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White House Black Market Return Policy

Last verified: 2026-03-20

Official White House Black Market PolicyVerified

www.whitehouseblackmarket.com/store/page/returns-info

Summary

White House Black Market offers a 60 days from the date of purchase. return window on most items. Returned merchandise must be in original condition, unworn, and unwashed, unless it is defective.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds go to the original form of payment when proof of purchase is available. or gift receipt returns receive merchandise credit.. Notable exceptions include final sale or as-is merchandise cannot be returned or exchanged., gift cards and gift boxes are not eligible for return., outlet purchases may only be returned to outlet locations, and full-price purchases may only be returned in full-price channels., and more. Refund processing: Returns without an exchange can take up to 2 weeks for refund or credit.

Return Window

60 days from the date of purchase.

Receipt

lookup available

Category

clothing

Return Conditions

  • Returned merchandise must be in original condition, unworn, and unwashed, unless it is defective.
  • Returns should include the original or gift receipt, or the purchase must be validated in White House Black Market's system.
  • Swimwear, watches, intimates, and hosiery must be unworn with original ticketing and sanitary shields attached.
  • Customer identification may be required for fraud-prevention review.

Refund Methods

  • Refunds go to the original form of payment when proof of purchase is available.
  • Gift receipt returns receive merchandise credit.
  • If proof of purchase is not available, White House Black Market may issue merchandise credit based on the lowest historical selling price.

Exceptions & Restrictions

  • Final sale or as-is merchandise cannot be returned or exchanged.
  • Gift cards and gift boxes are not eligible for return.
  • Outlet purchases may only be returned to outlet locations, and full-price purchases may only be returned in full-price channels.
  • Purchases must be returned in the country of original purchase.
  • BorderFree orders can only be returned online.
  • Airport or cruise location purchases may only be returned at the original location.

Online / Mail Returns

  • Online and telephone purchases can be returned at U.S. White House Black Market boutiques, excluding outlets.
  • Mail returns can be started through the returns portal, which provides a prepaid return shipping label.
  • Original shipping and handling charges are non-refundable.

In-Store Returns

  • Boutique purchases can be returned to U.S. White House Black Market boutiques.
  • Outlet purchases must be returned to outlet locations.

Gift Returns

  • Gift receipt returns are refunded with merchandise credit.

Price Adjustments

  • In-store full-price purchases may receive a price adjustment within 14 days of original purchase when the original receipt is presented.
  • Final sale merchandise is not eligible for price adjustment.

Exchange Policy

  • Returns with an exchange typically ship in 7-14 days.
  • For a different size, color, or item, customers can also call customer service to place an exchange order.

Additional Notes

  • Non-receipted returns are limited to $250 within a 90-day period, excluding defective merchandise.
  • If you mail a return using the store's prepaid label, White House Black Market deducts a $7.00 processing fee from the refund.