Warby Parker Return Policy
Last verified: 2026-03-19
www.warbyparker.com/help
Return Conditions
- Contact lenses must be in their original, unopened package or box.
- Eyewear (glasses and sunglasses) can be returned or exchanged within 30 days if you are not satisfied, with a 'no-questions-asked' policy.
Refund Methods
- Refunds are issued upon return.
- Exchanges are offered.
- A prepaid shipping label is provided for returns via mail.
Exceptions & Restrictions
- Gift cards are non-refundable and cannot be returned.
- Opened or used contact lenses are not eligible for return.
- The Home Try-On program has ended.
- Commercial quantities of glasses are not authorized for purchase, and purchase limits may be placed.
Online / Mail Returns
- Free shipping and free returns are always offered.
- Returns can be initiated through their website or by contacting the customer experience team.
- A prepaid shipping label will be sent for mail returns.
In-Store Returns
- Returns and exchanges are accepted at any Warby Parker retail location.
- The policy applies to in-store purchases.
Gift Returns
- Gift cards are non-refundable and cannot be returned.
Membership & Rewards Benefits
- 20% off the first contact lenses order.
- 15% off when purchasing multiple prescription pairs.
Exchange Policy
- A 30-day hassle-free exchange policy is available for all eyewear and accessories.
- Customers can exchange items if they are not satisfied.
- Exchanges are offered if the frames ordered are not right for you.
Additional Notes
- The return policy applies to all items purchased online or at any Warby Parker store.
- Warby Parker offers free shipping and free returns, always.
- The Home Try-On program has been discontinued.
What Redditors Are Saying
ULPT Request - Any way Warby Parker can find out if you replace your old glasses with new ones and send old ones back for full refund?
Let’s say you have prescription glasses from Warby Parker and you buy another pair with same specifications from WP, then send the old pair back as the “new” pair within the 30 day hassle-free return period to get your money back and get a new pair for free. Would WP be able to tell? Assuming the ol
Warby Parker Renegs On Replacement Policy
I am a college student and am a glasses wearer. I live a pretty adventurous life and get warranties on almost everything I own because I break stuff. I purchased Warby Parker glasses because of their customer service and unlimited 1-year replacement policy. However, they changed their replacement po
Warby Parker Glasses Exchange Still Unresolved After a Month — Anyone Else Affected by Support Delays?
Hey everyone, Just wanted to share my experience and see if others are dealing with something similar—especially in light of the recent posts here about Warby Parker layoffs. I reached out to Warby Parker on May 27 after receiving a new pair of Baird frames with one lens popped out. They responded q
Suspected wrong prescription: LensCrafters/Warby Parker Returns
Hey all, inquiries are on behalf of my husband. He had an eye exam about six weeks ago at his normal office, with his normal doctor. He took his prescription and did some shopping around. He then ordered some frames through Warby Parker to try out, and ultimately ordered and received a pair of glass