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rag & bone Return Policy

Last verified: 2026-03-20

Official rag & bone PolicyVerified

www.rag-bone.com/customer-care/returns.html

Summary

rag & bone offers a 30 days of receipt return window on most items. Items must be returned within 30 days of receipt.. Receipt is required. Refunds are issued via refunds are issued to the original form of payment.. Holiday extension: Purchases made between November 20th, 2025 and December 31st, 2025, that are not considered final sale, may be returned for a full refund through January 31st, 2026. Notable exceptions include items purchased at a discount of 40% or more are final sale and not eligible for returns or exchanges., personalized items are considered final sale and cannot be returned or exchanged., rag & bone gift cards and fragrance are non-refundable., and more. Refund processing: Transit time back to the warehouse may take up to 7 business days, and it may take up to 2 weeks for the refund to appear on your bank account once processed..

Return Window

30 days of receipt

Receipt

digital ok

Category

clothing

Holiday Extension

Purchases made between November 20th, 2025 and December 31st, 2025, that are not considered final sale, may be returned for a full refund through January 31st, 2026.

Return Conditions

  • Items must be returned within 30 days of receipt.
  • Items must be in original condition.
  • Tags must be attached.

Refund Methods

  • Refunds are issued to the original form of payment.

Exceptions & Restrictions

  • Items purchased at a discount of 40% or more are Final Sale and not eligible for returns or exchanges.
  • Personalized items are considered Final Sale and cannot be returned or exchanged.
  • rag & bone gift cards and fragrance are non-refundable.
  • Purchases made on sale.rag-bone.com are not eligible for returns, exchanges, or price adjustments.
  • International orders placed on rag-bone.com cannot be returned in-store.

Online / Mail Returns

  • Start a U.S. return online for orders that shipped within the U.S.
  • For international online purchases, contact customer service at [email protected] or +1-844-724-2663 within 30 days of receipt to initiate a return.

In-Store Returns

  • Orders placed on rag-bone.com, as well as orders placed online for in-store pickup, can be returned to a local rag & bone store.
  • Anything purchased in a store or an authorized rag & bone affiliate must be returned the same way it was purchased.
  • Garments purchased in department stores must be returned to the place of purchase.

Gift Returns

  • To return or exchange a gift purchased online, email [email protected] or call +1-844-724-2663 for assistance.
  • If an order was placed with a gift card, the refund will be issued back to a gift card.

Damaged or Defective Items

  • In the event of a damaged, defective, or incorrect item, contact [email protected] with a photo of the item and your order number.
  • Do not dispose of any items prior to reaching out.
  • Products are Quality Guaranteed, meaning if a product doesn't reasonably hold up (excluding laundry accidents), rag & bone will fix or replace it.

Price Adjustments

  • Items purchased at a discount of 40% or more are not eligible for price adjustments.
  • Purchases made on sale.rag-bone.com are not eligible for price adjustments.

Exchange Policy

  • Automatic exchanges are not offered at this time.
  • Instead, customers are advised to utilize free returns and U.S. free shipping, and repurchase the desired item.
  • The customer service team can assist with placing a new order for the correct size by calling +1-844-724-2663.

Additional Notes

  • The stated policy primarily applies to rag-bone.com orders that shipped within the U.S.
  • Quality Guaranteed ensures products are crafted to last, and if a product doesn’t reasonably hold up, it will be fixed or replaced.