How to Cancel Optimum

Q: How do I cancel Optimum?

You can cancel Optimum via Phone. Steps: Call Optimum customer service to request cancellation. For residential services, you can try 877-794-2724. For mobile services, call 866-200-7186 or 611 from your Optimum Mobile phone. Provide your account details to the representative to verify your identity. Follow the instructions provided by the agent to confirm your cancellation. Return any rented equipment promptly to avoid non-return fees.

Last verified: 2026-03-20

Official Optimum PolicyVerified

www.optimum.com/support

2026-03-20

Summary

You can cancel Optimum via Phone. Payments are nonrefundable, and there are no refunds or credits for partially used subscription periods.. Cancellation fee: If you cancel before the completion of any required promotional term, you will be required to pay an applicable early cancellation fee.. Steps: Call Optimum customer service to request cancellation. For residential services, you can try 877-794-2724. For mobile services, call 866-200-7186 or 611 from your Optimum Mobile phone.. Provide your account details to the representative to verify your identity..

Cancel Via

Phone

Refund Eligibility

Payments are nonrefundable, and there are no refunds or credits for partially used subscription periods.

Cancellation Fee

If you cancel before the completion of any required promotional term, you will be required to pay an applicable early cancellation fee.

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How to Cancel — Step by Step

1Call Optimum customer service to request cancellation. For residential services, you can try 877-794-2724. For mobile services, call 866-200-7186 or 611 from your Optimum Mobile phone.
2Provide your account details to the representative to verify your identity.
3Follow the instructions provided by the agent to confirm your cancellation.
4Return any rented equipment promptly to avoid non-return fees.

Additional Notes

You may cancel service up to the last day of the billing period, and the cancellation will be effective at the end of the then-current billing period.
If you do not return the equipment, you may be charged a fee for it.
You are responsible for all charges for the service and equipment through the end of your service period.

What Redditors Are Saying

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172

r/loblawsisoutofcontrol·1y ago

Loblaws is delaying my optimum cancellation.

I have been trying to cancel my optimum card for over two weeks now. I keep emailing them and at first they were responsive. Saying "oh we're so sorry, a specialist will contact you" But now they've ghosted me. Ive even attempted to start the process over again. But no response. My thoughts? They're

29 comments

r/Frugal·7mo ago

After 4+ years, I finally cancelled my Optimum internet subscription!

Hey all, just wanted to say that a few weeks back I came to reddit asking for cheaper internet advice after realizing I was spending over $1000+ bucks a year with Optimum. Someone dropped a link to a post about Computers 4 People Shield program - they’re a nonprofit hooking people up with internet f

25 comments

r/loblawsisoutofcontrol·1y ago

Just cancelled PC Optimum & you can too!

I wanted to cancel on May 1st as a symbolic gesture. We did use all our points up a few months ago too. I'll include my cancellation message and a link to cancel below. Just a reminder that doing this (or moving prescriptions, cancelling PC financial, or other ongoing services) is THE best way to im

14 comments

r/newjersey·8mo ago

Optimum is the absolute worst and what it takes to cancel your service should be criminalized

I just spent 1 hour and 20 minutes trying to cancel my Optimum online Internet. You're forced to call the customer service number, and they deliberately go out of their way to drag on the call and try to frustrate you. After answering no, thank you, they would then ask you But why don't you like thi

34 comments