How do I cancel Google Fiber?

You can cancel Google Fiber via online or phone or chat or email. Steps: Sign in to your Google Fiber account. On your account page, click 'edit' under the Account Info card. On your profile page, click 'Cancel Fiber Service'. If you do not see this option, you must contact Google Fiber customer support by phone, email, or chat. A series of messages will appear with information about canceling. Click 'Continue' in each dialogue box to complete the cancellation. Return all rented equipment within 60 days to avoid non-return fees. You can return equipment at a FedEx Office store, a FedEx Drop Box location, or a local Google Fiber Space.

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How to Cancel Google Fiber

Last verified: 2026-03-20

Official Google Fiber PolicyVerified

support.google.com/fiber/answer/2667187

2026-03-20

Summary

You can cancel Google Fiber via online or phone or chat or email. Your final bill will be for the entire last month of service. However, you will receive a refund for any unused service days after your account is canceled and all equipment has been returned. This credit will be applied to any remaining balance, and if there is a credit balance, it will be refunded to your last used payment method.. Cancellation fee: There are no early termination fees for canceling your service. However, you will be charged for any equipment that is not returned within 60 days of cancellation.. Steps: Sign in to your Google Fiber account.. On your account page, click 'edit' under the Account Info card..

Cancel Via

online, phone, chat, email

Refund Eligibility

Your final bill will be for the entire last month of service. However, you will receive a refund for any unused service days after your account is canceled and all equipment has been returned. This credit will be applied to any remaining balance, and if there is a credit balance, it will be refunded to your last used payment method.

Cancellation Fee

There are no early termination fees for canceling your service. However, you will be charged for any equipment that is not returned within 60 days of cancellation.

How to Cancel — Step by Step

1Sign in to your Google Fiber account.
2On your account page, click 'edit' under the Account Info card.
3On your profile page, click 'Cancel Fiber Service'. If you do not see this option, you must contact Google Fiber customer support by phone, email, or chat.
4A series of messages will appear with information about canceling. Click 'Continue' in each dialogue box to complete the cancellation.
5Return all rented equipment within 60 days to avoid non-return fees. You can return equipment at a FedEx Office store, a FedEx Drop Box location, or a local Google Fiber Space.

Reactivating Your Account

If you have a cancellation date scheduled, you can stop the cancellation or change the date from the homepage of your Google Fiber account or by contacting customer support.

Additional Notes

Your service will be available until the cancellation date you select.
Your final bill will be issued on the 3rd calendar day of the month following your cancellation date.
Any prorated credits will be refunded within 10 days after all equipment has been received.
If you are canceling before installation has occurred, you can do so online through your account profile.