Stitch Fix Return Policy
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support.stitchfix.com/support/solutions/articles/153000250898-our-return-policy
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Return Conditions
- Items must be unworn.
- Items must be unwashed.
- Items must be in their original condition.
- Items must be returned with all original tags attached.
- Footwear and jewelry must be returned in their original branded bags or boxes.
Refund Methods
- Refunds are issued back to the original payment method used for the purchase.
- If account credit was used, the credit will be restored to your account balance.
Exceptions & Restrictions
- Items returned after the 30-day window are not eligible for a refund and may not be accepted for return.
- If you no longer qualify for a promotional offer or discount after a return, the discount amount may be taken out of your refund.
- If the requested size or color for an exchange is out of stock, a refund will be processed upon the return of your item instead of an exchange.
- If your Fix try-on window ends before your return is scanned by the carrier, your payment method is charged automatically (refunded once the return arrives within the 30-day policy).
Online / Mail Returns
- For unpurchased Fix items, complete online checkout within 3 days, then use the included prepaid label and return envelope or choose a printable label or printerless QR code.
- For purchased Fix items without the original label, contact Support to request a prepaid, printable return label, then pack the items with original packaging and tags and drop off at the carrier shown on the label.
- For Stitch Fix Freestyle™ items, go to Orders & returns in your account, select the items to return, and choose a printable prepaid label or printerless QR code.
- All returns are managed through the Stitch Fix account or app.
Damaged or Defective Items
- Damaged items can be returned for a full refund if within the return policy.
- For damaged Fix items, mark the item as 'Return' during the checkout process and place it in the included return bag.
- For damaged Stitch Fix Freestyle™ items, request a return through your Orders page on the website or app.
- If you have already checked out, no longer have the return bag, or encounter issues, contact Stitch Fix Support via chat, text, or email, providing the item name, order/Fix number, a brief description of the issue, and optionally a photo.
Exchange Policy
- Exchanges must be requested within 30 days of your Fix or Stitch Fix Freestyle™ purchase date.
- Items for exchange must be unworn, unwashed, in their original condition, and with all original tags attached.
- Exchanges are dependent on current inventory for the desired size or color.
- Stitch Fix offers size exchanges (same color/style, different size) and color exchanges (same size/style, different color).
- For Fix items, size exchanges can be requested during online checkout. For other exchanges or if checkout is complete, contact Support.
- For Stitch Fix Freestyle™ items, exchanges can be processed through the Orders page by re-buying the item in the new size/color and returning the original for a refund.
Additional Notes
- A try-on extension for Fixes can be requested from your homepage or Fix Checkout page if you need more time to decide.
- If you no longer have your original return bag or it's missing, you can use your original Fix box or any other suitable small box or envelope for returns.
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What Redditors Are Saying
New Fix return options?
Just checked out of my Fix and scheduled a new one. When I did, I noticed I was prompted to select a return method (print label or QR code) instead of receiving the usual bag with a pre-printed label. Is Stitch Fix moving away from including return bags/labels by default? I’m returning my current Fi
Kept an item that ended up being of horrendous quality. Curious about stitch fix's return policy
Hi! I'm fairly new to stitch fix so I was hoping to get some guidance from people a little more familiar. My boyfriend received a fix 1/1/21 with a wool shirt jacket we both loved so he kept it. It was only $78, so we were pretty impressed at the price point and how great the jacket looked. However,
Return purchased fix items?
Hey all, I received my second stitch fix the other day and I liked all the items I got. I was on such a high and so excited that I checked out within a few hours of ordering and kept everything. But by later in the day, I started to regret it. I'm not sure that everything I kept jives with my wardro