Ashley Furniture vs Rooms To Go Return Policy

Ashley Furniture

• Items must be returned in their original condition.
• All accessories and parts must be included.
• Securely packed in all original packaging (unless removed during White Glove Delivery).
• Must be in new/unused condition.

Rooms To Go

• You are responsible for returning the merchandise in the condition in which it was delivered.
• Items delivered via UPS must be returned via UPS at the customer's expense.
• Online returns are started by calling Internet Sales Support (1-888-709-5380) with your original sales order number.

Ashley Furniture

• Final-Sale and Clearance Items (unless delivered damaged/defective and reported within 3 business days).
• Special Orders.
• Monogrammed or Personalized Items.
• Mattresses and Foundations (returns generally controlled by manufacturer's warranty, except if delivered damaged within 72 hours).
• Bedding and linens.
• Special order accessories, area rugs, lamps, wall art.
• Imported products (not eligible for returns or refunds, but may be exchanged for another product or store credit within 7 calendar days if in original condition).
• Items that have been assembled (may still be exchanged).

Rooms To Go

• Delivery charges are not refunded on online returns.
• Online orders can't be canceled once merchandise is loaded on the truck (generally three days before delivery).
• Express/Next Day Delivery orders are not eligible for cancellation or refund.
• Showroom sales: no refunds after merchandise has been delivered.
• Showroom sales canceled after 48 hours but before delivery get only 80% of the purchase price back.
• Online returns may incur a fee equal to the original delivery charge.
• Pickup, redelivery, restocking or other fees may apply to certain returns and exchanges, including Doorway Delivery, mattresses and box springs.
• Long-distance deliveries carry an extra $249.99 charge to pick up a return.

Ashley Furniture

• Refunds are made based on the original payment method.
• Credits and refunds are issued for the purchase price of the returned item(s).
• Taxes are refunded in accordance with applicable state law.
• For cash or check payments, a refund check is mailed within 7-10 days after the product is returned and inspected.

Rooms To Go

• Online sales: purchase price of the merchandise plus tax, not the delivery charge.
• Showroom sales canceled within 48 hours with no delivery: total refund.
• BitPay purchases: refund by check in U.S. dollars.

Ashley Furniture

• Contact Guest Experience or Customer Care to initiate a return.
• Return shipping or pickup fees may apply; customer is responsible for return shipping fees for non-damaged items.
• An RMA (Return Merchandise Authorization) is required; unauthorized returns are not accepted.
• Returns must be sent to the provided distribution center address.
• Save and email the return tracking number.

Rooms To Go

• Permitted within 48 hours of delivery if the merchandise was not as expected. Customer is responsible for returning the merchandise via UPS at their own expense.

Ashley Furniture

• In-store purchases have separate policies set by the individual store; contact the store directly.
• Some online purchases may not be returned in stores.
• Furniture accessories may be returned to showrooms.

Rooms To Go

• Rooms To Go showrooms do not accept physical returns of any kind for online purchases.

Ashley Furniture

• Report damaged or defective items within 72 hours (3 business days) of delivery.
• Contact Guest Experience or Customer Care for assistance.
• Ashley Furniture will work to repair, replace, or pick up the item.
• Shipping, delivery, and handling charges are refundable for damaged or defective merchandise.
• For manufacturing defects discovered after the initial reporting period, consult the manufacturer's warranty.
• For White Glove and Doorstep Delivery, only damaged or defective items may be returned.

Rooms To Go

Not available

Ashley Furniture

Not available

Rooms To Go

• 30-day price match guarantee: credit back to card if item goes on sale before delivery, store credit if within 30 days of delivery.

Ashley Furniture

• Exchanges are offered for eligible items.
• For preference returns of some furniture, a one-time re-selection of equal or greater value may waive the restocking fee, but a new delivery fee will apply.
• Assembled items may still be exchanged.
• Imported products may be exchanged for another product or store credit within 7 calendar days.

Rooms To Go

Not available

Ashley Furniture

• Return shipping or pickup fees may apply for non-damaged items.
• Shipping, delivery, and handling charges are nonrefundable, except for damaged or defective merchandise.
• A restocking fee of 25% may apply for returns; this fee is waived if there is an exchange for an item of equal or greater value or a store credit.
• It is important to thoroughly inspect the purchase upon arrival.

Rooms To Go

• To start an online return, contact Internet Sales Support at 1-888-709-5380.
• 30-day price match guarantee: if an item goes on sale before delivery you can get a credit back to your card; if within 30 days of delivery, a store credit for the difference.
• If merchandise is delivered damaged, report it right away (online purchases: 1-888-709-5380; showroom purchases: 1-800-766-6786).
• Mattresses and box springs may be covered by the separate RTG Sleep Trial Policy.