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simplehuman Return Policy

Last verified: 2026-03-20

Official simplehuman PolicyVerified

www.simplehuman.com/pages/returns

Summary

simplehuman offers a 30 days from receipt return window on most items. Items must have been purchased directly from simplehuman.com.. Receipt is required. Refunds are issued via original payment method. Notable exceptions include monogrammed and personalized products are final sale and cannot be returned or exchanged., returns from us territories and apo/fpo addresses are not accepted., app subscription orders have a separate return process., and more. Refund processing: Up to 10 business days after the returned package is received.

Return Window

30 days from receipt

Receipt

digital ok

Category

home

Return Conditions

  • Items must have been purchased directly from simplehuman.com.
  • Only domestic orders are eligible for return.
  • Items must be returned to receive a refund.

Refund Methods

  • Original payment method

Exceptions & Restrictions

  • Monogrammed and personalized products are final sale and cannot be returned or exchanged.
  • Returns from US territories and APO/FPO addresses are not accepted.
  • App subscription orders have a separate return process.

Online / Mail Returns

  • A return can be initiated online using the order number and shipping zip code.
  • All returns to simplehuman ship free via FedEx.
  • You will receive a confirmation email once the returned package is received.

Additional Notes

  • simplehuman provides a free return shipping label.
  • The order number can be found in the order confirmation email or in your account's order history.