What is Our Place's return window?

Our Place allows returns within 100 days from shipment for online orders, or 100 days from purchase for in-store of purchase. An original order number is required for all returns or exchanges. Each item being returned must be sent back in its own box with its own dedicated return label. Items must be sent back to the facility or returned to a retail store to be eligible for a refund or exchange.

Do I need a receipt to return items at Our Place?

Receipt requirement: digital ok. Original form of payment. Store credit for gift returns.

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Our Place Return Policy

Q: How will I get my refund from Our Place?

Original form of payment. Store credit for gift returns Processing time: Up to 5 business days after receipt for processing, with an additional 10 business days for the refund to appear on your credit card statement..

Last verified: 2026-03-20

Official Our Place PolicyVerified

fromourplace.com/pages/returns

2026-03-20

Summary

Our Place offers a 100 days from shipment for online orders, or 100 days from purchase for in-store return window on most items. An original order number is required for all returns or exchanges.. Receipt is required. Refunds are issued via original form of payment or store credit for gift returns. Notable exceptions include items marked as final sale are not eligible for return or exchange., gift cards cannot be returned., purchases made from a third-party partner are not eligible for refunds or replacements from our place., and more. Refund processing: Up to 5 business days after receipt for processing, with an additional 10 business days for the refund to appear on your credit card statement..

Return Window

100 days from shipment for online orders, or 100 days from purchase for in-store

Receipt

digital ok

Return Conditions

An original order number is required for all returns or exchanges.
Each item being returned must be sent back in its own box with its own dedicated return label.
Items must be sent back to the facility or returned to a retail store to be eligible for a refund or exchange.

Refund Methods

Original form of payment
Store credit for gift returns

Exceptions & Restrictions

Items marked as final sale are not eligible for return or exchange.
Gift cards cannot be returned.
Purchases made from a third-party partner are not eligible for refunds or replacements from Our Place.
Returns and exchanges can only be processed in the country of original purchase.

Online / Mail Returns

To initiate a return to be shipped back, use the online portal.
Each item must be shipped in a separate box with its own return label.

In-Store Returns

Items can be returned to an Our Place retail store.
Purchases made in-store with cash must be returned to a retail location.

Gift Returns

Returns for gifted items will be refunded in the form of store credit equal to the amount paid.

Additional Notes

For promotions that include a 'gift with purchase', all items, including the gifted product, must be returned to receive a full refund.
Shipping fees are non-refundable.
It is recommended to keep the original packaging, as all returns must be shipped in a box.