Brooklinen vs Parachute Home Return Policy

Brooklinen

• Most products can be returned or exchanged within 365 days.
• All returns are subject to a $9.95 return fee.
• The return fee is deducted from your refund amount.

Parachute Home

• All returns and exchanges are subject to inspection.
• Returns sent back more than 60 days after delivery may be refused.
• Mattress pick-up must be scheduled within 100 days of delivery to be eligible for a refund.
• Original proof of purchase and photos are required for product issues.

Brooklinen

• International customers (not in Canada) must contact customer service for returns or exchanges.
• Claims for damaged or defective items are submitted under a separate Quality Guarantee.
• A $9.95 return fee is deducted from all refunds.

Parachute Home

• Final sale items, gift cards, fabric swatches, the Handmade Wood Bed Frame, and donations to Nothing but Nets are not accepted for return.
• Final sale items can only be returned within the 24-hour order cancellation window.
• Mail-in and Happy Returns Bar returns are subject to an $8 fee deducted from the refund (except mattresses, furniture, and final sale items).
• Duvet inserts, pillows, mattress pads, feather beds, rugs, and oversized quilts can't be returned at Happy Returns Bars.
• Shipping and handling fees are non-refundable.
• Parachute reserves the right to limit service for customers with excessive return activity.

Brooklinen

• Original payment method
• Store credit

Parachute Home

• Refunds are returned to the original payment method.
• Gift returns are issued a gift card.
• Free returns for eligible items returned for store credit.

Brooklinen

Not available

Parachute Home

• Most items are eligible for return within 60 days of receipt.
• Mail-in and Happy Returns Bar returns are subject to an $8 fee, deducted from the refund.
• Returns can be made by mail, at a Happy Returns location, or free in a Parachute store.
• Report damaged, missing, or defective items to Customer Experience within 7 days of receiving your order.

Brooklinen

Not available

Parachute Home

• In-store purchases can be returned within 90 days of purchase.
• Online purchases can be returned to a Parachute store for free.
• In-store purchases can also be returned by shipping the item back after contacting Customer Experience.

Brooklinen

Not available

Parachute Home

• If a gift is returned, a gift card will be issued in the total amount of the gift item(s).

Brooklinen

• Customers can submit a claim for damaged or defective items under the Quality Guarantee.

Parachute Home

• If an item arrives damaged, is missing, or has a manufacturer defect, contact Customer Experience within 7 days of receiving your order.
• Send clear photos of the item and your order number to help@parachutehome.com; original proof of purchase is required.

Brooklinen

• Most products can be exchanged within 365 days.
• Exchanges for US and Canada customers can be initiated through their customer service.

Parachute Home

• Free limited exchanges are offered at Happy Returns Bars and by mail, for the same product in an alternate color only.
• If an item is not eligible for exchange, return it and place a new order.
• Stores do not generally offer exchanges.

Brooklinen

• US and Canada customers can initiate returns or exchanges.
• Customer service can be contacted at hello@brooklinen.com for return or exchange requests, especially for international orders.

Parachute Home

• Parachute reserves the right to limit service for customers with excessive return activity.
• Our partners at Happy Returns facilitate easy online order returns in person or by mail.
• Parachute stores are paperless, and all receipts are emailed.