What is Tory Burch's return window?

Tory Burch allows returns within 30 days from delivery for online purchases, 14 days for outlet store purchases. of purchase. Merchandise must be in new, unused condition. Worn, altered, or washed items cannot be returned. All tags must be attached.

Do I need a receipt to return items at Tory Burch?

Receipt requirement: yes. Refunds are issued to the original form of payment or an eGift card.. For items purchased with a Gift Card, the refund is issued as an eGift card.. In-store returns are refunded with a gift card..

How will I get my refund from Tory Burch?

Refunds are issued to the original form of payment or an eGift card.. For items purchased with a Gift Card, the refund is issued as an eGift card.. In-store returns are refunded with a gift card. Processing time: You can expect your refund within 14 business days after you receive an email confirmation that your return has been received. It may take 1 to 2 billing cycles for the credit to appear on your account..

← All return policies

Tory Burch Return Policy

Last verified: 2026-03-19

Official Tory Burch PolicyVerified

www.toryburch.com/en-us/client-services/returns-and-exchanges/return-policy

2026-03-19

Summary

Tory Burch offers a 30 days from delivery for online purchases, 14 days for outlet store purchases. return window on most items. Merchandise must be in new, unused condition.. Receipt is required. Refunds are issued via refunds are issued to the original form of payment or an egift card. or for items purchased with a gift card, the refund is issued as an egift card.. Notable exceptions include final sale, gift cards, and customized items cannot be returned., due to hygiene reasons, earrings, underwear and swimwear cannot be returned., outlet store items may only be returned to outlet stores within 14 days of purchase., and more. Refund processing: You can expect your refund within 14 business days after you receive an email confirmation that your return has been received. It may take 1 to 2 billing cycles for the credit to appear on your account..

Return Window

30 days from delivery for online purchases, 14 days for outlet store purchases.

Receipt

yes

Video Guides

Search on YouTube

Return Conditions

Merchandise must be in new, unused condition.
Worn, altered, or washed items cannot be returned.
All tags must be attached.

Refund Methods

Refunds are issued to the original form of payment or an eGift card.
For items purchased with a Gift Card, the refund is issued as an eGift card.
In-store returns are refunded with a gift card.

Exceptions & Restrictions

Final sale, gift cards, and customized items cannot be returned.
Due to hygiene reasons, earrings, underwear and swimwear cannot be returned.
Outlet store items may only be returned to outlet stores within 14 days of purchase.
Afterpay orders cannot be exchanged, only returned.
In-store purchases must be returned to a physical store.

Online / Mail Returns

Returns and exchanges are free of charge.
Start the return or exchange process online at toryburch.com/returns.
You can print a prepaid return label or have UPS print one for you with a return code.
Package the item(s) with the return packing slip.

In-Store Returns

Bring your invoice or receipt to any Tory Burch store for a return or exchange.
Refunds for purchases made with PayPal or Afterpay will be issued as a Tory Burch gift card for in-store returns.
If you prefer a refund to the original payment method for a PayPal purchase, the store team can ship your return to the return center.

Gift Returns

Gifts can be returned or exchanged free of charge within 30 days of delivery.
Online gift purchases can be exchanged for a new item or an eGift card.
Gifts purchased in-store can be exchanged for a new item or a gift card.
To return a gift, you will need the purchaser's name, the style(s) purchased, and the order number.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, it will be replaced or accepted for a full refund at the company's expense within 30 days of purchase.

Price Adjustments

A one-time price adjustment on full-price items is offered within 14 days of the order date.

Exchange Policy

Exchanges are accepted free of charge within 30 days of delivery.

Additional Notes

Items purchased at a department store or any other retailer selling Tory Burch merchandise can only be returned to that store.
The company reserves the right to deny a refund if the returned merchandise does not meet their requirements.

What Redditors Are Saying

Search on Reddit

r/handbags·2y ago

Tory Burch outlet return

I just recently bought a wallet and purse from Tory outlet. The Wallet does not fit my cash. I was wondering if you can return an item bought at the outlet store?

2 comments