How to Cancel T-Mobile
Last verified: 2026-03-19
www.t-mobile.com/support/account/cancel-an-account-of-a-deceased-family-member
How to Cancel — Step by Step
- 1Contact T-Mobile Customer Service by calling 1-877-746-0909 (or dial 611 from a T-Mobile phone) to cancel service.
- 2For Business Customer Service, call 1-866-335-1467. For TTY service, call 1-877-296-1018.
- 3If in Puerto Rico, you can mail your request to T-Mobile Executive Customer Relations, PO Box 191957, San Juan, PR 00919-1957, or call 1-877-746-0909.
- 4Check and save your voicemail messages prior to canceling, as they will be deleted and cannot be recovered.
- 5Be aware that if the entire account is closed, all remaining Equipment Installment Plan (EIP) balances will be charged in full on your final bill.
Additional Notes
- All cancellations are future dated and go into effect at the end of your current bill cycle.
- Voicemail and DIGITS call histories and messages will be deleted and cannot be recovered after cancellation.
- You will no longer have access to My T-Mobile for cancelled lines.
- Final payments can be made online via t-mobile.com/guestpay, at a T-Mobile store, by mail, or by calling 1-877-453-1304.
- Prepaid accounts usually cancel automatically after 120 days in a 'Not Paid' status, which may result in the loss of your mobile number.
What Redditors Are Saying
T-Mobile made a mistake and billed me for a month after I cancelled. They agreed it was a mistake and said they'd fix it. I just got a mail from a collections agency saying I can settle that T-Mobile bill. I saw my credit score was hit hard by this as well.
So last year I cancelled my T-Mobile plan. I went into the store and paid everything I owed up to the end of the billing cycle. I had no phones to be paid off, just the service bill. I paid it off and cancelled my service and they agreed I wouldn't get any more bills since I paid off my current cycl
YSK cancelling Netflix through a third party like T-Mobile doesn't cancel your subscription. You will be charged to the card on file. Refund requests will be denied.
TL;DR If you’re paying for your subscription through a third party company like T-mobile cancelling your subscription with that company does not cancel your actual subscription with Netflix. Any card you have on file will be billed the day after your “cancelled” service ends. T-Mobile doesn’t provid
PSA: If you signed up for the free Kindle Unlimited 3-month subscription through T-Mobile Tuesdays three months ago then you should cancel today or tomorrow to avoid being charged
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3 months of free MyPanera+ Coffee Subscription next T-Mobile Tuesday