Sephora Return Policy
Last verified: 2026-03-19
www.sephora.com/returns-exchanges
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Return Conditions
- Products must be new or gently used.
- Returns must be made within 30 days of purchase.
- Proof of purchase is required (original packing slip, order confirmation email, mobile order, or Beauty Insider information).
Refund Methods
- Original method of payment (credit/debit card, PayPal, Venmo).
- Online credit (for Sephora.com use only).
- Store credit.
Exceptions & Restrictions
- Purchases made on Sephora.com and in Sephora stores cannot be returned or exchanged at Sephora at Kohl's.
- Items shipped to Sephora outside of the 30-day returns window may not be credited back or returned.
- Items not in new or gently used condition may not be credited back or returned.
- Items without a Sephora original packing slip or other proof of purchase may not be credited back or returned.
- Items not purchased at Sephora may not be credited back or returned.
- Returns after 30 days may be denied or only eligible for store credit.
- Sephora monitors return activity and may limit returns to prevent abuse.
Online / Mail Returns
- Items purchased on Sephora.com can be returned by mail.
- Returns must be initiated within 30 days of purchase for a full refund.
In-Store Returns
- Items purchased from Sephora.com, in Sephora stores, Buy Online and Pick Up orders, Same-Day Delivery orders, and Instacart, Doordash, or Uber Eats orders can be returned to any freestanding Sephora store.
- Returns must be within 30 days if the product is in new or gently used condition with a receipt or gift receipt.
- Bring an original packing slip, Sephora.com Order or Shipping Confirmation email, the Sephora.com order on your mobile device, or your Beauty Insider information.
- Bring the debit or credit card used for the purchase.
Gift Returns
- New or gently used gift products can be returned within 30 days of purchase for a full refund to the original method of payment.
- Gift receipts are accepted for in-store returns.
Membership & Rewards Benefits
- Sephora tracks your Beauty Insider account to adjust points and spend after a refund is processed.
Exchange Policy
- Exchanges are handled as returns for a refund followed by a new purchase, adhering to the 30-day return policy.
Additional Notes
- This policy is effective for all purchases made on and after April 24, 2025.
- Sephora monitors return activity and may limit returns to prevent abuse.
What Redditors Are Saying
Sephora return policy update 8/28/2019
[Sephora US return & exchange policy](https://www.sephora.com/beauty/returns-exchanges) **Not very tldr:** * *Items purchased online and returned by mail* will be refunded to original payment method up to 30 days, 31-60 days will receive online store credit, 61+ days no refunds. * *Items purchas
PSA: Sephora is changing their return policy.
Not sure about other stores but stores in Canada will only do returns with proof of purchase (this includes finding it in your purchase history) starting July Within 30 days you get refund, after 30 it's exchange or credit only. Edit: clarification
Returns for Sephora Favorites
Hello! The return policy for Sephora Favorites state that “certain” Sephora Favorites items are not returnable. How do they determine which ones can be returned & which ones can’t? Usually, non-refundable items are marked with a red “final sale. No returns or exchanges” online when you go to pla
Sephora changed their return policy?
I went in store to replenish some of my empties today and the customer on the cash register next to me was trying to return a fragrance she bought in November 20% off sale and the sephora employee told her they cannot even exchange it because it’s past 60 days. Was this communicated? I can understan