Do I need a receipt to return items at Sally Beauty?

Receipt requirement: digital ok. All refunds will be made to the original form of payment.. Credit will always be issued to the same method of payment for which they were paid for.. After 60 days or without a receipt, an in-store merchandise credit in the form of a Merchandise Return Gift Card will be offered for the lowest selling price of the item(s) returned within the last 60 days before return..

What items cannot be returned at Sally Beauty?

Furniture and Salon Equipment require calling 1-800-444-7712 for return information; a 20% restocking fee may apply.. Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings are not accepted for return due to health and hygiene concerns.. Clippers and Trimmers are final sale; refunds or exchanges only issued in-store if unused, in original packaging, and with a receipt purchased within the last 60 days.. Customized products are final sale and may not be returned.. Online orders paid by PayPal or Klarna must be returned to the fulfillment center and cannot be returned to a store.. Items purchased in-store cannot be returned by mail.. Promotional and free items must be returned with the merchandise they were offered with for a return to be processed; they are non-returnable by themselves.. Any item without a receipt over $250.00 may be subject to prior approval before a refund is given.. Merchandise shipped to the fulfillment center not purchased online cannot be returned to sender..

How will I get my refund from Sally Beauty?

All refunds will be made to the original form of payment.. Credit will always be issued to the same method of payment for which they were paid for.. After 60 days or without a receipt, an in-store merchandise credit in the form of a Merchandise Return Gift Card will be offered for the lowest selling price of the item(s) returned within the last 60 days before return. Processing time: Please allow 5-7 business days after your package has been delivered for the return to be processed. It may take up to two billing cycles for the credit to appear on your credit card statement..

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Sally Beauty Return Policy

Q: What is Sally Beauty's return window?

Sally Beauty allows returns within Within 60 days of purchase for a refund or exchange. Most items purchased on SallyBeauty.com can be returned for refund within 30 days of delivery to the sallybeauty.com fulfillment center. Appliances purchased after 60 days with a 1-year manufacturer's warranty cannot be returned to stores; contact the manufacturer directly. of purchase. Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Products must be returned unused, in perfect resaleable condition, including, if possible, in original and undamaged packaging. Items that are returned defaced or damaged are not eligible for a refund or replacement. Include the packing list that came with your order in your return packaging or when you visit the store.

Last verified: 2026-03-19

Official Sally Beauty PolicyVerified

www.sallybeauty.com/help/online-orders

2026-03-19

Summary

Sally Beauty offers a Within 60 days of purchase for a refund or exchange. Most items purchased on SallyBeauty.com can be returned for refund within 30 days of delivery to the sallybeauty.com fulfillment center. Appliances purchased after 60 days with a 1-year manufacturer's warranty cannot be returned to stores; contact the manufacturer directly. return window on most items. Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories.. Receipt is required. Refunds are issued via all refunds will be made to the original form of payment. or credit will always be issued to the same method of payment for which they were paid for.. Notable exceptions include furniture and salon equipment require calling 1-800-444-7712 for return information; a 20% restocking fee may apply., hair extensions, body jewelry and piercing implements, clipper blades and other blades, and fashion earrings are not accepted for return due to health and hygiene concerns., clippers and trimmers are final sale; refunds or exchanges only issued in-store if unused, in original packaging, and with a receipt purchased within the last 60 days., and more. Refund processing: Please allow 5-7 business days after your package has been delivered for the return to be processed. It may take up to two billing cycles for the credit to appear on your credit card statement..

Return Window

Within 60 days of purchase for a refund or exchange. Most items purchased on SallyBeauty.com can be returned for refund within 30 days of delivery to the sallybeauty.com fulfillment center. Appliances purchased after 60 days with a 1-year manufacturer's warranty cannot be returned to stores; contact the manufacturer directly.

