What is Zales's return window?

Zales allows returns within Returns are accepted within 30 days of the purchase or shipment date. of purchase. Jewelry must be in good condition. Watches must be unworn, unaltered, and in original condition. All original packaging, certificates, warranties, and instructions must be included.

How will I get my refund from Zales?

Refunds are credited to the original form of payment.. Cash refunds over $500 are issued as a check from the corporate office within 21 days.. Refunds for purchases made with a gift card will be in the form of a new gift card. Processing time: Returns are processed within 5 business days, and refunds can be expected 5-7 business days after processing. For in-store returns, refunds can be expected on your billing statement within 30 days..

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Zales Return Policy

Q: Do I need a receipt to return items at Zales?

Receipt requirement: lookup available. Refunds are credited to the original form of payment.. Cash refunds over $500 are issued as a check from the corporate office within 21 days.. Refunds for purchases made with a gift card will be in the form of a new gift card..

Q: What items cannot be returned at Zales?

Special ordered watches cannot be returned or exchanged.. Custom designs are not eligible for return or exchange.. Ear piercing earrings, gift cards, and merchandise from the Jewelry Replacement Plan cannot be returned.. Merchandise purchased using Progressive Leasing cannot be exchanged..

Last verified: 2026-03-20

Official Zales PolicyVerified

www.zales.com/returns-and-exchanges

2026-03-20

Summary

Zales offers a Returns are accepted within 30 days of the purchase or shipment date. return window on most items. Jewelry must be in good condition.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds are credited to the original form of payment. or cash refunds over $500 are issued as a check from the corporate office within 21 days.. Notable exceptions include special ordered watches cannot be returned or exchanged., custom designs are not eligible for return or exchange., ear piercing earrings, gift cards, and merchandise from the jewelry replacement plan cannot be returned., and more. Refund processing: Returns are processed within 5 business days, and refunds can be expected 5-7 business days after processing. For in-store returns, refunds can be expected on your billing statement within 30 days..

Return Window

Returns are accepted within 30 days of the purchase or shipment date.

Receipt

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Return Conditions

Jewelry must be in good condition.
Watches must be unworn, unaltered, and in original condition.
All original packaging, certificates, warranties, and instructions must be included.

Refund Methods

Refunds are credited to the original form of payment.
Cash refunds over $500 are issued as a check from the corporate office within 21 days.
Refunds for purchases made with a gift card will be in the form of a new gift card.

Exceptions & Restrictions

Special ordered watches cannot be returned or exchanged.
Custom designs are not eligible for return or exchange.
Ear piercing earrings, gift cards, and merchandise from the Jewelry Replacement Plan cannot be returned.
Merchandise purchased using Progressive Leasing cannot be exchanged.

Online / Mail Returns

You can start your return online and use a prepaid shipping label.
The original packing slip or a copy should be enclosed.
If you don't have a printer, a digital return code can be shown at an eligible UPS location to have a label printed.
Online purchases can also be returned to any Zales or Zales Outlet store.

In-Store Returns

Bring the items with all original certificates and accessories to a local store.
For online purchases returned in-store, the original packing slip, a copy of the ship confirmation email, or the online purchase receipt is required.

Gift Returns

With a gift receipt, items can be returned for a gift card within 30 days of the purchase date.
Jewelry can be exchanged within 60 days and watches within 30 days with a gift receipt.
Refunds are credited to the original payment method.

Exchange Policy

Jewelry can be exchanged within 60 days of the purchase or shipment date.
Watches can be exchanged within 30 days of the purchase or shipment date.
Exchanges for online orders must be done in-store.

Additional Notes

Shipping and handling costs are not refunded unless the item was damaged, defective, or incorrect.
For in-store purchases returned without a receipt, you can only exchange the item or receive a gift card at the current price, minus any promotional discounts.

What Redditors Are Saying

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r/EngagementRings·3y ago

Zales Return Policy

Hi! So I purchased a ring from the Zales website on February 28th of this year, and the ring shipped on March 10th of this year, arriving on March 14th. I received it, but need to return it. Starting the process on their website, I selected 'return in store'. They sent me an email with a return slip

1 comments

r/Diamonds·3y ago

Zales Return Advice?

2 comments