Zales Return Policy
Last verified
www.zales.com/return-and-exchange-policy
Rechecked : zales.com still states the headline terms shown here (30 days). How we verify
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Return Conditions
- Jewelry must be in good condition.
- Watches must be unworn, unaltered, and in original condition.
- All original packaging, certificates, warranties, and instructions must be included.
Refund Methods
- Refunds are credited to the original form of payment.
- Cash refunds over $500 are issued as a check from the corporate office within 21 days.
- Refunds for purchases made with a gift card will be in the form of a new gift card.
Exceptions & Restrictions
- Special ordered watches cannot be returned or exchanged.
- Custom designs are not eligible for return or exchange.
- Ear piercing earrings, gift cards, and protection plan replacement merchandise cannot be returned.
- Jewelry that has been engraved or altered/modified beyond sizing or stone setting cannot be returned or exchanged.
- Merchandise purchased using Progressive Leasing cannot be exchanged.
Online / Mail Returns
- You can start your return online and use a prepaid shipping label.
- The original packing slip or a copy should be enclosed.
- If you don't have a printer, a digital return code can be shown at an eligible UPS location to have a label printed.
In-Store Returns
- Bring the items with all original certificates and accessories to a local store.
Gift Returns
- With a gift receipt, items can be returned for a gift card or exchanged for merchandise within 30 days of the purchase date.
- Gift receipt returns exclude purchases made with Progressive Lease.
Exchange Policy
- Jewelry can be exchanged within 60 days of the purchase or shipment date.
- Watches can be exchanged within 30 days of the purchase or shipment date.
- Exchanges for online orders must be done in-store.
Additional Notes
- Delivery charges on online orders are not refunded.
- If you return a sized-to-order ring, the sizing fee is refunded once the return is processed.
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What Redditors Are Saying
Zales Return Policy
Hi! So I purchased a ring from the Zales website on February 28th of this year, and the ring shipped on March 10th of this year, arriving on March 14th. I received it, but need to return it. Starting the process on their website, I selected 'return in store'. They sent me an email with a return slip
Zales Return Advice?
Hi! So I purchased a ring from the Zales website on February 28th of this year, and the ring shipped on March 10th of this year, arriving on March 14th. I received it, but need to return it. Starting the process on their website, I selected 'return in store'. They sent me an email with a return slip