What is Versace's return window?

Versace allows returns within 30 days from the date of receipt. of purchase. Items must be unused, unwashed, and in the same condition in which they were delivered. All original tags, including the QR code security tag, must be attached and undamaged. All original packaging, such as authenticity cards, dust bags, and undamaged shoe boxes, must be included. Swimwear and underwear must be tried on over personal underwear without removing the protective adhesive strip.

Do I need a receipt to return items at Versace?

Receipt requirement: digital ok. Refunds are issued to the original payment method used for the purchase..

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Versace Return Policy

Q: What items cannot be returned at Versace?

Personalized items are not eligible for return or exchange.. Fragrances, body gels, deodorants, after-shave balms, or after-shave lotions that contain alcohol are not eligible for return.. Fragrances and certain other toiletries that do not contain alcohol can only be returned if the transparent protective film has not been removed..

Last verified: 2026-03-20

Official Versace PolicyVerified

www.versace.com/us/en/client-service/return-and-refunds.html

2026-03-20

Summary

Versace offers a 30 days from the date of receipt. return window on most items. Items must be unused, unwashed, and in the same condition in which they were delivered.. Receipt is required. Refunds are issued via refunds are issued to the original payment method used for the purchase.. Notable exceptions include personalized items are not eligible for return or exchange., fragrances, body gels, deodorants, after-shave balms, or after-shave lotions that contain alcohol are not eligible for return., fragrances and certain other toiletries that do not contain alcohol can only be returned if the transparent protective film has not been removed., and more. Refund processing: It may take up to 14 business days for a return to be processed, and up to an additional 10 business days for the refund to appear in your bank account..

Return Window

30 days from the date of receipt.

Receipt

digital ok

Return Conditions

Items must be unused, unwashed, and in the same condition in which they were delivered.
All original tags, including the QR code security tag, must be attached and undamaged.
All original packaging, such as authenticity cards, dust bags, and undamaged shoe boxes, must be included.
Swimwear and underwear must be tried on over personal underwear without removing the protective adhesive strip.

Refund Methods

Refunds are issued to the original payment method used for the purchase.

Exceptions & Restrictions

Personalized items are not eligible for return or exchange.
Fragrances, body gels, deodorants, after-shave balms, or after-shave lotions that contain alcohol are not eligible for return.
Fragrances and certain other toiletries that do not contain alcohol can only be returned if the transparent protective film has not been removed.

Online / Mail Returns

To start a return, enter your order number and email address on the Versace website.
A pre-paid UPS shipping label and packing slip will be available to download.
Package the item(s) with the packing slip and affix the new shipping label.
Drop the package at a UPS location or schedule a pickup.

In-Store Returns

Online purchases cannot be returned to Versace boutiques.

Gift Returns

For gift returns, the refund is issued to the individual who originally placed the order.

Damaged or Defective Items

Items are considered faulty if they are received damaged or if a manufacturing fault occurs within 24 months of purchase.

Exchange Policy

Exchanges are only available for a different size and/or color of the same item, subject to availability.
The original item must be shipped within 5 business days of the exchange request.
Only one exchange is permitted per item; an exchanged item can only be returned for a refund.
Exchanges are not offered in Versace boutiques.

Additional Notes

Returns that are damaged, stained, washed, or altered will not be accepted.
For returns, Versace bears the shipping costs for orders delivered within the US using the provided pre-paid UPS label.