackable carrier of your choice, at your own cost.
- Packages with more than 24 items will not be processed and will be discarded.
- Online purchases cannot be price adjusted in stores.
In-Store Returns
- Returns are accepted at any Bath & Body Works or White Barn stores in the US.
- Store and Buy Online Pick Up In Store purchases must be returned in stores.
- For exchanges, an item of the same type and the same ticket price may be chosen.
- At select US stores, a government-issued ID is required to track returns and exchanges.
Gift Returns
- With a gift receipt, merchandise credit is issued for the purchase price on the gift receipt.
- Without a receipt, merchandise credit is issued based on the item's lowest selling price.
- Gift returns of Website purchases can only be performed in stores.
Membership & Rewards Benefits
- With a receipt, an item acquired with a My Bath & Body Works Reward may be exchanged for another Reward-eligible item; if credit is preferred, merchandise credit is issued at the item's lowest selling price.
Damaged or Defective Items
- Products in defective condition (due to materials or craftsmanship) are eligible for a refund, merchandise credit, or exchange.
- If an online item arrives damaged or wrong, use the chat icon on the website (type "damage") to request a replacement or refund.
- Replacements for damaged items are subject to availability and shipped at no cost via standard shipping.
- Refunds for damaged items are issued to the original payment method, or a new E-Gift Card if a Gift Card was used.
Price Adjustments
- A one-time price adjustment is offered within 14 days of purchase (in stores with the original receipt).
- Price adjustments for in-store purchases must be made in a store and cannot be completed online.
- Price adjustments for online purchases must be requested via chat with the order number and current selling price.
- Price adjustments do not apply to Flash Sales, promotions lasting 48 hours or less, Candle Day event pricing, TikTok or reseller (such as Amazon) purchases, email offers, or Scent-Scription orders.
- Bath & Body Works does not price match online purchases to in-store pricing or vice versa.
Exchange Policy
- As an alternative to a refund, products can be exchanged for a replacement of the same type and the same ticket price.
- Exchanges are not available online; exchanges of Website purchases can only be performed in stores.
- At select US stores, non-receipted returns or exchanges are limited to $250 within a 90-day period and require a government-issued ID.
- Exchanges are accepted for products in new, gently used, or defective condition.
Additional Notes
- Bath & Body Works offers a 100% satisfaction guarantee.
- At select US stores, returns or exchanges without a receipt are limited to $250 within a 90-day period and are tracked using a government-issued ID.
- Mail return shipping costs are the customer's responsibility; Bath & Body Works does not provide prepaid return labels.
- Return policies may vary by store locale, and the policy posted in the specific store of return governs.
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What Redditors Are Saying
New return/exchange policy +marking all new candles as 45 cent higher = scam, basically begging for a class action lawsuit.
I have loved Bath & Body Works forever. I wish I was posting my haul from today but it was overshadowed by a scam of an exchange situation. I went to the SAS to stock up on body washes and also to exchange a candle from my RECENT online order. To exchange the candle, the price tag has to be the
Does Bath & Body Works' inconsistent return/exchange policies make you think twice about your purchases?
When I worked for the company back in 2015, people would grab any old candle during candle day (even if they hated it) because they knew they could come back later when the sale was over and do a fair exchange (for candles they really wanted) no questions asked. With the way their policies are these
Returns and Exchanges
Note from an employee- I know starting tomorrow the returns and exchanges will flood in. Please remember… Without a receipt or gift receipt there is no even exchange. That mystical place called “the other store” where policies are never followed isn’t real. Please don’t yell at us or throw a temper
Bath & Body Works New Return Policy
First post here - curious, has anyone tried to exchange $26.95 ticketed price candle for another $26.95 ticketed candle without receipt? I have a few scents here that I purchased last month before finding out the policy has changed. They are brand new.