What is simplehuman's return window?

simplehuman allows returns within 30 days from receipt of purchase. Items must have been purchased directly from simplehuman.com. Only domestic orders are eligible for return. Items must be returned to receive a refund.

Do I need a receipt to return items at simplehuman?

Receipt requirement: digital ok. Original payment method.

How will I get my refund from simplehuman?

Original payment method Processing time: Up to 10 business days after the returned package is received.

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simplehuman Return Policy

Last verified Oct 12, 2026

Official simplehuman PolicyOfficial source

www.simplehuman.com/pages/returns

Oct 12, 2026

Rechecked Oct 12, 2026: simplehuman.com still states the headline terms shown here (30 days). How we verify

Summary

simplehuman offers a 30 days from receipt return window on most items. Items must have been purchased directly from simplehuman.com.. Receipt is required. Refunds are issued via original payment method. Notable exceptions include monogrammed and personalized products are final sale and cannot be returned or exchanged., returns from us territories and apo/fpo addresses are not accepted., app subscription orders have a separate return process., and more. Refund processing: Up to 10 business days after the returned package is received.

Return Window

30 days from receipt

Receipt

digital ok

Return Conditions

Items must have been purchased directly from simplehuman.com.
Only domestic orders are eligible for return.
Items must be returned to receive a refund.

Refund Methods

Original payment method

Exceptions & Restrictions

Monogrammed and personalized products are final sale and cannot be returned or exchanged.
Returns from US territories and APO/FPO addresses are not accepted.
App subscription orders have a separate return process.

Online / Mail Returns

A return can be initiated online using the order number and shipping zip code.
All returns to simplehuman ship free via FedEx.
You will receive a confirmation email once the returned package is received.

Additional Notes

simplehuman provides a free return shipping label.
The order number can be found in the order confirmation email or in your account's order history.

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