Receipt

digital ok

Return Conditions

Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories.
Products must be returned unused, in perfect resaleable condition, including, if possible, in original and undamaged packaging.
Items that are returned defaced or damaged are not eligible for a refund or replacement.
Include the packing list that came with your order in your return packaging or when you visit the store.

Refund Methods

All refunds will be made to the original form of payment.
Credit will always be issued to the same method of payment for which they were paid for.
After 60 days or without a receipt, an in-store merchandise credit in the form of a Merchandise Return Gift Card will be offered for the lowest selling price of the item(s) returned within the last 60 days before return.

Exceptions & Restrictions

Furniture and Salon Equipment require calling 1-800-444-7712 for return information; a 20% restocking fee may apply.
Hair Extensions, Body Jewelry and Piercing Implements, Clipper Blades and Other Blades, and Fashion Earrings are not accepted for return due to health and hygiene concerns.
Clippers and Trimmers are final sale; refunds or exchanges only issued in-store if unused, in original packaging, and with a receipt purchased within the last 60 days.
Customized products are final sale and may not be returned.
Online orders paid by PayPal or Klarna must be returned to the fulfillment center and cannot be returned to a store.
Items purchased in-store cannot be returned by mail.
Promotional and free items must be returned with the merchandise they were offered with for a return to be processed; they are non-returnable by themselves.
Any item without a receipt over $250.00 may be subject to prior approval before a refund is given.
Merchandise shipped to the fulfillment center not purchased online cannot be returned to sender.

Online / Mail Returns

Most items purchased on SallyBeauty.com can be returned for refund within 30 days of delivery to the sallybeauty.com fulfillment center.
Send your item(s) back to us with the shipping label that we'll provide.
Items purchased with Klarna or PayPal must be returned to the fulfillment center and cannot be returned to a store.

In-Store Returns

You can return a product to any U.S. Sally Beauty store, whether purchased in-store or online.
Accepts merchandise purchased at any United States store location regardless of where the item(s) were sold.
Simply bring your invoice and eligible item(s) to a U.S. Sally Beauty store near you.
Store purchase and online click and collect orders must be returned to the store.
Online orders paid by PayPal can be returned to a store for an exchange product only.

Damaged or Defective Items

In the case of receiving a damaged item(s) or shipping back damages, contact Customer Service prior to taking any actions.
Shipping is refunded only if the item was shipped incorrectly, damaged, or defective.
If a customized product purchased online is damaged during shipping, contact Customer Service within 10 days of receiving your purchase.
If a customized product purchased at a retail location is damaged or defective, contact the specific store where the purchase was made.
Only malfunctioning appliances can be replaced; if an appliance is working properly, it will be returned to the customer.
Sally Beauty offers a two-year commercial warranty for faulty products from the date of receipt, excluding faults caused by improper use.

Exchange Policy

Exchanges are available within 60 days with a receipt.
For returns between 15 to 30 days (from delivery/purchase), an exchange product can be offered.
Online orders paid by PayPal can be returned to a store for an exchange product only.

Additional Notes

The return policy is in addition to your legal rights.
If you are not pleased with your purchase for any reason, the returns policy applies.
In case of receiving damaged item(s) or shipping back damages, contact Customer Service prior to taking any actions.
Retain your tracking number as Sally Beauty will be unable to refund or replace your order without proof of delivery.

What Redditors Are Saying

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r/WTF·14y ago

Sally Beauty Supply won't give cash refunds? Am I wrong in assuming that they should?

So my 17-year-old daughter received a hair straightener from a friend for her birthday. The receipt was attached to the gift. She also received a second straightener for her birthday so she decided to return the first one and buy a rug for her room instead. A week later I take her to Sally Beauty Su

3 comments

r/MakeupAddiction·11y ago

Can I return a used product to Sally Beauty?

Just curious if anyone has return a used product to Sally Beauty. I looked at their website, but it doesn't really clarify if the product needs to be new and unused or if a used product can be returned. I'm looking to try out a product that is only carried at Sally's in-store. If anyone has returned

7 comments