What is Tracksmith's return window?

Tracksmith allows returns within 30 days from fulfillment of purchase. Items must be unworn, unwashed, and in undamaged condition. Returns must be initiated within 30 days of fulfillment. If possible, include the packing slip inside the return package.

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Tracksmith Return Policy

Q: Do I need a receipt to return items at Tracksmith?

Receipt requirement: digital ok. An instant credit is initially provided, which can be used for a new order. Any unused portion is refunded to the original payment method after the return is received..

Last verified: 2026-03-20

Official Tracksmith PolicyVerified

www.tracksmith.com/pages/returns-exchanges

2026-03-20

Summary

Tracksmith offers a 30 days from fulfillment return window on most items. Items must be unworn, unwashed, and in undamaged condition.. Receipt is required. Refunds are issued via an instant credit is initially provided, which can be used for a new order. any unused portion is refunded to the original payment method after the return is received.. Holiday extension: Items purchased between November 10th and December 31st are eligible for return through January 31, 2026. Notable exceptions include items marked as 'final sale' or in the clearance section cannot be returned or exchanged., footwear (eliot runner, eliot range, eliot racer and eliot ndo) can be returned within 100 miles of use or 30 days, whichever comes first., international orders are eligible for returns only, not exchanges., and more. Refund processing: Allow 1 week for the refund to be processed after the return is delivered..

Return Window

30 days from fulfillment

Receipt

digital ok

Return Conditions

Items must be unworn, unwashed, and in undamaged condition.
Returns must be initiated within 30 days of fulfillment.
If possible, include the packing slip inside the return package.

Refund Methods

An instant credit is initially provided, which can be used for a new order. Any unused portion is refunded to the original payment method after the return is received.

Exceptions & Restrictions

Items marked as 'final sale' or in the Clearance section cannot be returned or exchanged.
Footwear (Eliot Runner, Eliot Range, Eliot Racer and Eliot NDO) can be returned within 100 miles of use or 30 days, whichever comes first.
International orders are eligible for returns only, not exchanges.

Online / Mail Returns

Start a return or exchange by visiting returns.tracksmith.com.
A flat rate handling fee of $8 is charged for all US returns and exchanges.
Original shipping costs will not be refunded.

Gift Returns

Select "Returning a Gift" in the returns portal to return items for a gift card.

Damaged or Defective Items

The policy for damaged or defective items applies to purchases made within the last 12 months.
Report damaged or defective items through a specific form on the website for assessment.
Faulty items may be replaced or a store credit may be issued.
Items damaged through general wear and tear are not classified as faulty.

Exchange Policy

US orders may be exchanged for a new item.
Exchanges are only available once per purchase.

Additional Notes

A flat rate fee of $8 is incurred for all US returns and exchanges, charged at the time of the return.
Exchanges are limited to one time per purchase.
Original shipping costs are not refunded.