Saatva Return Policy
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Return Conditions
- Start a return in the Order Tracker (order number and email address) or in your Saatva account.
- A $99 processing fee is deducted from refunds and exchanges of mattresses and furniture; it covers pick-up of the returned item.
- The return request must be made within the applicable trial period.
- Select a reason for return when submitting the request.
Refund Methods
- Credit‑card refunds within 180 days are returned to the same card used for purchase
- Credit‑card refunds after 180 days are issued via check or ACH
- PayPal refunds are sent to the buyer’s PayPal account within one year
- PayPal refunds after one year are issued via check or ACH
- Affirm payments are refunded to the buyer’s Affirm account within one year
Exceptions & Restrictions
- Saatva Adjustable Base and Adjustable Base Plus have no home trial and cannot be returned or exchanged.
- Mattress toppers have no exchange policy; return and repurchase instead.
- Bedding, the crib mattress, lamps and dog beds have a 45-night free-returns policy with no exchange option.
- Nightstands have a 45-night trial instead of 365 nights.
Exchange Policy
- Mattresses and furniture can be exchanged during the home trial, less a $99 processing fee.
Additional Notes
- After a return request is submitted, a sleep guide contacts you within 24 hours to complete the return
- The $99 processing fee covers the pick‑up service for the returned item
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What Redditors Are Saying
Saatva Return - they never picked it up?
Anyone have experience returning Saatva ? I sent in a return request over two weeks ago, I got refunded but they never came and got it. This happen to anyone else? She's just sitting in our spare room at this point.
Considering a Saatva, wondering about anyone's return experience
Today we tested the Tempurpedic proadapt hybrid medium today -- it was nice. But the local store's return policy is 30 days, and they have limited stock of other options so we'd be sort of stuck with it. So, we're considering a Saatva because it as a 1year return policy. So, like, has anyone experie
Saatva immediately issued my refund?
I recently purchased a Saatva memory foam mattress topper. After sleeping on it for a few weeks, it was too soft and slept hot. I just called to ask about the return process. They told me that I could either ship it back in the original box (I didn't keep the box) or donate it to a local charity. I
Saatva Mattress, should I return or exchange?
Back in 2019, my partner and I bought a classic queen Saatva mattress in Firm. We love it to this day and sleep well on it. We just recently bought a second mattress from Saatva for our other bedroom. We bought the exact same type for the second bedroom, it’s a Queen Classic in Firm. We’ve been slee