What is Sally Beauty's return window?

Sally Beauty allows returns within Store purchases: within 60 days of purchase with an original receipt for a refund or exchange. Online purchases: most items within 30 days of delivery to the sallybeauty.com fulfillment center. Appliances purchased more than 60 days ago with a 1-year manufacturer's warranty cannot be returned to stores. of purchase. Items should be returned in original condition and in original packaging, including any paperwork, manuals or accessories. Items returned defaced or damaged are not eligible for a refund or replacement. Include the packing list that came with your order in your return package or bring it to the store.

Do I need a receipt to return items at Sally Beauty?

Receipt requirement: digital ok. All refunds will be made to the original form of payment.. Credit will always be issued to the same method of payment for which they were paid for.. After 60 days or without a receipt, an in-store merchandise credit in the form of a Merchandise Return Gift Card will be offered for the lowest selling price of the item(s) returned within the last 60 days before return..

What items cannot be returned at Sally Beauty?

Furniture and salon equipment need prior authorization (call 1-800-444-7712); a 20% restocking fee may apply.. Hair extensions, body jewelry and piercing implements, clipper blades and other blades, and fashion earrings are not accepted for return due to health and hygiene concerns.. Clippers and trimmers are final sale; refunds or exchanges only in-store if unused, in original packaging, with a receipt dated within the last 60 days.. Online orders paid with Klarna or PayPal must be returned to the fulfillment center and cannot be returned to a store.. Online-only items and Happy Beauty Co items bought online must be returned to the fulfillment center.. Items purchased in-store cannot be returned by mail.. Promotional and free items must be returned with the merchandise they came with and can't be returned by themselves.. Tips for 2-hour delivery orders cannot be refunded.. Any item over $250.00 without a receipt may need prior approval before a refund.. Merchandise sent to the fulfillment center that wasn't bought online (or falls under these exceptions) is not returned to the sender or refunded..

How will I get my refund from Sally Beauty?

All refunds will be made to the original form of payment.. Credit will always be issued to the same method of payment for which they were paid for.. After 60 days or without a receipt, an in-store merchandise credit in the form of a Merchandise Return Gift Card will be offered for the lowest selling price of the item(s) returned within the last 60 days before return. Processing time: Allow 5-7 business days after your package is delivered for the return to be processed..

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Sally Beauty Return Policy

Last verified Oct 12, 2026

Official Sally Beauty PolicyOfficial source

www.sallybeauty.com/help/returns

Oct 12, 2026

Rechecked Oct 12, 2026: sallybeauty.com still states the headline terms shown here (60 days, 30 days, 1 year). How we verify

Summary

Sally Beauty offers a Store purchases: within 60 days of purchase with an original receipt for a refund or exchange. Online purchases: most items within 30 days of delivery to the sallybeauty.com fulfillment center. Appliances purchased more than 60 days ago with a 1-year manufacturer's warranty cannot be returned to stores. return window on most items. Items should be returned in original condition and in original packaging, including any paperwork, manuals or accessories.. Receipt is required. Refunds are issued via all refunds will be made to the original form of payment. or credit will always be issued to the same method of payment for which they were paid for.. Notable exceptions include furniture and salon equipment need prior authorization (call 1-800-444-7712); a 20% restocking fee may apply., hair extensions, body jewelry and piercing implements, clipper blades and other blades, and fashion earrings are not accepted for return due to health and hygiene concerns., clippers and trimmers are final sale; refunds or exchanges only in-store if unused, in original packaging, with a receipt dated within the last 60 days., and more. Refund processing: Allow 5-7 business days after your package is delivered for the return to be processed..

Return Window

Store purchases: within 60 days of purchase with an original receipt for a refund or exchange. Online purchases: most items within 30 days of delivery to the sallybeauty.com fulfillment center. Appliances purchased more than 60 days ago with a 1-year manufacturer's warranty cannot be returned to stores.

Receipt

digital ok

Return Conditions

Items should be returned in original condition and in original packaging, including any paperwork, manuals or accessories.
Items returned defaced or damaged are not eligible for a refund or replacement.
Include the packing list that came with your order in your return package or bring it to the store.

Refund Methods

All refunds will be made to the original form of payment.
Credit will always be issued to the same method of payment for which they were paid for.
After 60 days or without a receipt, an in-store merchandise credit in the form of a Merchandise Return Gift Card will be offered for the lowest selling price of the item(s) returned within the last 60 days before return.

Exceptions & Restrictions

Furniture and salon equipment need prior authorization (call 1-800-444-7712); a 20% restocking fee may apply.
Hair extensions, body jewelry and piercing implements, clipper blades and other blades, and fashion earrings are not accepted for return due to health and hygiene concerns.
Clippers and trimmers are final sale; refunds or exchanges only in-store if unused, in original packaging, with a receipt dated within the last 60 days.
Online orders paid with Klarna or PayPal must be returned to the fulfillment center and cannot be returned to a store.
Online-only items and Happy Beauty Co items bought online must be returned to the fulfillment center.
Items purchased in-store cannot be returned by mail.
Promotional and free items must be returned with the merchandise they came with and can't be returned by themselves.
Tips for 2-hour delivery orders cannot be refunded.
Any item over $250.00 without a receipt may need prior approval before a refund.
Merchandise sent to the fulfillment center that wasn't bought online (or falls under these exceptions) is not returned to the sender or refunded.

Online / Mail Returns

Most items purchased on SallyBeauty.com can be returned for refund within 30 days of delivery to the sallybeauty.com fulfillment center.
Send your item(s) back to us with the shipping label that we'll provide.
Items purchased with Klarna or PayPal must be returned to the fulfillment center and cannot be returned to a store.

In-Store Returns

Merchandise bought at any U.S. Sally Beauty store can be returned to any U.S. store.
Most online purchases can also be returned to your local Sally Beauty store (except PayPal, Klarna and online-only items).
Bring your invoice or receipt and the eligible items to the store.

Damaged or Defective Items

If you receive a damaged item or it is damaged in shipping, contact Customer Service before taking any action.
Shipping is refunded only if the item was shipped incorrectly, damaged, or defective.
Only malfunctioning appliances are replaced; an appliance that works properly is sent back to the customer.
Electrical items and shears can be returned to a store within 60 days of delivery; after that, defective appliances go through the manufacturer warranty process.

Exchange Policy

Store purchases can be exchanged within 60 days with an original receipt.
Clippers and trimmers can only be refunded or exchanged in-store if unused, in original packaging, with a receipt from the last 60 days.

Additional Notes

Sally Beauty calls its policy a 'Love It or Return It' guarantee.
If you receive a damaged item or it is damaged in shipping, contact Customer Service before taking any action.
Keep your tracking number; Sally Beauty can't refund or replace an order without proof of delivery.

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What Redditors Are Saying

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r/WTF·15y ago

Sally Beauty Supply won't give cash refunds? Am I wrong in assuming that they should?

So my 17-year-old daughter received a hair straightener from a friend for her birthday. The receipt was attached to the gift. She also received a second straightener for her birthday so she decided to return the first one and buy a rug for her room instead. A week later I take her to Sally Beauty Su

3 comments

r/MakeupAddiction·11y ago

Can I return a used product to Sally Beauty?

Just curious if anyone has return a used product to Sally Beauty. I looked at their website, but it doesn't really clarify if the product needs to be new and unused or if a used product can be returned. I'm looking to try out a product that is only carried at Sally's in-store. If anyone has returned

7 comments