What is Vans's return window?

Vans allows returns within 30 days from purchase or delivery of purchase. Products must be handled and kept with care and returned in their original state and packaging, with all original tags and labels attached. Items must be unused, unwashed and undamaged. Care should be taken when posting returns to ensure tape and stickers aren't applied directly to product packaging. Authentic tag and proof of purchase are required.

Do I need a receipt to return items at Vans?

Receipt requirement: digital ok. Refunds are issued to the original form of payment.. Purchases made with a Vans gift card will be refunded to an alternate gift card at a store or once received by mail.. For faulty goods, you will be fully reimbursed to your original form of payment, including possible shipping costs.. If no receipt is available for in-store returns, merchandise credit at the current selling value will be provided.. Klarna orders exchanged or returned for credit at a Vans store will require continued payments to Klarna until payment is complete..

What items cannot be returned at Vans?

Certain items are designated as final sale and not eligible for returns; a 'Final Sale. No Returns' callout will indicate these items.. Customs Products can be returned only if they are faulty; returns are not accepted for other reasons.. Products damaged due to wear and tear are not considered faulty.. Items bought in official Vans-owned and operated stores can only be returned to the same type of store (retail or outlet) in the same country of purchase.. Items purchased at a Vans retail store must be returned to the same Vans store.. Online purchases can only be returned via the online return process for a refund to the original payment method.. If you received a gift but lack proof of purchase or knowledge of where the item was purchased, you may not be able to make a return..

How will I get my refund from Vans?

Refunds are issued to the original form of payment.. Purchases made with a Vans gift card will be refunded to an alternate gift card at a store or once received by mail.. For faulty goods, you will be fully reimbursed to your original form of payment, including possible shipping costs.. If no receipt is available for in-store returns, merchandise credit at the current selling value will be provided.. Klarna orders exchanged or returned for credit at a Vans store will require continued payments to Klarna until payment is complete. Processing time: Up to 5 working days for Vans to receive, 2-3 business days for processing after receipt, and up to 14 days for the refund to appear on the account..

← All return policies

Vans Return Policy

Last verified: 2026-03-19

Official Vans PolicyVerified

www.vans.com/en-se/help/returns/return-policy

2026-03-19

Summary

Vans offers a 30 days from purchase or delivery return window on most items. Products must be handled and kept with care and returned in their original state and packaging, with all original tags and labels attached.. Receipt is required. Refunds are issued via refunds are issued to the original form of payment. or purchases made with a vans gift card will be refunded to an alternate gift card at a store or once received by mail.. Holiday extension: Items purchased from 15 November to 31 December can be returned up to 31 January; all other terms and conditions apply. Notable exceptions include certain items are designated as final sale and not eligible for returns; a 'final sale. no returns' callout will indicate these items., customs products can be returned only if they are faulty; returns are not accepted for other reasons., products damaged due to wear and tear are not considered faulty., and more. Refund processing: Up to 5 working days for Vans to receive, 2-3 business days for processing after receipt, and up to 14 days for the refund to appear on the account..

Return Window

30 days from purchase or delivery

Receipt

digital ok

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Return Conditions

Products must be handled and kept with care and returned in their original state and packaging, with all original tags and labels attached.
Items must be unused, unwashed and undamaged.
Care should be taken when posting returns to ensure tape and stickers aren't applied directly to product packaging.
Authentic tag and proof of purchase are required.

Refund Methods

Refunds are issued to the original form of payment.
Purchases made with a Vans gift card will be refunded to an alternate gift card at a store or once received by mail.
For faulty goods, you will be fully reimbursed to your original form of payment, including possible shipping costs.
If no receipt is available for in-store returns, merchandise credit at the current selling value will be provided.
Klarna orders exchanged or returned for credit at a Vans store will require continued payments to Klarna until payment is complete.

Exceptions & Restrictions

Certain items are designated as final sale and not eligible for returns; a 'Final Sale. No Returns' callout will indicate these items.
Customs Products can be returned only if they are faulty; returns are not accepted for other reasons.
Products damaged due to wear and tear are not considered faulty.
Items bought in official Vans-owned and operated stores can only be returned to the same type of store (retail or outlet) in the same country of purchase.
Items purchased at a Vans retail store must be returned to the same Vans store.
Online purchases can only be returned via the online return process for a refund to the original payment method.
If you received a gift but lack proof of purchase or knowledge of where the item was purchased, you may not be able to make a return.

Online / Mail Returns

Returns for online Vans.com orders can be initiated within 30 days of purchase.
Purchases made on Vans can only be returned via the online return process.
A free returns label can be obtained by initiating the return process and generating a digital QR code, barcode, or printable label.
For drop-off returns, a return code to a mobile device can be used; printing is not required, as the drop-off point can print the label from the confirmation email.
For home pick-up returns, a printable return label will be generated.

In-Store Returns

Items purchased at a Vans retail store must be returned to the same Vans store.
Online orders can be exchanged in any Vans Store or Vans Outlet.
Items from online stock purchased in-store and delivered to the store or home can be returned either online or at the same Vans-owned and operated store of purchase.
Items reserved online but purchased in-store can only be returned to the same store.

Gift Returns

If you received a gift without proof of purchase or knowledge of the purchase location, you may not be able to make a return.
For in-store returns without a receipt, merchandise credit at the current selling value will be provided.
Purchases made with a Vans gift card will be refunded to an alternate gift card at a store or by mail.

Damaged or Defective Items

Incorrect, faulty, or damaged items can be returned within 30 calendar days of delivery from the receipt date.
Faulty products can be returned within 2 years of receipt if the 30-day period has expired.
A product is 'faulty' if received damaged or where a manufacturing or material fault occurs within 2 years from the purchase.
Products damaged due to wear and tear are not considered faulty.
Customs Products can only be returned if they are faulty.

Exchange Policy

Vans does not offer online exchanges; customers should contact Customer Support or exchange in-store.
Online orders can be exchanged in any Vans Store or Vans Outlet.
Calling the local Vans retail store in advance is recommended to confirm item availability for in-store exchanges.
Returns for credit or exchange are processed for products purchased at Vans.com or a Vans Store within 30 days of receipt.

Additional Notes

Original shipping charges are not refunded, unless for faulty goods.
If you return some but not all items from an order, shipping costs will be reimbursed pro-rata.
Online returns of items purchased online and collected in-store can ONLY be refunded in the form of a digital gift card.
For in-store returns of items from online stock purchased in-store, a full refund to the original payment method requires presentation of proof of purchase and return to the same payment method.
Customers are encouraged to reuse the original shipping package for environmental reasons.