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How to Cancel T-Mobile

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Official T-Mobile PolicyOfficial source

www.t-mobile.com/support/account/cancel-service

Rechecked : the policy text on t-mobile.com was unchanged since our previous verified check. How we verify

Summary

You can cancel T-Mobile via Phone call to T-Mobile Customer Service (611 from a T-Mobile phone, or 1-800-937-8997). Cancellations are future dated and typically take effect at the end of your current billing cycle, and you're responsible for all charges and usage through then. Security deposits or account credits may apply toward your remaining balance, and if a credit balance remains 30 days after your final bill, a refund may automatically be issued.. Cancellation fee: No separate cancellation fee is listed. If you cancel the entire account, any remaining device (Equipment Installment Plan) balances become due on your final bill; if you cancel one line but keep others, that line's device payments keep billing monthly.. Steps: Before canceling, review active promotions and device balances, and save any voicemails you want to keep.. Unpair any smartwatch line from the phone line you're canceling..

Cancel Via

Phone call to T-Mobile Customer Service (611 from a T-Mobile phone, or 1-800-937-8997)

Refund Eligibility

Cancellations are future dated and typically take effect at the end of your current billing cycle, and you're responsible for all charges and usage through then. Security deposits or account credits may apply toward your remaining balance, and if a credit balance remains 30 days after your final bill, a refund may automatically be issued.

Cancellation Fee

No separate cancellation fee is listed. If you cancel the entire account, any remaining device (Equipment Installment Plan) balances become due on your final bill; if you cancel one line but keep others, that line's device payments keep billing monthly.

How to Cancel — Step by Step

  1. 1Before canceling, review active promotions and device balances, and save any voicemails you want to keep.
  2. 2Unpair any smartwatch line from the phone line you're canceling.
  3. 3Call T-Mobile Customer Service: dial 611 from your T-Mobile phone or call 1-800-937-8997 (representatives are available daily, 4 a.m. to 9 p.m. Pacific Time).
  4. 4If you use AutoPay and don't want the final bill charged automatically, remove AutoPay before the final payment processes.
  5. 5If someone has passed away, use T-Mobile's 'Cancel an account of a deceased family member' process instead.

Reactivating Your Account

  • You can reactivate service within 90 days without a new credit check or activation fee, though your previous number may not be available.
  • Accounts inactive for more than 60 days need a new SIM card to resume service.

Additional Notes

  • All cancellations are future dated and typically take effect at the end of your current bill cycle; if you port your number to another carrier, service is billed through the end of the billing cycle.
  • Voicemail messages and DIGITS call history are permanently deleted after cancellation and cannot be recovered.
  • Canceling lines may end free or discounted line promotions, device promotional credits and multi-line discounts.
  • Your final bill arrives through your normal billing method; if you no longer have account access, you can pay with Guest Pay using your account number.
  • Unpaid balances may be subject to collections activity.

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7236
r/personalfinance·7y ago

T-Mobile made a mistake and billed me for a month after I cancelled. They agreed it was a mistake and said they'd fix it. I just got a mail from a collections agency saying I can settle that T-Mobile bill. I saw my credit score was hit hard by this as well.

So last year I cancelled my T-Mobile plan. I went into the store and paid everything I owed up to the end of the billing cycle. I had no phones to be paid off, just the service bill. I paid it off and cancelled my service and they agreed I wouldn't get any more bills since I paid off my current cycl

654 comments
1280
r/YouShouldKnow·8mo ago

YSK cancelling Netflix through a third party like T-Mobile doesn't cancel your subscription. You will be charged to the card on file. Refund requests will be denied.

TL;DR If you’re paying for your subscription through a third party company like T-mobile cancelling your subscription with that company does not cancel your actual subscription with Netflix. Any card you have on file will be billed the day after your “cancelled” service ends. T-Mobile doesn’t provid

36 comments
344
r/tmobile·8y ago

PSA: If you signed up for the free Kindle Unlimited 3-month subscription through T-Mobile Tuesdays three months ago then you should cancel today or tomorrow to avoid being charged

December 4th is the day that you'd be charged, so I'd suggest you cancel either today or tomorrow ## How to cancel Go to https://www.amazon.com/kindle-dbs/hz/cancel/ref=ku_kc_rw_cip_can and click Cancel membership If this doesn't work then go to your name, go to Account, find Kindle Unlimited, and o

30 comments
172
r/tmobile·6y ago

3 months of free MyPanera+ Coffee Subscription next T-Mobile Tuesday

59 comments