How to Cancel Cox Communications

Q: How do I cancel Cox Communications?

You can cancel Cox Communications via Phone (800‑234‑3993) or Live chat with a Cox agent or Cox App messaging. Steps: Call 800‑234‑3993 or start a live chat (or send a message through the Cox App) to request service cancellation and provide account verification details. Confirm the cancellation date and ask for any final balance, prorated credit, or early termination fees that will apply. Return all Cox‑provided equipment in person to a Cox retail center or arrange pickup; equipment must be returned within 15 days of the cancellation request. Review the final bill, receive any eligible refund, and keep the cancellation confirmation for your records.

Last verified: 2026-03-19

Official Cox Communications PolicyVerified

www.cox.com/residential/support/billing-and-account/flex2-0818-cancel-cox-service.html

2026-03-19

Summary

You can cancel Cox Communications via Phone (800‑234‑3993) or Live chat with a Cox agent or Cox App messaging. Cox refunds the prorated unused portion of prepaid fees after equipment is returned; refunds are issued if the unused amount is $5 or more. Early termination fees may apply if the account is under a term agreement.. Cancellation fee: Early termination fee may be charged for customers under a term agreement; device restocking fees may apply for returned equipment purchased under a device payment plan.. Steps: Call 800‑234‑3993 or start a live chat (or send a message through the Cox App) to request service cancellation and provide account verification details.. Confirm the cancellation date and ask for any final balance, prorated credit, or early termination fees that will apply..

Cancel Via

Phone (800‑234‑3993), Live chat with a Cox agent, Cox App messaging

Refund Eligibility

Cox refunds the prorated unused portion of prepaid fees after equipment is returned; refunds are issued if the unused amount is $5 or more. Early termination fees may apply if the account is under a term agreement.

Cancellation Fee

Early termination fee may be charged for customers under a term agreement; device restocking fees may apply for returned equipment purchased under a device payment plan.

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How to Cancel — Step by Step

1Call 800‑234‑3993 or start a live chat (or send a message through the Cox App) to request service cancellation and provide account verification details.
2Confirm the cancellation date and ask for any final balance, prorated credit, or early termination fees that will apply.
3Return all Cox‑provided equipment in person to a Cox retail center or arrange pickup; equipment must be returned within 15 days of the cancellation request.
4Review the final bill, receive any eligible refund, and keep the cancellation confirmation for your records.

Billed Through a Third Party?

Cox only processes collect calls as a third‑party billing option; no other third‑party billing services are offered.

Reactivating Your Account

If you reactivate a disconnected account, Cox may charge a reactivation fee and require a deposit plus at least one month’s service charge.
Outstanding balances must be paid before service can be restored.

Additional Notes

A minimum of 24‑hour notice is required to disconnect service; billing stops within 24 hours of the request, subject to any outstanding charges.
All equipment must be returned in good condition; failure to return equipment may result in additional charges.