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How to Cancel Metro by T-Mobile

Last verified

Official Metro by T-Mobile PolicyOfficial source

www.metrobyt-mobile.com/terms-and-conditions/metro-terms-conditions

Rechecked : metrobyt-mobile.com still states the headline terms shown here (no refunds). How we verify

Summary

You can cancel Metro by T-Mobile via Call Customer Care (888-8-METRO-8 / 888-863-8768, or 611 from your Metro phone) or Port your number to another carrier (Metro service ends when the port completes). Charges you pay are non-refundable, even if you cancel a service, and no refunds or other compensation are given for unused service, lost or stolen prepaid cards, or coupons.. Cancellation fee: None listed in Metro's terms: as a month-to-month customer you are free to go, but you are responsible for all charges through the end of your current month of service.. Steps: Call Metro Customer Care at 888-8-METRO-8 (888-863-8768), or dial 611 from your Metro phone, to cancel service.. Have your Account PIN ready; Metro uses it to verify your identity when you call Customer Care or visit a store..

Cancel Via

Call Customer Care (888-8-METRO-8 / 888-863-8768, or 611 from your Metro phone), Port your number to another carrier (Metro service ends when the port completes)

Refund Eligibility

Charges you pay are non-refundable, even if you cancel a service, and no refunds or other compensation are given for unused service, lost or stolen prepaid cards, or coupons.

Cancellation Fee

None listed in Metro's terms: as a month-to-month customer you are free to go, but you are responsible for all charges through the end of your current month of service.

How to Cancel — Step by Step

  1. 1Call Metro Customer Care at 888-8-METRO-8 (888-863-8768), or dial 611 from your Metro phone, to cancel service.
  2. 2Have your Account PIN ready; Metro uses it to verify your identity when you call Customer Care or visit a store.
  3. 3To keep your number, start service with your new carrier instead; the port is verified with your Metro Account PIN, and Metro service ends when the port is complete.
  4. 4Pay any charges owed through the end of your current month of service.

Reactivating Your Account

  • If a line is suspended and service is not restored by the next cycle, it is automatically canceled.
  • If your service or account is limited, suspended, or terminated and then reinstated, you may be charged a fee for reconnection or restoration of service.

Additional Notes

  • Cancellation takes effect at the end of your current month of service, or when a port to another carrier completes; you pay all charges through then.
  • Metro service is prepaid and month-to-month: charges are paid in advance of each service cycle.
  • You can cancel an AutoPay payment up to 3 business days before the scheduled payment date in the Metro apps (Manage AutoPay).
  • Devices can be returned within 14 days in "like new" condition with your receipt, the original box, and all accessories; refunds are issued minus any rebates and shipping costs. Prepaid service fees, monthly charges, in-store upgrades, app downloads, and add-ons are not refundable.
  • While Port Out Restriction is enabled on your account, your number cannot be ported to another carrier.

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