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Nordstrom Rack vs TJ Maxx Return Policy
Side-by-side comparison of return policys, conditions, and refund methods.·Last updated: 2026-10-12
Return Conditions
Nordstrom Rack
- Items must be returned within the return period and accompanied by the receipt.
- Items must be in their original packaging, including price tags/hang tags, hangers, dust bags, eyewear cases, shoe boxes and gift boxes when applicable.
- Items must not be used/worn, altered or damaged.
- Beauty products and car seats must be unopened; car seats must be in the original box with unbroken seals.
TJ Maxx
- Merchandise that is used, worn, or in unsellable condition will not be accepted for refund, merchandise credit or exchange.
- Certain items include an additional security tag that must remain attached and intact for the return to be accepted.
- Swimwear and intimate apparel must have their tickets properly attached.
- Bring the plastic packaging your online order arrived in (required for mail returns).
Exceptions & Restrictions
Nordstrom Rack
- Final Sale items are not eligible for return or exchange.
- Fine jewelry and designer items purchased at Nordstrom or Nordstrom.com cannot be returned to Nordstrom Rack stores or by mail.
- Car seats with a broken seal will not be accepted.
- Sales to anyone believed to be a reseller or bulk purchaser are final.
- A $9.95 return shipping charge is deducted from your refund per pre-paid shipping label used for mail returns.
- Shipping charges are not refunded.
TJ Maxx
- Merchandise bought in store cannot be returned online.
- Items over $1000, handbags over $499.99, footwear over $499.99, long occasion gowns and luggage sets are not eligible for in-store return.
- Opened or tampered beauty items cannot be returned.
- Gift cards are not returnable.
- Some online items are final sale or have extra return restrictions (shown in the shipping confirmation email).
- Shipping and handling costs and shipping surcharges are non-refundable.
- An $11.99 return shipping and handling fee is deducted from the refund for each mail return package.
- Items purchased at T.J. Maxx cannot be returned to Marshalls or other sister brands.
Refund Methods
Nordstrom Rack
- Original form of payment.
- Nordstrom Gift Card (gift returns).
TJ Maxx
- Refund in the original form of tender, or cash refund / charge credit for online orders (with receipt within the return window).
- Merchandise credit with a gift receipt, without a receipt, after the return window, or if paid partly or entirely with a T.J. Maxx Gift Card.
- Check purchases need a 10-day period from the purchase date before a cash refund.
- PayPal purchases: merchandise credit if returned in store; charge credit minus the $11.99 fee if returned by mail.
Online / Mail Returns
Nordstrom Rack
- By mail: start a return in your NordstromRack.com account or on the Guest Returns page and you'll get a pre-paid label or QR code.
- A $9.95 return shipping charge is deducted from your refund per pre-paid label used.
- In-store: return online items to any Nordstrom or Nordstrom Rack store for free.
TJ Maxx
- By mail: start the return in the online returns portal; it must arrive at the warehouse within 40 days of order date, and $11.99 is deducted per return package.
- In store: return online purchases free to any T.J. Maxx store within 40 days of order date with your shipping confirmation email or the order barcode/number.
In-Store Returns
Nordstrom Rack
- Store purchases can be returned to any Nordstrom or Nordstrom Rack store for free.
- Store purchases may not be returned by mail.
TJ Maxx
- Purchases made in-store: Return to any T.J. Maxx store within 30 days of purchase.
- Bring item(s) and either your receipt or shipping confirmation email.
Gift Returns
Nordstrom Rack
- Gift recipients may return eligible gift items to a U.S. Nordstrom Rack or Nordstrom store.
- Refunds for gifts are issued as a Nordstrom Gift Card.
TJ Maxx
- With a gift receipt, receive merchandise credit.
- If purchased partly or entirely with a T.J. Maxx Gift Card, receive merchandise credit.
Exchange Policy
Nordstrom Rack
- Online and store purchases may be exchanged in store; exchanges are not offered by mail.
TJ Maxx
- In-store purchases can be exchanged within 30 days with a register receipt.
- Exchanges are not available for online orders.
Additional Notes
Nordstrom Rack
- Beauty products must be unopened and may only be returned in-store.
- Items sent back by mistake, with the wrong label or that don't meet the return criteria will not be returned or refunded.
TJ Maxx
- For returns without a receipt, a valid government-issued photo ID, name, address, and signature are required.
- Returns may be limited or declined based on T.J. Maxx's refund verification systems (loss prevention).