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Vineyard Vines Return Policy
Last verified
Official Vineyard Vines PolicyOfficial source
www.vineyardvines.com/frequently-asked-questions/frequently-asked-questions.html
Rechecked : the policy text on vineyardvines.com was unchanged since our previous verified check. How we verify
Return Conditions
- Gifts and other returns must be new, unused, and with garment tags still attached.
- Only products purchased at vineyard vines stores or through the vineyard vines website are accepted for return.
- Proof of purchase is a receipt or a transaction found in your vineyard vines account; stores require a receipt.
- Outlet purchases must be returned in original condition with the original receipt within 30 days.
Refund Methods
- Full refund to the original form of payment or merchandise credit (within specified windows).
- Gift returns can receive a gift card or store credit.
- Items purchased with cash in-store and returned to an online fulfillment center will be refunded to a gift card; retail locations will refund in the original form of payment.
- Without proof of purchase, customers will be issued merchandise credit of the last retail value.
Exceptions & Restrictions
- Customized/personalized items cannot be returned or exchanged.
- Final Sale, Clearance, Outlet-marked, Whalehouse and Sample Sale items are not eligible for return, exchange, refund or credit.
- Gift card sales are final.
- Items damaged by normal wear and tear, accident or misuse are not considered faulty and won't be accepted.
- Customers returning items repeatedly or in bulk may be refused.
Online / Mail Returns
- Start a free return online with your order ID and shipping zip code.
- Drop off at a UPS Store with a prepaid printable label, or at a Happy Returns location with a QR code (no box or label needed; the code expires in 30 days).
In-Store Returns
- Most stores accept returns of online orders, except Mashpee, MA; Birmingham, AL; Memphis and Nashville, TN; and outlet locations.
- A receipt is required to return items in stores.
- Merchandise purchased at an outlet store cannot be returned to a retail store or to the online fulfillment center.
Gift Returns
- Holiday gifts can be returned new, unused, and with garment tags still attached.
- Returns with a gift receipt are eligible for return, exchange, refund or merchandise credit; after the 60/30-day windows, gift recipients get a gift card or store credit.
Price Adjustments
- vineyard vines honors a one-time price adjustment within 7 days of your order's shipment date.
- Purchases made with any offer or promotion (e.g., Flash Sales, Friends & Family, Whale of a Sale) are not eligible.
Exchange Policy
- Online: place a new order and return your original purchase.
- By phone (1-800-892-4982): you're charged for the new item (shipping is free) and credited for the original once your return arrives.
Additional Notes
- Proof of purchase can be established with a receipt or by finding the transaction in your vineyard vines account.
- Items purchased at Morrisville, NC and Arlington, VA can only be returned or exchanged there; Mashpee purchases can only be refunded at Mashpee (most can be exchanged at any store).
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