Big Lots Return Policy
Last verified: 2026-03-19
biglots.com/refund-and-returns-policy
Return Conditions
- item must be unused
- in the same condition that you received it
- in the original packaging
Refund Methods
- full refund
- gift credit
- refund to the gift giver
Exceptions & Restrictions
- Perishable goods such as food, flowers, newspapers or magazines cannot be returned
- intimate or sanitary goods
- hazardous materials
- flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Online / Mail Returns
- To return your product, you should mail your product to: {physical address}.
Gift Returns
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
- Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Damaged or Defective Items
- We only replace items if they are defective or damaged.
Exchange Policy
- We only replace items if they are defective or damaged.
- If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Additional Notes
- If 30 days have passed since your purchase, a full refund or exchange cannot be offered.
- This is a sample page describing the refund and returns policy.
What Redditors Are Saying
Can I return online exclusives in stores? I received my Wicked Vanilla Woods in the mail and I'm not crazy about it. Would they refund my money, or would I have to do a 1-1 exchange? Also, check out these cute candles from Big Lots, which are pretty good dupes for Leaves at $6 each.
Nov 21, 2024: "PURCHASE PROBLEM Big Lots apologizes after shoppers complain about refund issues with ‘handling fee’ – they claim it’s return policy. '"We're so sorry that was your experience!" the company exclaimed [on Twitter/X]'." WHO should pay when furniture is busted up upon delivery?
Epic retail battles of history -->> Customer fuming when his Big Ltos 'handling fee' not reimbursed to his bank account. [Big Lots apologizes after shoppers complain about refund issues with 'handling fee' - they claim it's return policy | The US Sun](https://www.the-sun.com/money/12935037/big