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How to Cancel Cox Communications

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Official Cox Communications PolicyOfficial source

www.cox.com/residential/support/billing-and-account/cancel-cox-service.html

Rechecked : we reviewed the current policy text on cox.com. How we verify

Summary

You can cancel Cox Communications via Phone (800-234-3993). For services other than Spectrum Mobile, charges are pro-rated, so you only pay for the part of the month before disconnection. Spectrum Mobile plans are billed for the full cycle, even if you disconnect before the cycle ends.. Cancellation fee: No cancellation fee is listed on Cox's cancellation page.. Steps: Call 800-234-3993 to disconnect or cancel your service, giving at least 24 hours notice.. Return equipment such as cable boxes, modems, gateway devices, remote controls and cables to any Spectrum store, or drop it off at any UPS Store during store hours..

Cancel Via

Phone (800-234-3993)

Refund Eligibility

For services other than Spectrum Mobile, charges are pro-rated, so you only pay for the part of the month before disconnection. Spectrum Mobile plans are billed for the full cycle, even if you disconnect before the cycle ends.

Cancellation Fee

No cancellation fee is listed on Cox's cancellation page.

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How to Cancel — Step by Step

  1. 1Call 800-234-3993 to disconnect or cancel your service, giving at least 24 hours notice.
  2. 2Return equipment such as cable boxes, modems, gateway devices, remote controls and cables to any Spectrum store, or drop it off at any UPS Store during store hours.
  3. 3Use the store locator on cox.com to find the nearest participating Spectrum store.

Reactivating Your Account

  • If services were disconnected for non-payment, service is restored automatically once payment is made.

Additional Notes

  • You must provide at least 24 hours notice to disconnect service.
  • Cox is now Spectrum: the cancellation page uses Spectrum branding, and equipment goes back to Spectrum stores or UPS Stores.
  • Alternatives to canceling include moving your service, pausing it, or transferring the account to someone else.
  • Even if phone service is disconnected for non-payment, 911 service remains active.

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