Warby Parker vs Ray-Ban Return Policy

Warby Parker

• Glasses, sunglasses (prescription or not) and non-eyewear accessories can be returned or exchanged free within 30 days.
• Contact lenses must be in their original, unopened packaging (or have arrived damaged or defective).

Ray-Ban

• Items must be returned within 45 days of receipt of the parcel.
• Products must be packed in the original packaging, including any documentation, accessories, and manuals received.
• Returns for items purchased on ray-ban.com are free via mail using a pre-paid return label.
• Items purchased on Ray-Ban.com can be returned in person to any US Ray-Ban, LensCrafters, or Sunglass Hut partner store.

Warby Parker

• Opened or used contact lenses are not eligible for return unless they arrived damaged or defective.
• The Home Try-On program has ended.
• Contact lenses can be returned or exchanged only within 30 days of purchase and in their original, unopened box.

Ray-Ban

• Customized (REMIX) orders cannot be returned.
• Physical or online gift cards cannot be returned.
• The retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return.
• Online purchases cannot be returned to a certified store or a certified premium store.
• For claims regarding an order not received, the return window is 15 days from the date the order was shown as 'delivered' by the courier.

Warby Parker

• Refund or free exchange within the 30-day window.

Ray-Ban

• Refunds will occur via the original payment method.
• For purchases made with a gift card, a new gift card will be issued through the email address on the order.

Warby Parker

• Shipping and returns are free on every order.
• Glasses and sunglasses: start a return or exchange by chat, by calling 888.492.7297 (8 a.m.–11 p.m. ET daily), or by emailing help@warbyparker.com.
• Contacts: arrange a return online or contact Warby Parker.

Ray-Ban

• Create a return request through the Ray-Ban website by entering your order number and the email address used (or AppleID if purchased with ApplePay).
• Follow the guided procedure and print the Return Label & Authorization.
• Pack item(s) securely in the original packaging, ensuring contents are not damaged during shipping.
• Attach the pre-paid Return Label to the outside of the package, covering any previous address labels.
• Returns are free via mail.

Warby Parker

• Returns and exchanges are accepted at Warby Parker stores, whether you bought online or in a store.

Ray-Ban

• Items purchased on Ray-Ban.com can be returned in person to any US Ray-Ban, LensCrafters, or Sunglass Hut partner store.
• Returns are free when made in person at eligible stores.
• Bring proof of purchase and original packaging for in-store returns.

Warby Parker

Not available

Ray-Ban

• Gift cards (physical or online) cannot be returned.
• For purchases made with a gift card, a new gift card will be issued through the email address on the order for a refund.

Warby Parker

• 20% off your first contacts order.
• 20% off additional prescription pairs when you buy more than one.

Ray-Ban

Not available

Warby Parker

• Contacts that arrived damaged or defective can be returned within 30 days.
• Prescription lenses have a six-month no-scratch guarantee: scratched lenses are replaced free within that time.

Ray-Ban

• If a faulty product is chosen for replacement, a new product will be sent once the faulty product has been received and processed at the warehouse.

Warby Parker

• A 30-day hassle-free exchange policy is available for all eyewear and accessories.
• Customers can exchange items if they are not satisfied.
• Exchanges are offered if the frames ordered are not right for you.

Ray-Ban

Not available

Warby Parker

• The return policy applies to all items purchased online or at any Warby Parker store.
• Warby Parker offers free shipping and free returns, always.
• The Home Try-On program has been discontinued.

Ray-Ban

• Ray-Ban guarantees customer satisfaction.
• Ray-Ban offers a Protection Plan for eyewear covering cracked lenses, cracked frames, breakdown due to normal wear and tear, and defects in materials & workmanship (limitations and exclusions apply, co-pay required).
• Customer Service can assist with creating a Return Label & Authorization.