What is Big Lots's return window?

Big Lots allows returns within 30 days with a receipt for most items; furniture within 14 days of purchase. A receipt is required for all returns Items that are worn, used, mistreated, or soiled can't be returned or exchanged Furniture must be returned within 14 days, in original condition, with a receipt Returns are reviewed case by case and may be declined if they don't meet guidelines

Do I need a receipt to return items at Big Lots?

Receipt requirement: yes. Original form of payment (with a valid receipt).

What items cannot be returned at Big Lots?

Mattresses (all mattress sales are final). Bras, panties and swimsuits. Prepaid phone cards. Gift cards. Underwear unless unopened. Opened books, music or video items can't be refunded (exchange for the same title only).

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Big Lots Return Policy

Last verified Oct 12, 2026

Official Big Lots PolicyOfficial source

biglots.com/faq

Oct 12, 2026

Rechecked Oct 12, 2026: biglots.com still states the headline terms shown here (30 days, 14 days). How we verify

Summary

Big Lots offers a 30 days with a receipt for most items; furniture within 14 days return window on most items. A receipt is required for all returns. Receipt is required. Refunds are issued via original form of payment (with a valid receipt). Notable exceptions include mattresses (all mattress sales are final), bras, panties and swimsuits, prepaid phone cards, and more.

Return Window

30 days with a receipt for most items; furniture within 14 days

Receipt

yes

Return Conditions

A receipt is required for all returns
Items that are worn, used, mistreated, or soiled can't be returned or exchanged
Furniture must be returned within 14 days, in original condition, with a receipt
Returns are reviewed case by case and may be declined if they don't meet guidelines

Refund Methods

Original form of payment (with a valid receipt)

Exceptions & Restrictions

Mattresses (all mattress sales are final)
Bras, panties and swimsuits
Prepaid phone cards
Gift cards
Underwear unless unopened
Opened books, music or video items can't be refunded (exchange for the same title only)

Online / Mail Returns

Big Lots currently offers in-store shopping only, so there are no online orders to return.

Exchange Policy

Opened books, music or video items may be exchanged for the same title.

Additional Notes

Big Lots! is now owned by Variety Wholesalers and is reopening stores; use the store locator to find an open location.
Shopping is in-store only for now — Big Lots doesn't currently sell online.

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r/bathandbodyworks·5y ago

Can I return online exclusives in stores? I received my Wicked Vanilla Woods in the mail and I'm not crazy about it. Would they refund my money, or would I have to do a 1-1 exchange? Also, check out these cute candles from Big Lots, which are pretty good dupes for Leaves at $6 each.

8 comments

r/BigLots·1y ago

Nov 21, 2024: "PURCHASE PROBLEM Big Lots apologizes after shoppers complain about refund issues with ‘handling fee’ – they claim it’s return policy. '"We're so sorry that was your experience!" the company exclaimed [on Twitter/X]'." WHO should pay when furniture is busted up upon delivery?

Epic retail battles of history -->> Customer fuming when his Big Ltos 'handling fee' not reimbursed to his bank account. [Big Lots apologizes after shoppers complain about refund issues with 'handling fee' - they claim it's return policy | The US Sun](https://www.the-sun.com/money/12935037/big

5 comments