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Talbots Return Policy
Last verified
Official Talbots PolicyOfficial source
www.talbots.com/returns/returns.html
Policy changed on
Return window cut from 60 to 30 days (purchases after July 20, 2026); prepaid UPS label fee now $9.95
We updated this page from Talbots's new policy text on talbots.com.
Rechecked : we reviewed the current policy text on talbots.com. How we verify
Return Conditions
- Ticketed, unworn, unwashed merchandise.
- Defective merchandise.
- Unopened, unused products such as fragrance, candles, etc.
Refund Methods
- Credited to the original form of payment.
- Merchandise credit (if preferred, or if no receipt with valid Government-Issued identification).
- Corporate check (for cash or check original payment, issued within 7-10 business days, unless merchandise credit is preferred).
Exceptions & Restrictions
- Merchandise marked "final sale" may not be returned or exchanged and is not eligible for a price adjustment.
- Original shipping and processing fees are non-refundable.
- Talbots Outlet stores can only accept returns of merchandise purchased from Talbots Outlet stores.
Online / Mail Returns
- Returns by mail should include the Return Form enclosed with your package (reason noted on the back) or your original store receipt.
- A $9.95 shipping and processing fee is deducted from your refund when you use a pre-paid UPS label.
- You can also mail your return to Talbots Returns, 1901 East State Road 240, Greencastle, IN 46135-7825.
- Merchandise purchased online or by phone can be returned to any Talbots retail store.
- The return portal (for online purchases, phone orders and in-store Concierge orders with a valid email address) can ship your return with UPS or prepare it for drop-off at an approved location or a Talbots store.
In-Store Returns
- Talbots Retail stores can accept returns of merchandise purchased from Talbots Retail stores, online, or phone orders.
- Talbots Outlet stores can only accept returns of merchandise purchased from Talbots Outlet stores.
Gift Returns
- If the original form of payment was a gift card or the merchandise was received as a gift, the method of refund will be a merchandise credit.
Damaged or Defective Items
- Talbots will accept returns and exchanges of defective merchandise.
Price Adjustments
- Talbots will gladly adjust the price of an item if the price decreases within 14 days of original purchase or shipment date.
- Price adjustments will be made based on the current selling price to the original method of payment, unless a merchandise credit is preferred.
- Final Sale purchases are not eligible for price adjustments.
Exchange Policy
- Talbots will accept exchanges of ticketed, unworn, unwashed, or defective merchandise, and unopened, unused products such as fragrance, candles, etc.
- Exchanges must be made within 30 days of purchase with a valid receipt.
- Valid Government-Issued identification is required for exchanges made without a receipt.
Additional Notes
- If you do not have a receipt and/or Talbots can't locate a record of your purchase, but the merchandise is still ticketed and returned within 30 days of purchase, a merchandise credit may be issued for the current selling price, including all applicable discounts and promotions. Valid Government-Issued identification is required for returns and exchanges made without a receipt.
- Merchandise credits can't be used to purchase Talbots and Haven Well Within Gift Cards.
- Returns or exchanges made within 30 days of purchase are credited at the original selling price (minus any credits received).
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