How to Cancel Frontier Communications

Last verified: 2026-03-19

Official Frontier Communications PolicyVerified

frontier.com/resources/cancel-service

2026-03-19

Summary

You can cancel Frontier Communications via Call Frontier Customer Service at 1-855-958-5444 (phone) or Submit a cancellation request through the MyFrontier app or online account portal or Chat with a Frontier support representative to initiate cancellation. Final billing may include prorated credits for eligible services, but video and internet services generally receive no partial‑month refunds; early termination fees (ETF) apply if you cancel before a contract ends. Refunds between $5‑$500 are issued on a prepaid Mastercard, and amounts over $500 are mailed as a check. Deposits or credits are applied before any refund is issued. Cancellation fee: Early Termination Fee (ETF) may be charged if you cancel before the end of a contract or promotional period. An Equipment Restocking Fee of $50 per household (and up to $150 per device) applies when Internet service is disconnected, and an Unreturned Equipment Fee of up to $500 per device applies if equipment is not returned within 30 days. Steps: Sign in to your MyFrontier account (via the app or website) and navigate to the Billing section. Select “Get help with your bill” or contact Customer Service at 1-855-958-5444 to request service cancellation and confirm the disconnect date.

Cancel Via

Call Frontier Customer Service at 1-855-958-5444 (phone), Submit a cancellation request through the MyFrontier app or online account portal, Chat with a Frontier support representative to initiate cancellation

Refund Eligibility

Final billing may include prorated credits for eligible services, but video and internet services generally receive no partial‑month refunds; early termination fees (ETF) apply if you cancel before a contract ends. Refunds between $5‑$500 are issued on a prepaid Mastercard, and amounts over $500 are mailed as a check. Deposits or credits are applied before any refund is issued

Cancellation Fee

Early Termination Fee (ETF) may be charged if you cancel before the end of a contract or promotional period. An Equipment Restocking Fee of $50 per household (and up to $150 per device) applies when Internet service is disconnected, and an Unreturned Equipment Fee of up to $500 per device applies if equipment is not returned within 30 days

Video Guides

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How to Cancel — Step by Step

1Sign in to your MyFrontier account (via the app or website) and navigate to the Billing section
2Select “Get help with your bill” or contact Customer Service at 1-855-958-5444 to request service cancellation and confirm the disconnect date
3Return any rented equipment within 30 days using a QR code at a UPS Store or a prepaid return mailer; keep the receipt as proof of return

Billed Through a Third Party?

Payments can be made by check, money order, or third‑party; processing may take 7‑10 business days

Reactivating Your Account

Pay any outstanding balance on the disconnected account
Place a new service order (if the account has been disconnected >30 days) or chat with support for accounts disconnected ≤30 days
Provide a refundable service deposit if required and take advantage of any re‑activation offers

Additional Notes

Service remains active until the scheduled disconnect date; you can use the service up to 12:01 AM on that day
Equipment (including power cords) must be returned within 30 days; failure to do so triggers an Unreturned Equipment Fee of up to $500 per device