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Booking.com vs Expedia Refund Process
Side-by-side comparison of refund processs, conditions, and refund timelines.·Last updated: 2026-03-19
Refund Conditions
Booking.com
- Booking is free cancellation
- Cancellation fees are determined by the property and listed in your cancellation policy
- For car rentals, cancellation more than 48 hours before rental begins for full refund
- For car rentals, cancellation less than 48 hours before rental begins results in partial refund
- Car rental cancellation for unavailability results in full refund regardless of timing
Expedia
- Refunds are subject to non-refundable fees.
- For flights, contact the airline directly for cancellations and refunds.
- Airlines may require relevant proof (e.g., medical certificate) for flight refunds.
Refund Steps
Booking.com
- If using the app for car rentals, click ‘Bookings’ at the bottom of the screen
- If using the website for car rentals, sign in on Booking.com
- Navigate to the ‘Car rentals’ page
- Then click ‘Manage booking’
Expedia
- Go to Trips.
- Select the booking you wish to cancel.
- Select Change or cancel.
- Follow the instructions provided.
- Be aware of policies, restrictions, and fees before finalizing cancellation.
Refund Methods
Booking.com
- Original payment method
- Virtual Credit Card (VCC) reversal (if property charged VCC)
Expedia
- Amount refunded
- Less non-refundable fees
Partial Refunds
Booking.com
- For car rentals, if you cancel less than 48 hours before your rental begins, you’ll receive a refund what you paid minus three days’ rental cost.
Expedia
- Partial payments are refunded minus non-refundable fees.
Dispute Process
Booking.com
- Customers can contact the Customer Service team at booking.com/help for assistance with payment issues.
Expedia
Not available
Additional Notes
Booking.com
- Cancellation fees are determined by the property and listed in your cancellation policy
- If Booking.com has already paid the property, they will deduct the refund amount from the next payout or require payment from the property
- Booking.com may cover a portion of the price if a guest uses a Booking Sponsored Benefit
- For car rentals, reservations of three days or less canceled less than 48 hours before rental will not receive a refund
Expedia
- Refunds are based on refund basics.
- If a deposit or partial payment was charged, that amount will be refunded.