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How to Cancel T-Mobile Home Internet

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Official T-Mobile Home Internet PolicyOfficial source

www.t-mobile.com/home-internet/faq

Rechecked : the policy text on t-mobile.com was unchanged since our previous verified check. How we verify

Summary

You can cancel T-Mobile Home Internet via Phone. Under the 15-Day Test Drive, new and existing customers who activate Home Internet on a qualifying plan and cancel within the first 15 days get a full refund of T-Mobile Internet service charges via a one-time bill credit (taxes, fees, non-returned equipment and unrelated charges may still apply). Otherwise, cancellations are future dated and typically take effect at the end of your current billing cycle, and you're responsible for charges through then.. Cancellation fee: No annual contract. You must return the gateway after canceling, or you may be charged a non-return fee of up to $370, which isn't eligible for any money-back adjustment.. Steps: Contact T-Mobile Customer Service: dial 611 from a T-Mobile phone or call 1-800-937-8997.. Say that you want to cancel your Home Internet service and confirm the cancellation with the representative..

Cancel Via

Phone

Refund Eligibility

Under the 15-Day Test Drive, new and existing customers who activate Home Internet on a qualifying plan and cancel within the first 15 days get a full refund of T-Mobile Internet service charges via a one-time bill credit (taxes, fees, non-returned equipment and unrelated charges may still apply). Otherwise, cancellations are future dated and typically take effect at the end of your current billing cycle, and you're responsible for charges through then.

Cancellation Fee

No annual contract. You must return the gateway after canceling, or you may be charged a non-return fee of up to $370, which isn't eligible for any money-back adjustment.

How to Cancel — Step by Step

  1. 1Contact T-Mobile Customer Service: dial 611 from a T-Mobile phone or call 1-800-937-8997.
  2. 2Say that you want to cancel your Home Internet service and confirm the cancellation with the representative.
  3. 3After canceling, a return shipping label is automatically generated and sent to you by email.
  4. 4Return the gateway and any mesh Wi-Fi extender (include the power adapter if available) by the deadline to avoid a non-return fee.

Additional Notes

  • After a regular cancellation, the gateway and mesh Wi-Fi extender must be returned within 14 days; for a Test Drive cancellation, T-Mobile says to return the gateway within 45 days. Late returns may cost up to $370 plus tax, and damaged equipment may cost extra.
  • Cancellations are future dated and typically take effect at the end of the current billing cycle.
  • If a credit balance remains after a Test Drive cancellation, it is paid out after 30 days via a Prepaid Mastercard sent to your billing address.
  • If you restart Home Internet later, your eligibility is rechecked based on network availability.

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r/Comcast_Xfinity·2y ago

Massive rate increase for internet only - ready to cancel since there’s at least one alternative now

My internet only subscription went from $65/month ($60 if I’d have been willing to connect by bank account) to $98/month, a very unwelcome Christmas gift/surprise. It was no help reaching out on customer service —just the same contract offers that I can find myself with only slight savings from $98/

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