Torrid Return Policy
Last verified
www.torrid.com/torrid/customer-service/how-can-we-help/td-customerservice-help-returnpolicy.html
Rechecked : we reviewed the current policy text on torrid.com. How we verify
Return Conditions
- Items can be returned to a Torrid store or by mail.
- Items need a Torrid store receipt or Torrid packing slip.
- Tags must be attached and original packaging (e.g., shoe boxes) included.
- Washed or worn items are final sale.
Refund Methods
- Refunds are issued to the original method of payment.
- If paid with a Torrid gift card, allow 3-4 weeks for the refund to be placed back on the original gift card.
- Credit card refunds typically appear within 24 hours to 7 business days, depending on the financial institution.
Exceptions & Restrictions
- Clearance items and items marked “Final Sale” cannot be returned.
- For hygiene reasons, earrings, cosmetics, panties, lingerie sets and tights are final sale.
- Gift cards are final sale.
- Torrid items bought from another retailer or marketplace (Amazon, Macy's, Target, Walmart) must be returned there.
- Shipping and handling costs are non-refundable.
- Store purchases cannot be returned by mail.
- International return shipments require the customer to prepay all shipping, duties, and taxes to the carrier (DDP terms).
- For non-VIP mail returns within the 48 contiguous states, a $6.00 return shipping fee is deducted from your refund.
Online / Mail Returns
- Start a mail return through Torrid's online return portal.
- A $6.00 return shipping fee is deducted from the refund for non-VIP members in the 48 contiguous states.
- Customers in Alaska, Hawaii, Puerto Rico and other US territories pay all return shipping charges.
In-Store Returns
- Bring your item(s) to any Torrid store.
- Provide your packing slip/receipt or show your order/shipping confirmation email.
- A sales associate will assist with the return or exchange.
Gift Returns
- When returning a gift in-store, inform the sales associate.
Membership & Rewards Benefits
- Domestic Torrid Rewards VIP Members in the 48 contiguous states receive free returns on eligible orders.
- VIP members in Alaska, Hawaii, Puerto Rico, US territories or abroad pay return shipping but get a $20 reward credited to their account (one per eligible order).
Damaged or Defective Items
- Contact Torrid Customer Service if an item is damaged or missing.
- Damaged or missing items must be returned or exchanged within 60 days of the purchase date.
Exchange Policy
- Exchanges can be processed in-store.
- All exchanges must be received within 60 days of the purchase date.
Additional Notes
- The return policy applies if you are unsatisfied with your purchase.
- Returns and exchanges, including for damaged items, must be received within 60 days of the purchase date.
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What Redditors Are Saying
Can anyone tell me Torrid's return/exchange policy on bras?
Made my first ever purchase from Torrid a few days ago. I've been on the lookout for some really good bras, and Torrid's have generally great reviews, so I took advantage of the online flash sale to give them a shot. I combed their website for a thorough return policy before ordering because I didn'
Can anyone tell me Torrid's return/exchange policy on bras?
*** crosspost from r/torrid *** Made my first ever purchase from Torrid today. I've been on the lookout for some really good bras, and Torrid's have generally great reviews, so I took advantage of the online flash sale to give them a shot. I combed their website for a thorough return policy before o
Torrid in store experience with refund :/
Torrid messing with me in store these days. Smh. A few weeks ago I picked up a Torrid order in store. I liked two out of the three things I ordered. I looked around a little bit and after I was done shopping their employee processed the one pick-up item I didn’t like and I checked out and paid some
Returns/Exchanges with Torrid cash
I recently purchased a quite big order with some Torrid cash. Unfortunately, most of what I have doesn't work size-wise, and I will be returning at the store. I would exchange, if possible, but much of what I have, I doubt will be in the store. But, we shall see. Obviously, the return prices on the