Warby Parker Return Policy
Last verified
stores.warbyparker.com/ga/atlanta/650-n-ave-ne
Rechecked : stores.warbyparker.com still states the headline terms shown here (30 days). How we verify
Return Conditions
- Glasses, sunglasses (prescription or not) and non-eyewear accessories can be returned or exchanged free within 30 days.
- Contact lenses must be in their original, unopened packaging (or have arrived damaged or defective).
Refund Methods
- Refund or free exchange within the 30-day window.
Exceptions & Restrictions
- Opened or used contact lenses are not eligible for return unless they arrived damaged or defective.
- The Home Try-On program has ended.
- Contact lenses can be returned or exchanged only within 30 days of purchase and in their original, unopened box.
Online / Mail Returns
- Shipping and returns are free on every order.
- Glasses and sunglasses: start a return or exchange by chat, by calling 888.492.7297 (8 a.m.–11 p.m. ET daily), or by emailing help@warbyparker.com.
- Contacts: arrange a return online or contact Warby Parker.
In-Store Returns
- Returns and exchanges are accepted at Warby Parker stores, whether you bought online or in a store.
Membership & Rewards Benefits
- 20% off your first contacts order.
- 20% off additional prescription pairs when you buy more than one.
Damaged or Defective Items
- Contacts that arrived damaged or defective can be returned within 30 days.
- Prescription lenses have a six-month no-scratch guarantee: scratched lenses are replaced free within that time.
Exchange Policy
- A 30-day hassle-free exchange policy is available for all eyewear and accessories.
- Customers can exchange items if they are not satisfied.
- Exchanges are offered if the frames ordered are not right for you.
Additional Notes
- The return policy applies to all items purchased online or at any Warby Parker store.
- Warby Parker offers free shipping and free returns, always.
- The Home Try-On program has been discontinued.
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