Do I need a receipt to return items at Sherwin-Williams?

Receipt requirement: yes. Refunds will typically be issued to/in the original form of payment..

What items cannot be returned at Sherwin-Williams?

Tinted products. Custom orders. Special orders. Products manufactured or mixed to customer specifications using Sherwin-Williams online tools. Any other products designated on the website, or in applicable Additional Terms, as custom or non-returnable. Sample orders shipped from swsamples.com are final, with no returns or refunds..

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Sherwin-Williams Return Policy

Q: What is Sherwin-Williams's return window?

Sherwin-Williams allows returns within 30 days of the date of sale of purchase. Products must be returned in their original, unopened condition. Proof of purchase is required. Bundled items need to be returned with all the components.

Last verified Oct 12, 2026

Official Sherwin-Williams PolicyOfficial source

www.sherwin-williams.com/returns

Oct 12, 2026

Rechecked Oct 12, 2026: the policy text on sherwin-williams.com was unchanged since our previous verified check. How we verify

Summary

Sherwin-Williams offers a 30 days of the date of sale return window on most items. Products must be returned in their original, unopened condition.. Receipt is required. Refunds are issued via refunds will typically be issued to/in the original form of payment.. Notable exceptions include tinted products, custom orders, special orders, and more. Refund processing: Refunds are ordinarily processed by Sherwin-Williams within four (4) business days of acceptance of the returned Products at a Location. It may take longer for the refund to be processed by your bank, credit card company, or other financial institution..

Return Window

30 days of the date of sale

Receipt

yes

Return Conditions

Products must be returned in their original, unopened condition.
Proof of purchase is required.
Bundled items need to be returned with all the components.

Refund Methods

Refunds will typically be issued to/in the original form of payment.

Exceptions & Restrictions

Tinted products
Custom orders
Special orders
Products manufactured or mixed to customer specifications using Sherwin-Williams online tools
Any other products designated on the website, or in applicable Additional Terms, as custom or non-returnable
Sample orders shipped from swsamples.com are final, with no returns or refunds.

Online / Mail Returns

It is the customer's responsibility to make arrangements for the return of Products.
Sherwin-Williams will not reimburse customers for any expenses associated with the return of a delivery order.

Additional Notes

Sherwin-Williams reserves the right to close a customer's account or to cancel or refuse orders, returns, or refunds for violations or abuse of this return policy or any suspected fraudulent activities relating to returns.
Sherwin-Williams shall not be liable for any costs or other liabilities associated with any delay by your bank, credit card company or other financial institution in processing your refund.

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