ThredUp Return Policy
Last verified: 2026-03-19
www.thredup.com/help/categories/200424684-order-returns
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Return Conditions
- All items must be in the same condition in which you received them to qualify for a refund.
- All returned items are subject to a $3.99 restocking fee.
- Original shipping charges are not refunded when returning items.
Refund Methods
- ThredUp credit: Receive a free return shipping label; refund issued as non-cashoutable ThredUp credits.
- Original form of payment (with shipping fee): A $10.99 return shipping label fee is deducted from your refund to the original form of payment.
- Original form of payment (without shipping fee): You arrange and pay for your own return shipping, and the refund is issued to your original form of payment.
Exceptions & Restrictions
- Final sale items are not returnable.
- Promotions and discounts applied to the original purchase will not be reimbursed.
- Items purchased with ThredUp store credits will always be refunded back as store credits.
- Once a return has been processed, the refund method cannot be changed.
- Returns postmarked outside the 14-day timeframe or items not in their original condition will be canceled, and no refund will be issued.
- Orders refused upon delivery and returned to ThredUp will not be refunded.
Online / Mail Returns
- Returns are initiated by visiting your returns page on the ThredUp website.
- Select items to return, choose a return reason, select a refund method, and confirm the return to generate printable return papers.
- Pre-paid, pre-addressed return shipping labels are available only for customers in the 48 contiguous US states.
- Customers in Alaska, Hawaii, and Puerto Rico must arrange their own return shipping as ThredUp does not provide labels.
- International customers are responsible for covering return shipping fees and including a customs form.
Damaged or Defective Items
- If you receive an item not as described, specific instructions should be followed, typically by visiting your Returns page.
Additional Notes
- Multiple returns can be sent in one package, provided all individual return slips are included.
- Return papers and labels can only be accessed and printed from the website directly, not from a mobile device.
- If you are responsible for return shipping, it is recommended to keep your receipt with the tracking number.
- If your return has not been received, contact Customer Support with your return number and item for assistance.
What Redditors Are Saying
Won’t buy from ThredUp again after dealing with their shitty return process
Basically, only buy from ThredUp if you know 100% you will fit into a garment. Do not buy under the pretense that if it doesn’t fit you can return it. I bought a dress in a size I usually can wear. It arrived and I tried it on and it was too small, so I went to return it. They tried to have me keep
Return policy, customer service & ThredUp
I’m a longtime customer of Athleta and have never had to return anything. Unfortunately, I needed to exchange 4 items in my order for different sizes. I went to my local store, was refunded for one item, then was told my items couldn’t be returned because it was past the return window. After some ru
ThredUp is great, as long as your items work out for you… I returned a couple of items and never received full refund. I cannot get in touch with anyone. I also just received 2 items that were not as described which is frustrating because they were final sale. Anyone else having similar issues?
what's up with thredup refund sysrem recently?
I've been with thredup for couple of months now. I never had a problem with refund to the thredup account. I used to get the refunfed amount almost right away. However recently I made a return and they still haven't refunded the money even though they received the stuff. maybe it is time to let me g