How to Cancel Spectrum

Summary

You can cancel Spectrum via Phone call or Written notice. New subscribers (no Spectrum services within past 90 days) may receive a refund/credit for all subscription services if cancellation is requested within 45 days of Billing Commencement (30 days from Billing Commencement plus a 15-day grace period). Current subscribers adding new services may receive a refund/credit for only those newly added services if not received within the previous 90 days. Any equipment associated with the new subscription must be returned prior to the release of the refund/credit. For Mobile Service, there is no proration of the final monthly charge.. Cancellation fee: Spectrum does not charge early termination fees for service cancellation as it generally does not require contracts. However, if rented or leased equipment is not returned within ten (10) days of termination, an unreturned equipment fee may be charged to your account.. Steps: Contact Spectrum Customer Service to initiate the cancellation. For general recurring services, call 855-757-7328. For Internet Service, call 888-438-2427. For Mobile Service, call 833-224-6603. Alternatively, for general services, a hardcopy written notice of termination can be sent to Spectrum at 2 Digital Place, Floor 4, Simpsonville, SC 29681.. Return all leased equipment, including modems, routers, and receivers, promptly to avoid unreturned equipment fees. Equipment can be returned to any Spectrum Store location or through a UPS Store (contact Spectrum before returning via UPS)..