Shark Return Policy
Last verified: 2026-03-20
support.sharkclean.com
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Return Conditions
- Items must not be heavily worn, used, or altered.
- If a purchase was a bundle, all items in the bundle must be returned to receive a refund.
- Returns are only for purchases made directly from SharkNinja online or through their call center.
Refund Methods
- Original payment method
Exceptions & Restrictions
- Exchanges are not offered.
- Shipping and handling charges are not refundable.
- Merchandise showing malicious physical damage is not covered.
- Infomercial orders have a 90-day return window.
Online / Mail Returns
- To initiate a return, visit the Returns Portal on the SharkNinja website.
- A prepaid shipping label and step-by-step instructions will be emailed to you.
- Items can be sent back in any secure box; original packaging is not required.
- Return labels are valid for 14 days.
Gift Returns
- Gifts can be returned if you have the order number and the email address used to make the purchase.
- The refund will be issued to the original payment method.
Damaged or Defective Items
- The return policy for damaged or defective items is not explicitly detailed separately from the standard return policy; however, the warranty covers repair or replacement of defective units.
Additional Notes
- For purchases from authorized retailers, you must follow the retailer's return policy.
- In-person returns at SharkNinja offices or warehouses are not accepted.
What Redditors Are Saying
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I think I got scammed by influencer-owned brand Burger Bae (which appeared on Shark Tank India)-No refund, no response
This so-called brand, **Burger Bae,** is run by influencers Janvi Sikaria (from Splitsvilla), Rohan, and Ojasvee, who appeared on Shark Tank India. That gave me the confidence to place an order – big mistake. Since I’ve been away from Instagram for a while, I wasn’t aware of the red flags. * I place
Influencer-run brand Burger Bae (seen on Shark Tank) refuses, refund for an undelivered order -can they legally force store credit/exchange with no refund option?
This brand, Burger Bae, is run by influencers who even appeared on Shark Tank India. That gave me the confidence to place an order, which was a big mistake. I’ve been away from Instagram for a while, so I wasn’t aware of the red flags. Timeline of Events: * **15th July:** Placed an order worth ₹1,75