TJ Maxx Return Policy
Last verified
tjmaxx.tjx.com/store/jump/topic/return-policy-for-items-purchased-in-stores/18400007p
Rechecked : we reviewed the current policy text on tjmaxx.tjx.com. How we verify
Video Guides
Return Conditions
- Merchandise that is used, worn, or in unsellable condition will not be accepted for refund, merchandise credit or exchange.
- Certain items include an additional security tag that must remain attached and intact for the return to be accepted.
- Swimwear and intimate apparel must have their tickets properly attached.
- Bring the plastic packaging your online order arrived in (required for mail returns).
Refund Methods
- Refund in the original form of tender, or cash refund / charge credit for online orders (with receipt within the return window).
- Merchandise credit with a gift receipt, without a receipt, after the return window, or if paid partly or entirely with a T.J. Maxx Gift Card.
- Check purchases need a 10-day period from the purchase date before a cash refund.
- PayPal purchases: merchandise credit if returned in store; charge credit minus the $11.99 fee if returned by mail.
Exceptions & Restrictions
- Merchandise bought in store cannot be returned online.
- Items over $1000, handbags over $499.99, footwear over $499.99, long occasion gowns and luggage sets are not eligible for in-store return.
- Opened or tampered beauty items cannot be returned.
- Gift cards are not returnable.
- Some online items are final sale or have extra return restrictions (shown in the shipping confirmation email).
- Shipping and handling costs and shipping surcharges are non-refundable.
- An $11.99 return shipping and handling fee is deducted from the refund for each mail return package.
- Items purchased at T.J. Maxx cannot be returned to Marshalls or other sister brands.
Online / Mail Returns
- By mail: start the return in the online returns portal; it must arrive at the warehouse within 40 days of order date, and $11.99 is deducted per return package.
- In store: return online purchases free to any T.J. Maxx store within 40 days of order date with your shipping confirmation email or the order barcode/number.
In-Store Returns
- Purchases made in-store: Return to any T.J. Maxx store within 30 days of purchase.
- Bring item(s) and either your receipt or shipping confirmation email.
Gift Returns
- With a gift receipt, receive merchandise credit.
- If purchased partly or entirely with a T.J. Maxx Gift Card, receive merchandise credit.
Exchange Policy
- In-store purchases can be exchanged within 30 days with a register receipt.
- Exchanges are not available for online orders.
Additional Notes
- For returns without a receipt, a valid government-issued photo ID, name, address, and signature are required.
- Returns may be limited or declined based on T.J. Maxx's refund verification systems (loss prevention).
Compare and related companies
Side-by-side comparisons
Other department & specialty stores
- Advance Auto Parts return policy45 days from date of purchase
- Sally Beauty return policyStore purchases: within 60 days of purchase with an original receipt…
- Sephora return policyWithin 30 days of purchase for a full refund to the original method…
- Target return policy90 days
- Ulta Beauty return policyMost new or gently used products can be returned within 30 days of…
- Walmart return policy90 days
What Redditors Are Saying
TJ Maxx return policy change
*I know returning used makeup is a controversial topic, this is not about the pros and cons of returning used makeup.* TJ Maxx has up until now allowed returns for makeup that has been used. So if the foundation shade wasn’t right, etc., they accepted the return. I went to the same store I usually g
Anybody else’s tj maxx not do exchanges?
So I work at a tj maxx and apparently we don’t do exchanges even though we do have the option to do it. We’ve always been told we have to return the item first and then purchase the other item separately. Customers always get mad but there’s nothing I can do if we’re not allowed to do it. I know oth
Why can customers use any TJX gift cards at any store but we can't return items from a Marshalls to a TJ Maxx?
Edit: Given the responses here, I decided to call my closest Marshalls and TJ stores, both of which are standalones, not Homegoods combos. (They are in different towns near me; we don't have any TJX stores in my zip code.) So the associate at Marshalls said they do not take returns from other stores