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Tuft & Needle Return Policy

Last verified: 2026-03-20

Official Tuft & Needle PolicyVerified

www.tuftandneedle.com/pages/returns

Summary

Tuft & Needle offers a 100 nights return window on most items. The 100-Night Sleep Trial starts on the date of delivery.. Receipt is required. Refunds are issued via full refund. Notable exceptions include the return process varies depending on whether the product has been opened or used., the return process varies depending on the size of the product., a signed donation receipt must be obtained for donated items., and more.

Return Window

100 nights

Receipt

digital ok

Category

home

Return Conditions

  • The 100-Night Sleep Trial starts on the date of delivery.
  • Products can be returned for a full refund if they are not a good fit.
  • If the product has been used, guidance on local donation will be provided.
  • If the product is unused and still in its original packaging, a pre-paid shipping label will be sent or a free pickup facilitated.

Refund Methods

  • Full refund

Exceptions & Restrictions

  • The return process varies depending on whether the product has been opened or used.
  • The return process varies depending on the size of the product.
  • A signed donation receipt must be obtained for donated items.

Online / Mail Returns

  • Start the return process by filling out an online form.
  • For smaller goods (bedding, wellness accessories), a prepaid FedEx shipping label will be provided.
  • For larger goods (foundations/frames, mattresses), a free pickup will be arranged with a partner.

Additional Notes

  • The 100-Night Sleep Trial is offered on all Tuft & Needle products.
  • For used products, donation to local organizations is encouraged to prevent waste.
  • Customers must reach out to the CX team prior to donation to ensure it is an approved charity.