How to Cancel Dropbox

Q: How do I cancel Dropbox?

You can cancel Dropbox via Mail. Steps: Prepare a cancellation letter. If you live in the United States, Canada, or Mexico, mail your letter to: Dropbox, Inc. P.O. Box 77767 San Francisco, CA 94107. If you live anywhere else, mail your letter to: Dropbox International Unlimited Company PO Box 13480 Dublin 2 Ireland.

Last verified: 2026-03-19

Official Dropbox PolicyVerified

help.dropbox.com/plans/cancel-dropbox-fax-subscription-or-account

2026-03-19

Summary

You can cancel Dropbox via Mail. Dropbox Sign subscriptions and fees are non-refundable and cannot be credited, unless required by law. In most cases, Dropbox does not issue refunds. If your account is charged before a mailed cancellation letter is processed, the charges will not be refunded.. Steps: Prepare a cancellation letter.. If you live in the United States, Canada, or Mexico, mail your letter to: Dropbox, Inc. P.O. Box 77767 San Francisco, CA 94107..

Cancel Via

Mail

Refund Eligibility

Dropbox Sign subscriptions and fees are non-refundable and cannot be credited, unless required by law. In most cases, Dropbox does not issue refunds. If your account is charged before a mailed cancellation letter is processed, the charges will not be refunded.

Video Guides

Search on YouTube

How to Cancel — Step by Step

1Prepare a cancellation letter.
2If you live in the United States, Canada, or Mexico, mail your letter to: Dropbox, Inc. P.O. Box 77767 San Francisco, CA 94107.
3If you live anywhere else, mail your letter to: Dropbox International Unlimited Company PO Box 13480 Dublin 2 Ireland.

Additional Notes

Once you cancel your account, you can continue to use it until the end of your current billing cycle, then it will be downgraded to a free account.
If you’re canceling a trial, the account will be downgraded to a free account at the end of your 30-day trial, and you won’t be charged for a subscription.
Letters sent by physical mail take longer to receive and process; if your account is charged before processing, charges won’t be refunded.
It is encouraged to cancel online to ensure your account is cancelled before it renews, especially if your account renews soon.
You will receive an email from Dropbox Sign confirming your cancellation.

What Redditors Are Saying

Search on Reddit

r/dropbox·1y ago

How do I cancel recurring dropbox membership?

How do you cancel dropbox? The have a maze of support pages and what not - that do not allow me (I did NOT sign up on Google Play or Apple store) to cancel. I get chatbots, links that go nowehere, phone numbers that do not have voice mails and/or hang up. Please advise! * [Permalink](https://www.red

52 comments

r/dropbox·5y ago

Again on the subscription cancel rollercoaster by dropbox

Out of the blue my subscription is canceled from the google play store again. The last time this happened was in october and I couldnt use my account then for almost 30 days. Now the question is does anyone else witnessed this as well? Product: dropbox plus last time the price was 9.99 and increased

10 comments

r/synology·2y ago

once ive synced dropbox with my synology drive, can i cancel my dropbox subscription?

6 comments

r/applehelp·5mo ago

Can’t update or download any Apple apps Dropbox subscription cancelled

I need to figure this out this is bad. I’m not on the plan anymore to pay Dropbox every month. It knows the subscription is over but it still wants me to pay again. How can I fix this so I can update and download apps again ?

2 comments