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How to Cancel Metro by T-Mobile

Last verified: 2026-03-19

Official Metro by T-Mobile PolicyVerified

www.metrobyt-mobile.com/support/account-management

Summary

You can cancel Metro by T-Mobile via Phone call or Porting number to another carrier or My Metro App or website (for account closure) or In-store visit. Charges paid for Metro by T-Mobile service are non-refundable, even if service is canceled. No refunds are given for unused service, lost or stolen prepaid cards, or coupons. Prepaid service fees, monthly charges, application downloads, add-ons, and device upgrades are not refundable. Only physical devices may be returned within 14 days, provided they are in 'like new' condition with original packaging, accessories, and minimal usage (less than 1 hour talk time or 200 MB data). Refunds on devices are issued minus any rebates and shipping costs.. Cancellation fee: Metro by T-Mobile service itself is generally prepaid and does not have a cancellation fee. However, if you have an Equipment Installment Plan (EIP), the full remaining balance becomes due immediately upon cancellation. Early termination fees (ETFs) may be enforced on lines under contract or installment plans, potentially up to $350. Prepaid accounts without device financing do not incur these fees if canceled before renewal.. Steps: To cancel by phone, call customer service at 1-888-863-8768 (or 888-8-METRO-8) or dial *611 directly from your Metro by T-Mobile phone.. If you wish to keep your number, initiate the port-out process with your new carrier. They will require your Metro by T-Mobile account number and a port-out PIN, which can be obtained via the My T-Mobile app or by calling Metro customer service at 1-800-937-8997. Your Metro by T-Mobile service will automatically terminate once the porting is complete..

Cancel Via

Phone call, Porting number to another carrier, My Metro App or website (for account closure), In-store visit

Refund Eligibility

Charges paid for Metro by T-Mobile service are non-refundable, even if service is canceled. No refunds are given for unused service, lost or stolen prepaid cards, or coupons. Prepaid service fees, monthly charges, application downloads, add-ons, and device upgrades are not refundable. Only physical devices may be returned within 14 days, provided they are in 'like new' condition with original packaging, accessories, and minimal usage (less than 1 hour talk time or 200 MB data). Refunds on devices are issued minus any rebates and shipping costs.

Cancellation Fee

Metro by T-Mobile service itself is generally prepaid and does not have a cancellation fee. However, if you have an Equipment Installment Plan (EIP), the full remaining balance becomes due immediately upon cancellation. Early termination fees (ETFs) may be enforced on lines under contract or installment plans, potentially up to $350. Prepaid accounts without device financing do not incur these fees if canceled before renewal.

How to Cancel — Step by Step

  1. 1To cancel by phone, call customer service at 1-888-863-8768 (or 888-8-METRO-8) or dial *611 directly from your Metro by T-Mobile phone.
  2. 2If you wish to keep your number, initiate the port-out process with your new carrier. They will require your Metro by T-Mobile account number and a port-out PIN, which can be obtained via the My T-Mobile app or by calling Metro customer service at 1-800-937-8997. Your Metro by T-Mobile service will automatically terminate once the porting is complete.
  3. 3If you are not porting out and want to close your account, you can do so through the My Metro app or website by navigating to 'account,' then 'manage services,' and finally 'cancel service.'
  4. 4When canceling, be prepared to provide personal information to verify your identity and state your reason for cancellation. Ensure you receive confirmation that your cancellation request has been processed.
  5. 5Settle any outstanding balances, including device payments, to avoid issues.

Reactivating Your Account

  • If a line is temporarily suspended and service is not restored by the next billing cycle, it will be automatically canceled.
  • If service is limited, suspended, or terminated and subsequently reinstated, a reactivation fee may be charged.
  • Once a number is canceled, it will remain inactive for 30 days before it becomes available for potential reuse, allowing time to port it to another carrier if desired.

Additional Notes

  • Cancellations are future-dated and typically take effect at the end of your current billing cycle; you will be responsible for charges until then.
  • To prevent unexpected charges, ensure AutoPay is turned off at least three business days before your next scheduled payment date through the Metro apps.
  • It is advisable to save any important voicemails and download any necessary account information before canceling, as access to these may be lost once the service is terminated.
  • Metro by T-Mobile offers prepaid wireless services and does not require contracts for its basic service.