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Tuft & Needle Return Policy
Last verified
Official Tuft & Needle PolicyOfficial source
www.tuftandneedle.com/pages/returns
Rechecked : tuftandneedle.com still states the headline terms shown here (100 nights). How we verify
Return Conditions
- The 100-Night Sleep Trial starts on the date of delivery.
- Products can be returned for a full refund if they are not a good fit.
- If the product has been used, guidance on local donation will be provided.
- If the product is unused and still in its original packaging, a pre-paid shipping label will be sent or a free pickup facilitated.
Refund Methods
- Full refund
Exceptions & Restrictions
- The return process varies depending on whether the product has been opened or used.
- The return process varies depending on the size of the product.
- A signed donation receipt must be obtained for donated items.
Online / Mail Returns
- Start the return process by filling out an online form.
- For smaller goods (bedding, wellness accessories), a prepaid FedEx shipping label will be provided.
- For larger goods (foundations/frames, mattresses), a free pickup will be arranged with a partner.
Additional Notes
- The 100-Night Sleep Trial is offered on all Tuft & Needle products.
- For used products, donation to local organizations is encouraged to prevent waste.
- Customers must reach out to the CX team prior to donation to ensure it is an approved charity.
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