What is Ulta Beauty's return window?

Ulta Beauty allows returns within Most new or gently used products can be returned within 30 days of the original purchase date for a refund to the original form of payment. Returns made from 31-60 days of the original purchase date are eligible for a merchandise credit. of purchase. Products must be new or gently used. Returns must include all original components. Proof of purchase is required, unless the original purchase can be verified in Ulta Beauty's system. For Ultamate Rewards Members, purchases can be verified with an Ultamate Rewards member ID.

Do I need a receipt to return items at Ulta Beauty?

Receipt requirement: lookup available. Original form of payment (within 30 days with proof of purchase).. Preferred credit card, debit card, or merchandise credit (for products purchased using online payment services like PayPal or AfterPay when returned in store).. New Ulta Beauty gift card (if the original purchase was made with an Ulta Beauty gift card).. Ulta Beauty electronic gift card (for returns between 31-60 days from purchase date with proof of purchase).. In-store credit (if unable to verify original purchase price without receipt, equal to the lowest selling price during the 90-day period preceding the return)..

What items cannot be returned at Ulta Beauty?

Gift cards cannot be returned.. Single-use coupons used in the original purchase cannot be returned.. Products purchased at Ulta Beauty at Target are not eligible for return, exchange, or merchandise credit in Ulta Beauty stores.. All international purchases must be returned in the country of original purchase.. Products purchased through DoorDash or Instacart can be returned within 60 days at an Ulta Beauty store with the DoorDash or Instacart receipt; refunds will be issued as a merchandise credit to be used at Ulta Beauty stores only..

How will I get my refund from Ulta Beauty?

Original form of payment (within 30 days with proof of purchase).. Preferred credit card, debit card, or merchandise credit (for products purchased using online payment services like PayPal or AfterPay when returned in store).. New Ulta Beauty gift card (if the original purchase was made with an Ulta Beauty gift card).. Ulta Beauty electronic gift card (for returns between 31-60 days from purchase date with proof of purchase).. In-store credit (if unable to verify original purchase price without receipt, equal to the lowest selling price during the 90-day period preceding the return). Processing time: Refunds for mailed returns are processed within 30 business days of receiving the product at the distribution center. Credit card or bank card refunds may take 7-10 days to appear on the account after receiving a notification email..

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Ulta Beauty Return Policy

Last verified: 2026-03-19

Official Ulta Beauty PolicyVerified

www.ulta.com/guestservices/all

2026-03-19

Summary

Ulta Beauty offers a Most new or gently used products can be returned within 30 days of the original purchase date for a refund to the original form of payment. Returns made from 31-60 days of the original purchase date are eligible for a merchandise credit. return window on most items. Products must be new or gently used.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original form of payment (within 30 days with proof of purchase). or preferred credit card, debit card, or merchandise credit (for products purchased using online payment services like paypal or afterpay when returned in store).. Notable exceptions include gift cards cannot be returned., single-use coupons used in the original purchase cannot be returned., products purchased at ulta beauty at target are not eligible for return, exchange, or merchandise credit in ulta beauty stores., and more. Refund processing: Refunds for mailed returns are processed within 30 business days of receiving the product at the distribution center. Credit card or bank card refunds may take 7-10 days to appear on the account after receiving a notification email..

Return Window

Most new or gently used products can be returned within 30 days of the original purchase date for a refund to the original form of payment. Returns made from 31-60 days of the original purchase date are eligible for a merchandise credit.

Receipt

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Return Conditions

Products must be new or gently used.
Returns must include all original components.
Proof of purchase is required, unless the original purchase can be verified in Ulta Beauty's system.
For Ultamate Rewards Members, purchases can be verified with an Ultamate Rewards member ID.

Refund Methods

Original form of payment (within 30 days with proof of purchase).
Preferred credit card, debit card, or merchandise credit (for products purchased using online payment services like PayPal or AfterPay when returned in store).
New Ulta Beauty gift card (if the original purchase was made with an Ulta Beauty gift card).
Ulta Beauty electronic gift card (for returns between 31-60 days from purchase date with proof of purchase).
In-store credit (if unable to verify original purchase price without receipt, equal to the lowest selling price during the 90-day period preceding the return).

Exceptions & Restrictions

Gift cards cannot be returned.
Single-use coupons used in the original purchase cannot be returned.
Products purchased at Ulta Beauty at Target are not eligible for return, exchange, or merchandise credit in Ulta Beauty stores.
All international purchases must be returned in the country of original purchase.
Products purchased through DoorDash or Instacart can be returned within 60 days at an Ulta Beauty store with the DoorDash or Instacart receipt; refunds will be issued as a merchandise credit to be used at Ulta Beauty stores only.

Online / Mail Returns

Online purchases can be returned by mail to the Ulta.com Returns Center.
To avoid return shipping costs and potentially speed up the refund, online purchases can also be returned to any Ulta Beauty store.

In-Store Returns

Items purchased in-store can be returned to any Ulta Beauty store.
Products returned within 60 days of the original purchase with the original receipt will be fully refunded via the original form of payment; otherwise, the refund will be made in the form of an in-store credit.

Gift Returns

Returns with a gift receipt made within 60 days of the original purchase date can only be exchanged for a different product of equal or lesser value or returned for a merchandise credit.

Membership & Rewards Benefits

Ulta Beauty Rewards® points earned on returned products will be deducted from your balance.
If Ulta Beauty Rewards® points were redeemed for a product and it is returned, those points will be added back to your balance.
Ultamate Rewards Members without a receipt can have their purchases verified using their member ID for returns.

Exchange Policy

Exchanges are generally permitted within the return window for a different product of equal or lesser value, especially for gift returns.

Additional Notes

All returns are subject to validation and approval at Ulta Beauty's discretion.
Ulta Beauty reserves the right to limit returns if there is reason to suspect misuse of the return policy (e.g., excessive returns, reseller activity, or fraud).

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r/Ulta·1y ago

Ulta FAQ and Policy changes -- heads up!

I wrote this out in a comment elsewhere, but figured it needs to be its iwn thing: Ulta drastically updated their FAQs within the past week. Y'all need to be aware! A few highlights from the Returns section: * Your order confirmation e-mail and physical card are required to complete an in-store retu

38 comments

r/Ulta·1y ago

Confused About Ulta Returns? Here's the Official Policy

Hi everyone! I've noticed a lot of questions about returns and exchanges lately. To help clarify, here's the official Ulta return policy directly from their website: [Ulta Customer Service Menu](https://www.ulta.com/guestservices/all). This policy applies to all Ulta products, regardless of brand (t

21 comments