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How to Cancel T-Mobile Home Internet

Last verified: 2026-03-20

Official T-Mobile Home Internet PolicyVerified

www.t-mobile.com/support/account/cancel-service

Summary

You can cancel T-Mobile Home Internet via Phone. Generally, there are no refunds for partially used billing cycles as all cancellations are future-dated to take effect at the end of your current cycle. However, under the 15-Day Test Drive, new customers can get a full refund via a one-time bill credit if they cancel within the first 15 days of activation.. Cancellation fee: There are no early termination fees as T-Mobile Home Internet does not have annual contracts.. Steps: Call T-Mobile Customer Service at 1-877-746-0909 or by dialing 611 from a T-Mobile phone.. Follow the prompts and state that you wish to cancel your Home Internet service..

Cancel Via

Phone

Refund Eligibility

Generally, there are no refunds for partially used billing cycles as all cancellations are future-dated to take effect at the end of your current cycle. However, under the 15-Day Test Drive, new customers can get a full refund via a one-time bill credit if they cancel within the first 15 days of activation.

Cancellation Fee

There are no early termination fees as T-Mobile Home Internet does not have annual contracts.

How to Cancel — Step by Step

  1. 1Call T-Mobile Customer Service at 1-877-746-0909 or by dialing 611 from a T-Mobile phone.
  2. 2Follow the prompts and state that you wish to cancel your Home Internet service.
  3. 3Provide your account information to the representative to verify your identity.
  4. 4Confirm the cancellation request with the representative. Cancellations cannot be completed online.
  5. 5After canceling, you must return the T-Mobile Internet Gateway. You will receive a prepaid shipping label by email to mail the equipment back.
  6. 6Alternatively, the Gateway can be returned to a T-Mobile retail store.

Additional Notes

  • The T-Mobile Gateway device must be returned within 30-45 days to avoid a non-return fee of up to $370.
  • Cancellations are effective at the end of the current billing cycle.

What Redditors Are Saying

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r/Comcast_Xfinity·2y ago

Massive rate increase for internet only - ready to cancel since there’s at least one alternative now

My internet only subscription went from $65/month ($60 if I’d have been willing to connect by bank account) to $98/month, a very unwelcome Christmas gift/surprise. It was no help reaching out on customer service —just the same contract offers that I can find myself with only slight savings from $98/

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